What happens to Enterprise Plus points when the owner dies
Enterprise Rent-A-Car points are forfeited under the program's terms when the account is closed
Enterprise Plus Member Services
Enterprise Plus Member Services (report a death / close an account)
Enterprise publishes no timeline for handling a deceased member's account, because it publishes no deceased-member process: the documented outcome is that the account is closed and the points are forfeited. Points are also forfeited automatically after 36 consecutive months of inactivity or on any termination of the membership, so nothing is preserved by delaying. A survivor's practical action is to call Enterprise Plus Member Services to report the death and ask that the account be closed, and, where the survivor wants the balance considered for a goodwill transfer, to put that request in writing before closure.
Enterprise Rent-A-Car's terms state that points are not the property of the account holder and are forfeited at death. The program does not provide a mechanism for transferring points to heirs.
Families have occasionally received goodwill accommodations from Enterprise Rent-A-Car, but these are not part of the published terms and cannot be relied upon.
What to do
If a Enterprise Plus account holder has passed away, here is what to do:
- •Certified copy of the death certificate
- •Deceased member's Enterprise Plus member number or the email address on the account
- •Executor or estate administrator documentation, if Enterprise asks for proof of authority
Required Documents
- Certified copy of the death certificate (if Enterprise asks to verify the death)
- Deceased member's Enterprise Plus member number or the email address on the account
- Executor or estate administrator documentation (may be requested by Enterprise; not a published requirement)
Timeline
Enterprise publishes no timeline for handling a deceased member's account, because it publishes no deceased-member process: the documented outcome is that the account is closed and the points are forfeited. Points are also forfeited automatically after 36 consecutive months of inactivity or on any termination of the membership, so nothing is preserved by delaying. A survivor's practical action is to call Enterprise Plus Member Services to report the death and ask that the account be closed, and, where the survivor wants the balance considered for a goodwill transfer, to put that request in writing before closure.
Frequently asked questions
Enterprise Plus publishes no process to transfer a deceased member's points to an estate, a trust, a beneficiary, or a family member. The Terms & Conditions provide that points expire and are forfeited on the earlier of termination of the membership for any reason or 36 consecutive months of inactivity, and that on termination all unused points and Free Rental Days may be forfeited and shall not be reinstated, with no obligation on Enterprise to provide cash value or compensation. In practice the balance is lost at death. A survivor's realistic step is to contact Enterprise Plus Member Services on 866 507 6222 to report the death and ask that the account be closed.
Enterprise documents no route for it. There is no beneficiary designation and no estate-transfer mechanism, and the Terms & Conditions contain no death or divorce exception to the once-per-calendar-year member-to-member transfer limit. Membership is also limited to individuals who are at least 21 years old and expressly excludes businesses, corporations and other entities, so an estate is not a recipient the program recognises. Unlike Hertz Gold+, which documents a death exception to its family-transfer rule, Enterprise Plus publishes none.
Call Enterprise Plus Member Services on 866 507 6222 (United States and Canada, 7:00 a.m. to 7:00 p.m. CST, weekdays and weekends) to report the death and ask that the account be closed. Have the death certificate and the member's Enterprise Plus number or account email ready in case Enterprise asks to verify them. Enterprise notes that the number is only for Enterprise Plus customers with an issue on their Enterprise Plus account; a general Contact Us route is also published.
A survivor can put a written goodwill request to Enterprise Plus Member Services before the account is closed, asking that the accrued points be credited to a named surviving Enterprise Plus member through the same member-to-member transfer Enterprise already operates. Enterprise has published nothing that commits it to consider such a request, and the terms make forfeiture the default on termination, so this is discretionary. It is worth asking before closure rather than after, because the terms tie forfeiture to the termination itself.
No. Those are separate programs run by separate brands under the same parent company, each with its own terms and its own account. The Enterprise Plus Terms & Conditions never mention Alamo, and they mention National only as a Partner Rewards partner: an Emerald Club member can list their Enterprise Plus Member Number as the Partner Rewards preference so that qualifying National rentals in the United States and Canada earn Enterprise Plus points. If the deceased member had that link set up, the Emerald Club account still has to be dealt with separately with National.
Under the official terms, points have no value after the account holder dies. The only way to preserve the value of Enterprise Plus points is to redeem, transfer, or share them while the account is active.
Sources
Data sourced from Enterprise Rent-A-Car primary sources (9 pages reviewed). How we research.
Enterprise Plus Member Services
Enterprise Plus Member Services (report a death / close an account)
Enterprise publishes no timeline for handling a deceased member's account, because it publishes no deceased-member process: the documented outcome is that the account is closed and the points are forfeited. Points are also forfeited automatically after 36 consecutive months of inactivity or on any termination of the membership, so nothing is preserved by delaying. A survivor's practical action is to call Enterprise Plus Member Services to report the death and ask that the account be closed, and, where the survivor wants the balance considered for a goodwill transfer, to put that request in writing before closure.
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