Estate planning at Ford Credit
How to protect 2 Ford Credit accounts — file death claims
Ford Credit Customer Service
Phone1-800-727-7000
Mailing Address
Loan payoff checks: Ford Motor Credit, PO Box 650574, Dallas, TX 75265-0574. General written correspondence: Ford Credit, P.O. Box 35910, Cleveland, OH 44135-0910.
WebsiteLearn more→
Ford Credit Customer Service
Phone1-800-727-7000
Mailing Address
Loan payoff checks: Ford Motor Credit, PO Box 650574, Dallas, TX 75265-0574. General written correspondence: Ford Credit, P.O. Box 35910, Cleveland, OH 44135-0910.
WebsiteLearn more→
Ford Credit Customer Service (Deceased Account Holder)
Phone1-800-727-7000
Mailing Address
Ford Credit, P.O. Box 35910, Cleveland, OH 44135-0910
Verified Jul 2026
When a Ford Credit borrower dies, the loan does not simply disappear. The executor contacts Ford Credit to establish authority, learn the payoff amount, and choose how to handle the balance under the servicer's procedures and applicable law.
Ford Credit provides specific procedures for both proactive estate planning and filing claims after a death.
Preparing your estate
Beneficiaries and trust funding
How to review 2 account types at Ford Credit.
View details →When someone dies
Death claim process
7-step process, 3 required documents, and contact information for survivors.
View details →Frequently asked questions
A qualified party who wants to keep a financed vehicle can apply to assume the contract by contacting a Customer Service Representative at 1-800-727-7000 for a Transfer of Equity, or can pay off the loan and retitle the vehicle through the estate, or refinance the balance in their own name. Ford Credit evaluates any request under its credit and underwriting guidelines. Payments must be kept current in the meantime, because the vehicle secures the loan and can be repossessed if the account falls behind.
A loan payoff check is mailed to Ford Motor Credit, PO Box 650574, Dallas, TX 75265-0574. General written correspondence can be sent to Ford Credit, P.O. Box 35910, Cleveland, OH 44135-0910. Request the exact payoff amount from a Customer Service Representative at 1-800-727-7000 first, and include the Ford Credit account number so the payment is applied correctly. Once the balance is satisfied, Ford Credit releases its lien and the title so the vehicle can be retitled or sold.
Sources
Data sourced from Ford Credit primary sources (4 pages reviewed). How we research.
Ford Credit Customer Service
Phone1-800-727-7000
Mailing Address
Loan payoff checks: Ford Motor Credit, PO Box 650574, Dallas, TX 75265-0574. General written correspondence: Ford Credit, P.O. Box 35910, Cleveland, OH 44135-0910.
WebsiteLearn more→
Ford Credit Customer Service
Phone1-800-727-7000
Mailing Address
Loan payoff checks: Ford Motor Credit, PO Box 650574, Dallas, TX 75265-0574. General written correspondence: Ford Credit, P.O. Box 35910, Cleveland, OH 44135-0910.
WebsiteLearn more→
Ford Credit Customer Service (Deceased Account Holder)
Phone1-800-727-7000
Mailing Address
Ford Credit, P.O. Box 35910, Cleveland, OH 44135-0910
Verified Jul 2026
Estate planning articles
Learn how to protect your Ford Credit accounts and other assets with trusts, beneficiary designations, and estate planning documents.
