The Casualty Assistance Program is the process every DOD branch runs to support families when an active-duty service member dies. Each branch (Army, Navy, Marine Corps, Air Force, Space Force) assigns a uniformed casualty assistance officer to the primary next of kin, who serves as the family's single point of contact with the military service department. That officer walks the family through the Death Gratuity, Servicemembers' Group Life Insurance (SGLI), unpaid pay and allowances, burial benefits, dependent ID cards, TRICARE survivor coverage, and the Dependency and Indemnity Compensation (DIC) claim with the VA. Military OneSource operates a family support line at 800-342-9647, 24 hours a day, 7 days a week, 365 days a year.
Notifying the DOD CAO when someone dies
The employer or service branch reports the death. DOD CAO's page on what to do after a death →
- •Marriage certificate, and birth certificates for dependent children
- •Government-issued photo ID for each surviving family member
- •Divorce decrees, custody orders and adoption decrees, where they apply
- •Death Gratuity: $100,000, tax-exempt, normally paid within 72 hours of DD Form 397
- •SGLI: beneficiaries file VA Form SGLV 8283 with OSGLI for up to $500,000
- •Unpaid pay and allowances, accrued leave, travel entitlements, and return of personal effects
- •Request military funeral honors as early as possible; they cost the family nothing
- •Schedule burial in a VA national cemetery at 800-535-1117
- •Claim the VA burial allowance and a government-furnished headstone or marker
- •DIC: VA Form 21P-534a for a spouse or child, 21P-535 for a parent, within one year of death
- •Survivor Benefit Plan annuity: DD Form 2656-7 to DFAS, 800-321-1080
- •FSGLI: VA Form SGLV 8283A if a covered spouse or child has also died
- •DEERS and new dependent ID cards; TRICARE continues for a spouse for 3 years and for children until they age out
- •Army Survivor Outreach Services: 833-313-1960
- •Navy Casualty Long Term Assistance Program: 877-270-2162
- •Marine Corps Long Term Assistance Program: 866-210-3421, ext. 2
- •Air Force Families Forever, also serving Space Force: 866-299-0596
Required Documents
- Certified copies of the death certificate
- DD Form 1300, Report of Casualty: Issued by the service branch and provided through the casualty assistance officer.
- DD Form 93, Record of Emergency Data: The service member's beneficiary designations on file.
- SGLI election and beneficiary record: From the SGLI Online Enrollment System.
- Marriage certificate: for surviving spouse claims
- Birth certificates for dependent children
- Surviving family member's government-issued photo ID
- Divorce decrees and child custody orders from any prior marriages: if applicable
- Adoption decrees: for adopted children, if applicable
Timeline
The casualty assistance officer's first visit is usually within about 24 hours of the officer's call and lasts under an hour. The Death Gratuity is normally paid within 72 hours of DD Form 397.
Deadlines3
- In-person notification of the family by the service branch, during local hours of 0500 to 2400
within 12 hours of the Military Service headquarters receiving the casualty report1
- First contact with the primary next of kin by the appointed casualty assistance officer
within 24 hours of the initial notification1
What DOD CAO pays or provides to survivors9
- Death Gratuity
Death gratuity
A payment to the survivors of a service member who dies on active duty, on active or inactive duty training, or in authorized travel to or from that duty. It also covers a death within 120 days after release from that duty that VA finds resulted from an injury or disease incurred or aggravated during it.4, 5, 6, 7, 8
Who qualifies: Survivors the service member designated on DD Form 93, in 10 percent increments; any undesignated balance passes under the order of precedence in 10 U.S.C. 1477.
Amount: $100,000, tax-exempt, paid as a lump sum. The amount was raised from $12,000 to $100,000 by Public Law 109-13 in May 2005.
How to apply: The casualty assistance officer initiates the claim on DD Form 397; there is no separate family application. It is normally paid within 72 hours of receipt of DD Form 397. Form DD Form 397.
- Unpaid pay and allowances
Amounts due the person at death
Unpaid pay and allowances, accrued leave and travel entitlements are among the immediate benefits the casualty assistance officer works through with the family.9, 10
Who qualifies: The people the service member designated on DD Form 93 to receive unpaid pay and allowances.
