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Home→Agencies→DOD CAO

DOD Casualty Assistance Program (DOD CAO)

Death notification, 8 survivor benefits, and required documents

OverviewWhen someone dies

DOD CAO

Military & Veterans

militaryonesource.mil/casualty-assistance→
DOD CAO logo

Military OneSource

Phone1-800-342-9647
WebsiteVisit website→
Hours24 hours a day, 7 days a week

Defense Finance and Accounting Service (DFAS) — Survivor Benefit Plan

Phone1-800-321-1080
WebsiteLearn about benefits→

Military OneSource — Casualty Assistance

Phone1-800-342-9647
WebsiteLearn more →
Hours24 hours a day, 7 days a week (CAO/CACO/CAR is dispatched by the service branch directly)
Verified Jul 2026

The Department of Defense Casualty Assistance Program is the umbrella process every DOD branch runs to support families when an active-duty service member dies. Each branch (Army, Navy, Marine Corps, Air Force, Space Force) assigns a uniformed Casualty Assistance Officer to the next of kin within hours of the death. That officer walks the family through Servicemembers' Group Life Insurance (SGLI), the Death Gratuity, unpaid pay and allowances, burial benefits, dependent ID cards, TRICARE survivor coverage, and the Dependency and Indemnity Compensation (DIC) claim with the VA. Military OneSource operates a 24/7 family support line at 800-342-9647 as an additional point of contact.

Death notification

When an active-duty service member dies, the service member's branch is notified through the chain of command and dispatches a uniformed Casualty Assistance Officer to perform in-person notification of the primary next of kin, typically within hours. The CAO (Army: Casualty Assistance Officer; Navy and Marine Corps: Casualty Assistance Calls Officer / CACO; Air Force and Space Force: Casualty Assistance Representative / CAR) remains assigned to the family throughout the benefits process and serves as the single point of contact for the Department of Defense. Families do not need to initiate this notification — it begins as soon as the branch confirms the death. Families can also reach Military OneSource at 800-342-9647 around the clock for survivor support, grief counseling, and benefit questions.

Deadline: CAO/CACO/CAR contact is initiated by the service branch within hours of confirmed death; families have no notification obligation

Survivor benefits

The DOD CAO offers 8 benefits for surviving family members.

Death Gratuity

A lump-sum, tax-exempt payment paid to the designated beneficiary of a service member who dies on active duty, on active or inactive duty for training, or within 120 days of release from active duty when the death is service-connected. The service member designates beneficiaries (in 10% increments, totaling up to 100%) on DD Form 93 (Record of Emergency Data). If no designation exists, a statutory hierarchy applies. Payment is typically issued within 72 hours of receipt of DD Form 397.

Amount: $100,000 (tax-exempt, lump sum)

Servicemembers' Group Life Insurance (SGLI)

Low-cost group term life insurance for active-duty service members. Active-duty members are automatically enrolled at the maximum coverage level unless they opt down. Beneficiaries are designated by the service member through the SGLI Online Enrollment System (SOES) via milConnect. After a death, the designated beneficiaries file VA Form SGLV 8283 (Claim for Death Benefits) to receive the payout.

Amount: Coverage up to $500,000 in $50,000 increments

Family Servicemembers' Group Life Insurance (FSGLI)

Life insurance on the spouse and dependent children of a service member who has full-time SGLI coverage. Spouse coverage is elected by the service member (premium based on spouse age); dependent child coverage is automatic and free. If a covered family member dies, the service member files the claim and receives the payout.

Amount: Spouse: up to $100,000 (not exceeding the service member's SGLI coverage). Dependent child: $10,000 per child at no cost

Dependency and Indemnity Compensation (DIC)

A tax-free monthly payment from the VA to eligible survivors of service members who died in the line of duty or veterans whose death was service-connected. The CAO assists with the initial DIC claim, which is processed by the Department of Veterans Affairs separately from DOD benefits. Surviving spouses, unmarried children under 18 (or under 23 if in school), and qualifying parents may be eligible.

