What happens to FordPass points when someone dies
Ford Motor publishes no process specific to a deceased person's account; a written request goes by mail.
Under Ford Motor's terms, FordPass points are forfeited when the account holder dies.
Ford Motor publishes no process specific to a deceased person's account; a written request goes by mail to Ford Motor Company, Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126. The request takes 5 documents. FordPass Rewards Customer Center answers at 1-833-385-0516 (Monday-Friday 9:00 AM-8:00 PM ET; Saturday 9:00 AM-5:30 PM ET).
What to do
- •FordPass Rewards Customer Center: (833) 385-0516, Monday to Friday 9 a.m. to 8 p.m. ET and Saturday 9 a.m. to 5:30 p.m. ET.
- •Ford Customer Relationship Center: (800) 392-3673, Monday to Friday 8 a.m. to 11 p.m. ET and Saturday 8 a.m. to 8 p.m. ET.
- •Email FordPass@ford.com, or write to Ford Motor Company, Customer Relationship Center, P.O. Box 6248, Dearborn, MI 48126.
- •Perform a master or factory reset of the SYNC system before the vehicle changes hands.
- •Remove the vehicle in the Ford app (Garage, then Remove Vehicle) or on the ford.com account page.
- •Contact the Customer Relationship Center after the transfer if the vehicle is still on the profile.
- •Have the new owner activate or request authorization for the modem under their own account.
Required Documents
- Death certificate: for a discretionary request to Ford
- Letters testamentary or letters of administration: for a discretionary request to Ford. Documentation showing you are authorized to act for the estate.
- Email address on the member account: for a discretionary request to Ford. The identifier the membership is keyed to.
- Vehicle title or proof of ownership, and the VIN: for the deceased member's vehicle, which is handled separately from the points. Where the dealer or Ford requests it, a death certificate and letters testamentary or letters of administration as well.
- The documentation the issuer or lender requires: for any Ford Rewards Visa Signature card or Ford Credit loan or lease. These are separate accounts from the Rewards membership.
What Ford Motor Company's terms say at death
- Section 5, Ford Rewards Program Terms
“Points and Qualifying Tier Activities are not transferrable. ... Points do not have any cash value. Points are only a measurement of your activities in the Rewards Program and are not considered your property. ... If your Membership is terminated, all Points associated with your Membership and Membership benefits, including Tier benefits, will be forfeited immediately upon termination.”1
What Ford Motor Company says happens5
- Closing the account
Participation is a privilege Ford can suspend, revoke or terminate at any time for any reason; accrued points, tier status and tier benefits are forfeited immediately on cancellation or termination of a membership.1
A member's Ford account remains open and active even if the Rewards membership is terminated, so closing the account is a Ford account matter rather than a Rewards request.1
- Inactive accounts and expiry
A balance expires and is forfeited after eighteen consecutive calendar months with no earning, tier activity or redemption; if the member had already been inactive for a while, the balance may lapse during the administration.1, 2
- Transfer at death
Points are tied to the member account rather than to a vehicle; a vehicle that passes to a new owner is removed from the decedent's account and added to the new owner's own account, without the decedent's points.1
- Balances, payouts and refunds
Points earned on the Ford Rewards Visa Signature card sit in the same balance under the same Rewards Terms and are forfeited on the same footing; the card stays usable if the membership is cancelled but stops earning, and viewing or redeeming the balance needs an active membership.1
Points typically post within 10 days of a qualifying activity, points from a qualifying vehicle purchase may take at least 60 days, and a discrepancy must be reported within 365 days, so a recent service visit or vehicle purchase may still be posting when the estate opens.1
- How requests are reviewed
Ford is not obligated to do anything with a deceased member's points; a request to credit them to a survivor is a discretionary goodwill request, not a claim of right.1
Other companies and product lines involved2
- Comenity Capital Bank (Bread Financial)
The Ford Rewards Visa Signature card account, separate from the Rewards membership1
- Ford Credit
A Ford Credit vehicle loan or lease, a separate account from the Rewards membership1
Not in FordPass's published guidance5
- A process for a deceased account holder
- How long a request takes
- A dedicated estates portal, email or fax for deceased-member points requests
- A reference to death, a decedent, an estate or an heir in the terms
- A point-to-dollar conversion rate
Sources2
- 1.Ford Account & App Terms (section 5, Ford Rewards Program Terms), Version 3.1, Effective June 10, 2026
- 2.Ford Rewards FAQs
A written request to Ford Motor can ask it to transfer the points to a named family member and preserve the account while the estate is opened.
Nothing in the account survives the holder, and Ford Motor allows no lifetime transfer of it either.
Digital Assets Recovery Letter for FordPass drafts that request from the estate's details.
Sources
Data sourced from Ford Motor Company primary sources (5 pages reviewed). How we research.
FordPass estate claims
FordPass Rewards Customer Center
Phone
Hours
Mailing address
Website
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