Estate planning as a Amazon Flex account holder

Amazon.com Services LLC reviews transfer requests for earnings individually upon receipt of documentation

Amazon.com Services LLC

Gig & Delivery

flex.amazon.com
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Amazon Flex Support

HoursOnboarding and support line available daily 5 AM to 7 PM Pacific per flex.amazon.com/support (the Amazon Flex FAQ lists 8 AM to 9 PM Pacific for the same number); in-app "Call Driver Support" available while signed in and delivering

Amazon Bereavement Support (no dedicated Amazon Flex estate team published)

Verified Jul 2026

Part of the Amazon ecosystem.

Amazon Flex is Amazon's gig-economy delivery program. Independent-contractor drivers reserve delivery "blocks," earn per block (Amazon states most drivers earn $18-$25 per hour), and have those earnings paid out to a linked bank account or to the Amazon Flex Debit Card. The estate-relevant asset is the money the driver was owed: completed-but-unpaid earnings and tips sitting in the account before the next payout. Amazon does not publish a deceased-driver or estate-payout process specific to Flex; recovering owed earnings runs through the general Amazon Bereavement Support process and is handled individually. For the deceased's consumer Amazon account, see the separate [Amazon estate guide](/digital-assets/amazon/).

After a Amazon Flex account holder dies, Amazon.com Services LLC may transfer earnings to a designated recipient, but this is handled case by case. The outcome depends on the documentation provided and is entirely at Amazon.com Services LLC's discretion.

What happens at death

Amazon publishes no deceased-driver or estate-succession process specific to Amazon Flex. A Flex account belongs to an individual independent contractor and is not documented as transferable to an heir, and there is no beneficiary designation. The practical estate asset is money owed: any completed-but-unpaid earnings and tips the driver had accrued before death. Under Amazon's documented payout model, earnings from blocks completed Sunday through Thursday become available on the driver's next chosen payment day, Friday and Saturday blocks on the following Monday, and tips 2-3 days after the blocks; drivers on the Amazon Flex Debit Card receive Instant Pay shortly after a block, with tip-eligible blocks paid 27 hours after completion. Because of these timing windows, a driver who dies will typically have unpaid earnings still in the account. Recovering that money has no published Flex-specific procedure, so the estate uses the general Amazon Bereavement Support process and contacts Amazon with proof of death and proof of authority to act for the estate; Amazon reviews the request individually. This is classified case-by-case rather than forfeited (the earnings are money owed and may be recoverable) or estate-transfer (Amazon documents no automatic mechanism and no transferable account).

Planning your estate

Protecting Amazon Flex earnings while the account is active

No beneficiary designation, earnings can only be redeemed, not transferred, and 5-step plan.

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When someone dies

Handling Amazon Flex earnings after a death

Transfer is handled on a case-by-case basis, 6-step process, and 4 required documents.

View details →

Amazon Flex does not support beneficiary designations. Unlike bank accounts or investment accounts, there is no way to formally name a beneficiary on this type of account.

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Sources

Data sourced from Amazon.com Services LLC primary sources (6 pages reviewed). How we research.