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Prepare a letter requesting a deceased person's digital-account assets from the program that holds them. Program-specific channel and enclosure checklist. PDF.
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Which account you are writing about, and the capacity you are writing in.
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It is a written request a survivor sends to an online program — an airline, bank rewards program, streaming service, cloud provider, gaming platform, or registrar — asking it to transfer, disclose, or preserve a deceased person's account or its value. It states the facts, encloses the documents the program needs, and makes a firm request. It does not guarantee any outcome.
It works for programs whose death handling we have verified. Select a program to see whether a letter is available and what it can request. Bank and brokerage accounts are handled through the Letter of Instruction instead.
No. It never asks for a password or login — only for identifiers that help the program find the account. Requesting the asset through the program is the alternative to sharing a deceased person's credentials.