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Prepare the letter of instruction a bank or insurer requests during estate settlement. Institution-specific claims address and enclosure checklist. PDF.
Step 1 of 5
Which institution holds the account, and the capacity you are writing in.
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It is the written request many banks, brokerages, and insurers ask for when settling a deceased customer’s account. It identifies you, states the capacity you are acting in (executor, beneficiary, or trustee), references the account, and tells the institution what to do with it.
It depends on the institution. Some provide their own letter-of-instruction or claim form; others accept a letter you write. Select your institution to see which applies — we either complete the institution’s own form for you or draft a letter to its verified claims address and required-document list.
To the institution’s estate or claims department — which is often a different address from normal customer service. The prepared letter is addressed to the verified claims department for the institution you select.
Some institutions require the mailed letter to be notarized; many do not. The requirement, when the institution states one, is reflected on that institution’s page.
