What happens to Enterprise Plus points when the owner dies
Enterprise Holdings (Enterprise Mobility) points are forfeited under the program's terms when the account is closed
Enterprise Plus Member Services
Enterprise Plus Member Services (report a death / close an account)
Enterprise publishes no formal timeline for closing a deceased member's account because there is no deceased-member transfer process; the account is simply closed and the points are forfeited. Points are also forfeited automatically after 36 consecutive months of inactivity or on any membership termination, so there is no value preserved by delaying. A survivor's only practical action is to call Enterprise Plus Member Services to report the death and close the account.
Enterprise Holdings (Enterprise Mobility)'s terms state that points are not the property of the account holder and are forfeited at death. The program does not provide a mechanism for transferring points to heirs.
Families have occasionally received goodwill accommodations from Enterprise Holdings (Enterprise Mobility), but these are not part of the published terms and cannot be relied upon.
What to do
If a Enterprise Plus account holder has passed away, here is what to do:
- •Certified copy of the death certificate
- •Deceased member's Enterprise Plus account number or login email
- •Executor or estate administrator documentation if Enterprise requests proof of authority
Required Documents
- Certified copy of the death certificate (if Enterprise requests verification)
- Deceased member's Enterprise Plus account number or login email
- Executor or estate administrator documentation (may be requested by Enterprise)
Timeline
Enterprise publishes no formal timeline for closing a deceased member's account because there is no deceased-member transfer process; the account is simply closed and the points are forfeited. Points are also forfeited automatically after 36 consecutive months of inactivity or on any membership termination, so there is no value preserved by delaying. A survivor's only practical action is to call Enterprise Plus Member Services to report the death and close the account.
Frequently asked questions
Enterprise Plus publishes no process to transfer a deceased member's points to an estate, a trust, a beneficiary, or a family member. Points are forfeited when a membership is terminated for any reason and after 36 consecutive months of inactivity, so the balance is in practice lost at death. A survivor's realistic step is to contact Enterprise Plus Member Services at 1-866-540-6222 to report the death and close the account.
No. Enterprise Plus has no beneficiary designation and no published estate-transfer mechanism. Unlike Hertz Gold+, which documents a death exception to its family-transfer rule, Enterprise Plus offers no death or divorce waiver to its once-per-calendar-year member-to-member transfer limit, so points cannot be moved to an estate, a trust, or a survivor after the member dies.
Call Enterprise Plus Member Services at 1-866-540-6222 (seven days a week, 8 a.m. to 8 p.m. ET) to report the death and request that the account be closed. Have the death certificate and the member's account number or login email ready in case Enterprise requests verification. Because the points are forfeited on closure, the purpose of the call is to close the account rather than to recover value.
No, not after death. The only documented way to move points to another person is a voluntary member-to-member transfer made while the member is alive (100 to 20,000 points, once per calendar year, to an existing Enterprise Plus member in good standing). There is no death exception, so any transfer or redemption has to happen during the member's lifetime.
Under the official terms, points have no value after the account holder dies. The only way to preserve the value of Enterprise Plus points is to redeem, transfer, or share them while the account is active.
Sources
Data sourced from Enterprise Holdings (Enterprise Mobility) primary sources (6 pages reviewed). How we research.
Enterprise Plus Member Services
Enterprise Plus Member Services (report a death / close an account)
Enterprise publishes no formal timeline for closing a deceased member's account because there is no deceased-member transfer process; the account is simply closed and the points are forfeited. Points are also forfeited automatically after 36 consecutive months of inactivity or on any membership termination, so there is no value preserved by delaying. A survivor's only practical action is to call Enterprise Plus Member Services to report the death and close the account.