- Servicemembers' Group Life Insurance (SGLI)
Life insurance proceeds
Low-cost group term life insurance for service members, administered by the VA through the Office of Servicemembers' Group Life Insurance (OSGLI), not by DOD. Members on active duty are automatically insured at $500,000 unless they elect a lower amount or decline in writing.11, 12, 13
Who qualifies: Beneficiaries the service member named through the SGLI Online Enrollment System (SOES) via milConnect; payable on the death of any covered service member.
Amount: Up to $500,000, in $50,000 increments.
How to apply: Beneficiaries file VA Form SGLV 8283 with OSGLI with a copy of the death certificate; the branch casualty assistance office helps with the form. VA publishes a casualty-officer-assisted version and a direct-filing version. Form SGLV 8283.
- Family Servicemembers' Group Life Insurance (FSGLI)
Life insurance proceeds
VA life insurance on the spouse and dependent children of a service member covered by full-time SGLI. Spouse coverage carries a premium that rises with the spouse's age and is deducted from the member's pay; child coverage is automatic and free and cannot be declined or reduced.14, 12
Who qualifies: Spouses and dependent children of service members covered by full-time SGLI; the service member is the claimant.
Amount: Spouse: up to $100,000, not to exceed the service member's SGLI coverage. Dependent child: $10,000 per child at no cost.
How to apply: If a covered family member dies, the service member files VA Form SGLV 8283A with OSGLI, with help from the casualty assistance office, and receives the payout. Form SGLV 8283A.
- Dependency and Indemnity Compensation (DIC)
Monthly survivor benefit or annuity
A tax-free monthly payment from the Department of Veterans Affairs to eligible survivors of service members who died in the line of duty, or of veterans whose death resulted from a service-connected injury or disease. VA processes it separately from DOD benefits.3, 15
Who qualifies: Surviving spouse, surviving children and surviving parents of a service member who died in the line of duty or a veteran whose death was service-connected.
How to apply: For an in-service death, the casualty assistance officer helps the surviving spouse or child complete VA Form 21P-534a and mail it to the correct VA regional office. Survivors of a veteran use VA Form 21P-534EZ; surviving parents use VA Form 21P-535. Form VA Form 21P-534a.
- Survivor Benefit Plan (SBP)
Monthly survivor benefit or annuity
A monthly annuity, based on a percentage of retired pay, paid to a deceased member's eligible survivors, because retired pay itself stops at the member's death. DFAS administers it, not the casualty assistance program: the officer starts the paperwork and DFAS pays the annuity.16, 17
Who qualifies: Eligible survivors designated under the deceased member's SBP coverage; DFAS determines eligibility and pays the annuity.
How to apply: The beneficiary submits DD Form 2656-7 to DFAS with supporting documentation, which for a service member includes DD Form 1300. The casualty assistance officer starts the claim with the family. Form DD Form 2656-7.
- Military Funeral Honors
Burial, funeral and memorial benefits
By law, units provide at a minimum a two-person uniformed detail for the core elements: the playing of Taps and the folding and presentation of the U.S. flag, which a uniformed representative of the member's branch presents. A live bugler is preferred, but a ceremonial bugle or a high-quality recording may be used.18
Who qualifies: Most active-duty service members and, depending on discharge status and other factors, most veterans and certain groups given active-duty determination.
Amount: No cost to the family.
How to apply: The casualty assistance officer or the funeral director requests honors through the service branch, using the Military Funeral Honors Directory for the area, as early as possible so the services can organize the detail.
- VA Burial Allowance and Memorial Items
Burial, funeral and memorial benefits
A VA burial allowance toward funeral, burial and transportation costs, plus burial in a VA national cemetery, government-furnished headstones, markers, medallions, plaques and urns, and Presidential Memorial Certificates. The casualty assistance officer coordinates these alongside VA.19
Who qualifies: Service members who die on active duty and eligible veterans; allowance amounts depend on the circumstances of death.
How to apply: The casualty assistance officer coordinates VA burial benefits; families can also call the National Cemetery Scheduling Office.
- TRICARE Survivor Coverage
Health coverage for survivors
Surviving family members of a service member who dies on active duty become "transitional survivors", covered as active-duty family members with plan options and costs unchanged. After 3 years a surviving spouse's coverage changes to that of a retired family member, which changes options and out-of-pocket costs.20, 21
Who qualifies: Surviving spouse, a transitional survivor for 3 years from the date of death, and surviving children, transitional survivors until they age out of TRICARE or lose eligibility for another reason; their coverage does not change at 3 years.