Survivor Benefit Plan (SBP)

A continuous monthly annuity that replaces a portion of military retired pay for surviving spouses and dependent children. For active-duty deaths in the line of duty, surviving spouses are generally eligible for an SBP annuity (often paid through the Special Survivor Indemnity Allowance and related programs). Premiums are deducted from the retiree's gross retired pay during life; the government partially funds the cost. Beneficiaries report a death to the Defense Finance and Accounting Service (DFAS) to begin annuity payments.

Military Funeral Honors

Eligible veterans and active-duty service members receive military funeral honors at no cost to the family. Honors include the folding and presentation of the U.S. flag and the playing of Taps by a uniformed military detail. The Casualty Assistance Officer or funeral director coordinates the request.

Amount: No cost to the family

VA Burial Allowance and Memorial Items

The VA provides a burial allowance to help pay for funeral, burial, and transportation costs, plus burial in a VA national cemetery, government-furnished headstones and markers, and Presidential Memorial Certificates. Many of these items are coordinated by the Casualty Assistance Officer alongside the VA.

TRICARE Survivor Coverage

Surviving spouses and dependent children of a service member who dies on active duty remain eligible for TRICARE health coverage. Surviving spouses are categorized as "transitional survivors" for the first three years (with active-duty family member benefits) and as "survivors" thereafter. Dependent children remain eligible under their normal rules. The Casualty Assistance Officer helps the family update DEERS (Defense Enrollment Eligibility Reporting System) and obtain new dependent ID cards.

Forms

DD Form 93Record of Emergency Data

Service member's designation of beneficiaries for the Death Gratuity, unpaid pay/allowances, and notification of next of kin. Should be reviewed by every service member at least annually.

View form →
DD Form 397Claim Certification and Voucher for Death Gratuity Payment

Used by the Casualty Assistance Officer to process the $100,000 Death Gratuity payment to the designated beneficiaries.

View form →
SGLV 8283Claim for Death Benefits (SGLI)

Filed by SGLI beneficiaries to claim the Servicemembers' Group Life Insurance death benefit (up to $500,000).

View form →
SGLV 8283AClaim for Family Coverage Death Benefits (FSGLI)

Filed by the service member to claim the FSGLI death benefit when a covered spouse or dependent child dies.

View form →
VA Form 21P-534aApplication for Dependency and Indemnity Compensation, Survivors Pension, and/or Accrued Benefits — Active Duty Death

Used by survivors of a service member who died on active duty to apply for DIC and related VA benefits.

View form →
DD Form 1300Report of Casualty

Official DOD record of the service member's death; required for many subsequent benefit claims. Issued by the service branch and provided to the family through the CAO.

View form →

When someone dies

Notifying the DOD CAO after a death

6-step process, 9 required documents, and 8 survivor benefits.

View details →

Frequently asked questions

Active-duty service members are automatically enrolled in Servicemembers' Group Life Insurance at the maximum coverage of $500,000 unless they opt down to a lower level (in $50,000 increments) or decline coverage. Beneficiaries are designated by the service member through the SGLI Online Enrollment System (SOES) via milConnect.

The Space Force, established in 2019, uses the Air Force casualty assistance infrastructure run by the Air Force Personnel Center (AFPC). Surviving families of Space Force Guardians are assigned a Casualty Assistance Representative under the Air Force model. Coast Guard casualty assistance is handled separately under the Department of Homeland Security and is not part of the DOD program.

DOD CAO

Military & Veterans

militaryonesource.mil/casualty-assistance→
DOD CAO logo

Military OneSource

Phone1-800-342-9647
WebsiteVisit website→
Hours24 hours a day, 7 days a week

Defense Finance and Accounting Service (DFAS) — Survivor Benefit Plan

Phone1-800-321-1080
WebsiteLearn about benefits→

Military OneSource — Casualty Assistance

Phone1-800-342-9647
WebsiteLearn more →
Hours24 hours a day, 7 days a week (CAO/CACO/CAR is dispatched by the service branch directly)
Verified Jul 2026
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