State Unemployment Benefits in Massachusetts

State Unemployment Benefits in Massachusetts: key facts

Administering agency

Massachusetts Department of Unemployment Assistance (DUA).

Claimant portal

UI Online, at unemployment.mass.gov.

Phone

DUA Call Center, 877-626-6800.

After a death

Report the death so payments stop; payments issued for weeks after the date of death must be returned, and DUA determines any final payment for eligible weeks before death.

Reporting a death

By phone to the DUA Call Center, 877-626-6800 (Mon–Thu, 8:30 a.m.–4:30 p.m.). No online death-reporting form is available; the call stops benefit payments and opens the final-payment inquiry.

Documentation for final payment

Death certificate plus objective evidence that the claimant was unemployed, able, and available for work during each week claimed before death. DUA confirms the specific documents required at intake (per federal UI guidance, 29 C.F.R. / DOL UIPL 29-91).

Who may claim

An authorized legal representative of the estate — executor, administrator, or court-appointed representative under Massachusetts law (M.G.L. c. 190B). DUA pays the final amount to the representative or the estate.

Frequently asked questions