How to apply: The casualty assistance officer helps update DEERS, issue new dependent ID cards and confirm TRICARE plan options. DEERS reflects the status change automatically and sends the surviving spouse a letter before it happens.
What happens to each matter1
- Remains and personal effects
The casualty assistance officer works with the family on the processing and return of the service member's personal effects.9
What DOD CAO's rules say3
- Who reports the death
When an active-duty service member dies, the member's branch reports the casualty through its own channels and notifies the family. Families have no notification obligation and do not initiate any of this.9
Notification is made in person by a team of at least two uniformed service members, one of whom may be a chaplain. The casualty assistance officer may be the same person who made the notification.22, 1
- Help with filing and representation
Branch titles differ but the services are the same: Casualty Assistance Officer in the Army, Casualty Assistance Calls Officer (CACO) in the Navy and Marine Corps, and Casualty Assistance Representative (CAR) in the Air Force and Space Force.23
- What the agency does and does not handle
The Space Force has no casualty assistance program of its own. Guardians are covered by Department of the Air Force casualty assistance, which serves both services through a single line; their families are assigned a Casualty Assistance Representative and supported long term by Air Force Families Forever.9
Forms DOD CAO issues9
- DD Form 93: Record of Emergency Data
The member's designation of who receives the Death Gratuity and unpaid pay and allowances, and whom to notify. Item 11a's instructions carry the order of precedence when a member does not designate the full amount.10
Completed by the service member.
- DD Form 397: Claim Certification and Voucher for Death Gratuity Payment
Used by the casualty assistance officer to process the $100,000 Death Gratuity. Payment is normally made within 72 hours of its receipt.24
Completed by the casualty assistance officer.
- DD Form 1300: Report of Casualty
The official DOD record of the service member's death, required for many later benefit claims including the SBP annuity. The service branch issues it and the casualty assistance officer provides it to the family.25
- DD Form 2656-7: Verification for Survivor Annuity
Filed with DFAS by the designated beneficiary to start a Survivor Benefit Plan annuity account, with supporting documentation such as the DD Form 1300.17
Completed by the designated beneficiary.
- SGLV 8283: Claim for Death Benefits (SGLI/VGLI)
Filed by SGLI beneficiaries with the Office of Servicemembers' Group Life Insurance to claim the death benefit (up to $500,000). A casualty-officer-assisted version and a direct-filing version are both published.26
Completed by the SGLI beneficiary.
- SGLV 8283A: Claim for Family Coverage Death Benefits, Servicemembers' Group Life Insurance
Filed by the service member with OSGLI to claim the FSGLI death benefit when a covered spouse or dependent child dies.27
Completed by the service member.
- VA Form 21P-534a: Application for Dependency and Indemnity Compensation by a Surviving Spouse or Child—In-Service Death Only
Used by the surviving spouse or child of a service member who died on active duty to apply for DIC. The military casualty assistance officer helps complete it and mails it to the correct VA regional office.15
Completed by the surviving spouse or child.
- VA Form 21P-535: DIC application for surviving parents
Surviving parents apply for Dependency and Indemnity Compensation separately on this form.3
Completed by the surviving parent.
- VA Form 21P-534EZ: DIC application for survivors of a veteran
Survivors of a veteran, rather than of a service member who died in service, apply for Dependency and Indemnity Compensation on this form.3
Other agencies and offices involved5
- Office of Servicemembers' Group Life Insurance (OSGLI)
SGLI and FSGLI death claims, for the Department of Veterans Affairs13
- Department of Veterans Affairs
Dependency and Indemnity Compensation and burial benefits3, 19
- National Cemetery Scheduling Office
Scheduling burial in a VA national cemetery19
Phone: 1-800-535-1117
- DFAS Customer Care Center
The Survivor Benefit Plan annuity: eligibility and payment17
Phone: 1-800-321-1080
Hours: Monday-Friday 8:30 AM-4:30 PM ET
- Coast Guard casualty assistance
Casualty assistance for Coast Guard families, under the Department of Homeland Security9
Programs for survivors9
- Casualty assistance officer
A uniformed officer appointed to the primary next of kin as the family's single point of contact with the military service department. The officer stays with the family until all entitlements and benefits have been received.23, 9
Who qualifies: The primary next of kin. Separate assistance officers are assigned to the parents of married service members, who are the secondary next of kin.
