What happens to Walmart+ rewards when someone dies
Walmart publishes no process specific to a deceased person's account; the request starts by phone at 1-800-924-9206.
Under Walmart's terms, Walmart+ rewards are forfeited when the account holder dies.
Walmart publishes no process specific to a deceased person's account; the request starts by phone at 1-800-924-9206. The request takes 4 documents. Walmart Customer Care (Walmart+ cancellation line) answers at 1-800-924-9206.
What to do
- •Identify the account by the member's name and the registered email address or mobile number.
- •Use a recent card or bank statement to point to the recurring Walmart+ charge and its billing date.
- •Have the death certificate and letters testamentary or letters of administration ready in case Customer Care asks.
Required Documents
- Death certificate: when contacting Customer Care or enclosing a written request
- Letters testamentary or letters of administration: Proof of the requester's authority over the estate.
- Member's name and the email address or mobile number registered to the account: For account lookup.
- A recent card or bank statement showing the recurring Walmart+ charge: Identifies the membership and its billing date. Charges appear in forms such as "Walmart+ Member 08/25", "W+Paramount+Prem08/25" and "Walmart+Inhome 08/25".
What Walmart Inc.'s terms say at death
- 1.6 Other Limitations
“You may not transfer or assign your Walmart+ Membership or any Walmart+ Benefits.”1
What Walmart Inc. says happens8
- Who owns the asset
The Walmart+ membership is for personal, non-commercial use only.1
- Transfer at death
Walmart Cash is non-transferable and non-assignable, cannot be brokered, bartered or sold, cannot be divided as part of a settlement, legal proceeding or death, and cannot be combined with Walmart Cash of any other participant.2
- Inactive accounts and expiry
Walmart Cash does not expire, but a Walmart.com account in good standing is needed both to obtain and to redeem it.2
- Balances, payouts and refunds
Walmart Cash can be cashed out in store once it reaches $25, as a single-use Loyalty Digital Code redeemed within three hours with government-issued photo identification that must match the profile the member created with Walmart.2
Cash-outs are limited to one per day, $500 per day, $1,000 per week and $2,000 per month, and funds on a Loyalty Digital Code remain the property of Walmart until redeemed.2
Under its "Walmart+ Refund Policy" heading, Walmart states "We're not able to offer refunds on Walmart+."3
The membership fee and any Plus Up Benefit fee are non-refundable except as the Terms set out or applicable law requires. The Terms' refund for an unexpired term arises only where Walmart itself terminates a membership.1
- Subscriptions and billing
Walmart+ renews automatically and charges the payment method saved in the account wallet until someone cancels it. If every payment method on file is declined after Walmart's resubmittal attempts, the membership is cancelled automatically and its benefits end.1
On cancellation the membership and any Plus Up Benefit stay usable until the end of the current term. Ending the membership also ends any Plus Up Benefits and any upgraded streaming plan, which requires an active membership.1
- Passwords and login
Self-service cancellation runs from inside the member's own Walmart.com account; the Terms of Use also allow cancelling by calling Walmart Customer Care.4, 1
- How requests are reviewed
Walmart's terms do not provide for releasing the Walmart Cash balance to an estate. A release would be a discretionary courtesy, and any decision is Walmart's own.2
- Deletion and data retention
The same Walmart.com account may also hold gift card balances, saved payment methods and order history the estate may want recorded before anything is deleted.1
Other companies and product lines involved2
- Paramount+
A Paramount+ account the member linked through Walmart+ Video Streaming Choice5
Not in Walmart+'s published guidance7
- A process for a deceased account holder
- How long a request takes
- A mailing address for a written request
- A complete list of the documents to send
- Whether a certified death certificate is required
- A path to refund a balance to the estate
- Customer Care hours
Sources5
- 1.Walmart+ Terms of Use, Last Updated: October 13, 2026
- 2.Terms of Use for Walmart Cash Program and Manufacturer Offers Program, Walmart Cash Offers Program Terms of Use - Last updated as of May 19, 2026
- 3.Walmart+ Billing and Payments
- 4.Manage Walmart+ Membership
- 5.Walmart+
A written request to Walmart can ask it to preserve the account while the estate is opened, refund an unspent balance, transfer the rewards to a named family member and close the account.
Nothing in the account survives the holder, and Walmart allows no lifetime transfer of it either.
Digital Assets Recovery Letter for Walmart+ drafts that request from the estate's details.
Sources
Data sourced from Walmart Inc. primary sources (6 pages reviewed). How we research.
Walmart+ estate claims
Walmart Customer Care (Walmart+ cancellation line)
Phone
Website
Estate requests go through general customer service.
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