Can you pass on your Amazon account when you die?
Amazon.com reviews requests about an Amazon account after a death case by case. While alive, the account holder can use family pooling.
Protecting Amazon accounts while the account is active
No beneficiary designation, lifetime transfer options for accounts, and 10-step plan.
How to protect your Amazon account while you are alive →Someone died. Handling Amazon accounts after a death
Transfer is handled on a case-by-case basis, 6-step process, and 5 required documents.
What happens to an Amazon account when someone dies →An Amazon account holds the Kindle library, Prime Video and Amazon Music purchases, Amazon Photos, Audible, Alexa and Echo settings, Amazon Pay and gift-card balances, a Prime membership with Amazon Family sharing, and the order history.
Amazon.com decides what happens to an Amazon account after a death case by case; its terms promise no transfer. While the account holder is alive, Amazon.com allows family pooling.
What happens to Amazon at death
- Case by case
Amazon's Bereavement Support team shares account details, closes the account or makes changes only for the authorized estate manager, after verifying the emailed estate documents.1
Naming who acts after a death
- Designation
There is no way to name a beneficiary or successor on an Amazon account, and Amazon accounts are non-transferable.2
Other companies and product lines involved5
- Amazon data requests
Written requests from someone with no account, or from an authorized agent under applicable state law3
Email: us-datarequest@amazon.com
- Amazon Power of Attorney Support
Requests from an agent under a power of attorney during incapacity, not death4
Email: poa-support@amazon.com
- Amazon Seller
A Seller Central balance and FBA inventory, pursued through the same bereavement address1
- Ring Customer Support
Ownership of Ring doorbells, cameras and Alarm devices, through the Request Ownership flow5
- Amazon Web Services
Closing an AWS account, through its root user or an AWS Organizations admin6
Amazon.com publishes its own process for a deceased person's account: Amazon Bereavement Support; a written request goes by email to bereavement-support-cs@amazon.com. There is no way to name a beneficiary or successor on an Amazon account.
Sources
Data sourced from Amazon.com, Inc. primary sources (16 pages reviewed). How we research.
Amazon customer support
Amazon Customer Service
Website
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