State Unemployment Benefits in Utah

State Unemployment Benefits in Utah: key facts

Administering agency

Utah Department of Workforce Services (DWS), Unemployment Insurance Division.

Claimant portal

jobs.utah.gov/ui/home (file a new or reopened claim, file weekly claims, upload a file, Live Chat). The UI Claimant Guide states claims are not taken over the phone and directs claimants to file at jobs.utah.gov; the UI home page states the only ways to apply, enter direct deposit information, or make changes are through that official state website or by calling the CARE Team at 801-526-4400.

CARE Team phone

Salt Lake and South Davis Counties 801-526-4400; Weber and North Davis Counties 801-612-0877; Utah County 801-375-4067; balance of state or out of state 888-848-0688.

After a death

DWS publishes no deceased-claimant procedure and no online death-reporting form. Contact the CARE Team to report the death and to ask what the department requires for any balance on the claim.

Overpayments

Benefits paid to a claimant who was not entitled to them create an overpayment. An overpayment notice contains repayment and appeal instructions; the Collections Department is 801-526-9235, and overpayments can be paid online at jobs.utah.gov.

Steps to take when someone dies

1. Call the CARE Team — 801-526-4400 (Salt Lake/South Davis), 801-612-0877 (Weber/North Davis), 801-375-4067 (Utah County), or 888-848-0688 (balance of state) — to report the claimant's death.
2. Ask DWS what it requires for any balance on the claim, and what documentation it needs from the estate. Utah publishes no standing rule, so the department's answer on the claim controls.
3. Watch for an overpayment notice. Benefits paid to a claimant who was not entitled to them create an overpayment, and the notice carries repayment and appeal instructions.

Frequently asked questions