- Military OneSource
The department's family support line, open 24 hours a day, 7 days a week, 365 days a year. Surviving families can call at any time for grief counseling, financial counseling, benefit questions and connections to long-term survivor support; secure live chat is also available.9
Who qualifies: Surviving families
Phone: 1-800-342-9647
- Army Survivor Outreach Services
The Army's long-term case management program, which a family is handed off to once benefits and entitlements are complete and the casualty assistance officer's assignment ends.28
Who qualifies: Army surviving families
Phone: 1-833-313-1960
- Navy Casualty Long Term Assistance Program
The Navy's long-term case management program, which a family is handed off to once benefits and entitlements are complete and the casualty assistance officer's assignment ends.28
Who qualifies: Navy surviving families
Phone: 1-877-270-2162
- Navy Gold Star Program
A Navy long-term support program for surviving families, alongside the Navy Casualty Long Term Assistance Program, once benefits and entitlements are complete.28
Who qualifies: Navy surviving families
Phone: 1-888-509-8759
- Marine Corps Long Term Assistance Program
The Marine Corps' long-term case management program, which a family is handed off to once benefits and entitlements are complete and the casualty assistance officer's assignment ends.28
Who qualifies: Marine Corps surviving families
Phone: 1-866-210-3421 ext. 2
- Air Force Families Forever
The Department of the Air Force's long-term case management program, which also serves Space Force families. In the Department of the Air Force, a casualty assistance representative also serves as the long-term case manager.28
Who qualifies: Air Force and Space Force surviving families
Phone: 1-866-299-0596
- Gold Star and Surviving Family Member Liaison
Each branch has a Gold Star and Surviving Family Member Liaison for a family that is not receiving the assistance or benefits it is entitled to.28
Who qualifies: Surviving families not receiving the assistance or benefits they are entitled to
- VA bereavement counseling
VA offers bereavement counseling after the loss of an active-duty service member, Reservist or National Guard member.19
Not in DOD CAO's published guidance2
- DD Form 1300, Report of Casualty, a controlled form
- A processing time for SGLI payouts
Sources28
- 1.DoDI 1300.18, "DoD Personnel Casualty Matters, Policies, and Procedures", Change 2 eff. 2023-03-29
- 2.38 U.S.C. 5110
- 3.VA: Dependency and Indemnity Compensation
- 4.Military OneSource: Death Gratuity
- 5.10 U.S.C. 1475
- 6.10 U.S.C. 1476
- 7.10 U.S.C. 1477
- 8.10 U.S.C. 1478
- 9.Military OneSource: Casualty and Mortuary Affairs
- 10.DD Form 93, Record of Emergency Data
- 11.VA: Servicemembers' Group Life Insurance (SGLI)
- 12.38 U.S.C. 1967
- 13.VA Life Insurance: File a death claim
- 14.VA: Family Servicemembers' Group Life Insurance (FSGLI)
- 15.VA Form 21P-534a, rev. August 2025
- 16.Military OneSource: Survivor Benefit Plan
- 17.DFAS: Apply for the Survivor Benefit Plan annuity
- 18.Military OneSource: Military Funeral Honors
- 19.VA: Burials and memorials
- 20.TRICARE: Survivors of active duty service members
- 21.TRICARE FAQ: What is a transitional survivor?
- 22.Military OneSource: Casualty Assistance
- 23.Military OneSource: Understanding the Role of the Casualty Assistance Officer
- 24.DD Form 397, Claim Certification and Voucher for Death Gratuity Payment
- 25.DD Form 1300, Report of Casualty
- 26.SGLV 8283, Claim for Death Benefits (SGLI/VGLI)
- 27.SGLV 8283A, Claim for Family Coverage Death Benefits
- 28.Military OneSource: Survivors Guide to Access Resources
Sources
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Data sourced from DOD Casualty Assistance Program primary sources (25 pages reviewed). How we research.
DOD CAO death reporting
Branch casualty assistance offices (the branch initiates notification; families do not report the death)
Phone
Army
Marine Corps
Navy
Department of the Air Force (Air Force and Space Force)
Hours
Website
