How Do I Recover a Deceased Person's Digital Accounts?

Prepare a letter requesting a deceased person's digital-account assets from the program that holds them. Program-specific channel and enclosure checklist. PDF.

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Program & Your Role

Which account you are writing about, and the capacity you are writing in.

Recovering an account?Every asset the estate holds, in one place.

Program or service*

In what capacity are you writing?*

I am the executor (court-appointed, with a will)I am the administrator (court-appointed, no will)I am the successor trusteeI am handling the estate but not yet court-appointedI am the next of kin

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Frequently Asked Questions

It is a written request a survivor sends to an online program — an airline, bank rewards program, streaming service, cloud provider, gaming platform, or registrar — asking it to transfer, disclose, or preserve a deceased person's account or its value. It states the facts, encloses the documents the program needs, and makes a firm request. It does not guarantee any outcome.

It works for programs whose death handling we have verified. Select a program to see whether a letter is available and what it can request. Bank and brokerage accounts are handled through the Letter of Instruction instead.

No. It never asks for a password or login — only for identifiers that help the program find the account. Requesting the asset through the program is the alternative to sharing a deceased person's credentials.

What Is a Digital Assets Recovery Letter?

When someone dies, the miles, points, balances, purchased libraries, and account contents held with online programs don't transfer automatically — and many programs treat them as forfeited unless a survivor asks. This letter is the written request that starts that conversation.

Each program handles death differently: some have a deceased-accounts channel, some review requests case by case, some only respond to a firm written ask. The letter is addressed to the right channel, requests exactly what the program can act on, and encloses the documents that program requires.

Select the program to prepare a letter tailored to how it handles a deceased account — the request, the enclosures, and, on the handful of programs that hold a decedent's communications and files, a reference to the fiduciary-access-to-digital-assets law of the decedent's state.

Is this your situation?

Get a complete guide for your specific circumstances.

Named as Executor

What an executor actually does: getting appointed, notifying creditors, paying debts and taxes, and where personal liability starts.

Learn more

Death of a Parent

A step-by-step guide to what happens after a parent dies: the documents to find, the certificates to order, and whether probate is even required.

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Named as Trustee

Being named trustee means managing trust assets and carrying out the grantor's wishes. Your duties, timeline, compensation, and how to get started.

Learn more

Loss of a Spouse

What a surviving spouse needs to do: death certificates, survivor benefits, whether probate is even required, and the tax election that expires.

Learn more

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Calculators and checklists for executors and trustees.

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Petition for Probate and Letters

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Notice to Creditors

Prepare the creditor notice for an estate — the official state form or a notice typeset to statute, plus mailed notices for known creditors.

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Small Estate Affidavit

Prepare the affidavit that collects a small estate's property without probate — the official state form or an affidavit drafted to statute, plus a presentation letter for each holder.

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Estate Inventory

Prepare the probate inventory of estate property — every asset at its date-of-death value, composed to your state's statute, with the state's filing or delivery instructions.

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Estate Closing

Prepare the paperwork that closes the estate — the state's closing statement, petition for discharge, or final account, with the state's closing instructions and the optional federal forms.

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Letter of Instruction

Prepare the letter of instruction a bank or insurer requests during estate settlement.

How Much Does Probate Cost?

Estimate attorney fees, executor fees, court costs, and timeline for probating an estate in your state. See if the estate qualifies for simplified probate procedures.

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How Much Can an Executor Charge?

Calculate how much an executor (personal representative) can charge for administering an estate. See if your state has statutory fees or uses reasonable compensation.

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Who Inherits Without a Will?

Find out who inherits your estate and how much they get if you die without a will. Based on your state's intestate succession laws.

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What's Fair Trustee Compensation?

Find out what's fair compensation for serving as trustee. Compare family, professional, and corporate trustee rates based on your situation.

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How Much Are Estate & Inheritance Taxes?

Calculate federal estate tax, state estate tax (12 states + DC), and inheritance tax (5 states) for an estate or trust.

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How Many Death Certificates Do I Need?

Calculate how many certified death certificates you need based on the assets and accounts you need to close. See state-specific ordering information.

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How Do I Recover a Deceased Person's Digital Accounts?

Program & Your Role

Frequently Asked Questions

Is this your situation?

Named as Executor

Death of a Parent

Named as Trustee

Loss of a Spouse

More tools for handling this estate

Petition for Probate and Letters

Notice to Creditors

Small Estate Affidavit

Estate Inventory

Estate Closing

Letter of Instruction

How Much Does Probate Cost?

How Much Can an Executor Charge?

Who Inherits Without a Will?

What's Fair Trustee Compensation?

How Much Are Estate & Inheritance Taxes?

How Many Death Certificates Do I Need?

Your kids shouldn't have to do this.

How Do I Recover a Deceased Person's Digital Accounts?

Program & Your Role

Frequently Asked Questions