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What happens to Amazon Seller balance when someone dies

Amazon.com Services publishes its own process for a deceased person's account; a written request goes by email to bereavement-support-cs@amazon.com.

Amazon.com Services decides what happens to Amazon Seller balance after a death case by case; its terms promise no transfer.

Amazon.com Services publishes its own process for a deceased person's account: Amazon Bereavement Support; a written request goes by email to bereavement-support-cs@amazon.com. The request takes 4 documents.

How to request a transfer

1
Email bereavement-support-cs@amazon.com as the executor to report the death. Ask Amazon to hold the account and any stored inventory, and ask how it releases the undisbursed balance. Send:
  • •A copy of the death certificate
  • •Letters testamentary or letters of administration
  • •A valid photo ID of the executor, such as a passport or driver's license
  • •The email address or phone number on the account, or an order number or unique charge ID if the email is unknown
2
Ask for the current balance and the next scheduled disbursement, and confirm the bank account on file can receive a final payment. Amazon settles every two weeks and holds a reserve; money already paid out is recovered from the receiving bank account.
3
Arrange a removal order for all Fulfillment by Amazon inventory before the account closes, and close listings the estate does not want selling.
4
Allow typically 10 to 14 business days for a removal order; returns ship only to the seller, a warehouse, supplier or distributor.
5
Settle open orders, refunds and A-to-z claims. The estate stays responsible for transactions entered into before termination, and the account must stay open until open A-to-z claims are resolved.
6
Close the account by notice to Amazon by email or the Contact Us form once the balance is zero and 90 days have passed since the last sale. Closure is permanent and ends access to order history, returns, refunds and buyer messages.
7
Handle the consumer Amazon account (Kindle, Prime Video, Amazon Music, Photos, Audible, Alexa) separately, through the Amazon estate guide.

Required Documents

  • Copy of the death certificate
  • Proof of authorization as the legal representative of the deceased's estate: Such as probate or executor documentation, including letters testamentary or letters of administration.
  • Valid photographic ID of the authorized person: Such as a passport, driver's license or ID card.
  • Email address or phone number linked to the account: If the email is unknown, information that locates the account, such as a unique charge ID or order number.
Download instructions for the whole estate

What Amazon.com Services LLC's terms say at death

General Terms, Section 18 (Miscellaneous)

“You may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Any attempt to assign or otherwise transfer in violation of this section is void.”1

What Amazon.com Services LLC says happens8

Transfer at death

Transfer on death is a transfer by operation of law, so the selling account is not something an heir takes over; the estate's path is to recover the balance and inventory and close the account.1

Continuing a shop, channel or listing

A relative who wants to keep selling builds on their own account, since the selling account cannot be taken over by an heir.1

Fulfillable inventory stays available for customers to buy until it is removed, so listings stay live unless the estate closes them.2

Removal orders typically process in 10 to 14 business days, longer during the holiday season, and returns ship only to the seller, their warehouse, supplier or distributor, not to a PO, APO, FPO or DPO box or another fulfillment center.2

Verifying the requester

Amazon shares account details or takes most account actions only when the request comes from the authorized estate manager.3

Closing the account

Without full authorization documents, Amazon can still assist with terminating subscriptions, stopping recurring deliveries and deactivating the account, on an email that includes the death certificate and the account's email or phone number.3

An account cannot be closed within 90 days of the last sale, so the A-to-z claim period is honored, or while A-to-z claims are open or the balance is above zero; an account with Fulfillment by Amazon inventory first submits a request to return or dispose of all of it.4

Amazon cannot reactivate or reinstate a closed account, and closure ends access to order history, returns, refunds, A-to-z responses and buyer messages.4

The seller may terminate the account or the Agreement at any time on notice to Amazon by Seller Central, email, the Contact Us form or similar means, and stays responsible for transactions entered into before termination and for liabilities accrued before or as a result of it.1

Following termination Amazon returns or disposes of stored units as the seller directs; if the seller does not direct it within fourteen days after termination, Amazon may elect to return or dispose of the units itself.1

Deletion and data retention

Amazon states that all documents sent to Bereavement Support are securely deleted after validation.3

Who owns the asset

Units are treated as abandoned where the shipping address is outdated or incorrect, none in the country is provided or confirmed, or return shipping cannot be arranged; Amazon may then dispose of them and keep any proceeds, with no lien or other claim left to the seller.1

Balances, payouts and refunds

Amazon settles seller accounts every two weeks: it adds sales to the beginning balance, subtracts expenses, adjusts for refunds and pays out after withholding a reserve, which becomes the next period's beginning balance.5

Amazon pays by Automated Clearing House or electronic funds transfer in a single disbursement to the bank account on file, which can take up to five business days to arrive; delivery-related transactions are typically held seven days for returns and refunds.5

Amazon's closure steps include confirming the bank account on file is up to date to receive a final payment and waiting for a zero balance; money already disbursed is recovered from the receiving bank account, not from Amazon.4

Passwords and login

Selling Partner Support, the Payments Dashboard, the Close Account form and removal orders all sit inside a signed-in Seller Central session, so the estate's request is made in writing from outside it.4

Not in Amazon Seller's published guidance4

  • A deceased-seller procedure or seller-specific bereavement channel
  • A document list specific to a selling account
  • How long a request takes
  • A mailing address for a written request

Sources5

A written request to Amazon.com Services can ask it to provide purchase and transaction records for the estate inventory, preserve the account while the estate is opened, refund an unspent balance and close the account.

Digital Assets Recovery Letter for Amazon Seller drafts that request from the estate's details.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Amazon.com Services LLC primary sources (5 pages reviewed). How we research.

Amazon Seller estate claims

Amazon Bereavement Support (general Amazon channel; no seller-specific estate team published)

Customer supportVisit website →
Verified Sep 2026

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