What happens to Amazon Flex earnings when the owner dies

Amazon documents no way to transfer a Flex account to an heir, and there is no beneficiary designation. Each delivery partner is an individual independent contractor with their own account and their own Independent Contractor Terms of Service. The estate-relevant piece is the undisbursed earnings, taken up through Amazon Bereavement Support, rather than passing the account to someone else.

Amazon Flex pays on a delay tied to the delivery partner's chosen payment day or days. Earnings from blocks completed Sunday through Thursday are available on the next chosen payment day, Friday and Saturday blocks on Monday or the next chosen payment day, and tip-eligible blocks 2-3 days after completion; a bank holiday can push payment to the next business day. Delivery partners on Instant Pay are paid to the Amazon Flex Debit Card shortly after a block, with tip-eligible blocks 27 hours after block completion. Because of those windows, a delivery partner who dies will usually have recent earnings not yet paid out.

Amazon's Bereavement Support page directs estate requests to bereavement-support-cs@amazon.com and states that Amazon shares account details or takes most account actions only on a request from the authorized estate manager. Amazon Flex support is reached directly at amazonflex-support@amazon.com or 888-281-6906 about the delivery-partner account and any pending payment. The in-app "Call Driver Support" and chat options require a signed-in Amazon Flex session, so the published email and phone are the channels a survivor uses; no one should try to sign in as the deceased person.

Only inside the Amazon Flex app. Amazon's Deactivation Policy page states that to view the Terms of Service you navigate in the app to Settings, View Legal Information, Independent Contractor Terms of Service. They are not on the public Amazon Flex website, so an executor cannot read the agreement that governed the account without a signed-in session they should not have. That is one reason to ask Amazon in writing what the account terms say about undisbursed earnings rather than assuming.

The Amazon Flex Visa Business Debit Card is issued by Green Dot Bank, and the card's Deposit Account Agreement states that Amazon is not a party to it and is not responsible for the deposit account. The agreement also states that if the bank has any question as to the ownership of funds upon the death of an accountholder, it may freeze all or part of the account pending receipt of proof, satisfactory to it, of each person's right to the funds. A balance on the card is therefore handled with the bank — Customer Care at (855) 676-0678, or Customer Care, P.O. Box 9, West Chester, OH 45071-0009 — the same way as any other bank account of the deceased.

For package pickups originating in California, Amazon states that its Prop 22 occupational accident policy includes burial expenses up to $10,000 and accidental death insurance for the benefit of spouses, children, or certain other dependents, for covered injuries suffered while using the Amazon Flex app and working for Amazon Flex. Claims start at the Emergency Help button in the app or at Amazon's Emergency Helpline, 844-311-0406, which a family member can call without an app sign-in. Amazon Flex publishes this coverage only on its California page; it publishes no equivalent benefit for other states.