What happens to Bungie game content when the owner dies

Bungie, Inc. game content are forfeited under the program's terms when the account is closed

Bungie, Inc.

Gaming

bungie.net
Bungie, Inc. logo

Bungie Help (Support)

HoursBungie Help is the general support help center. Its submit-a-request route redirects to a Bungie.net sign-in before the ticket form loads, so it is usable by the account holder rather than by an estate representative.

Bungie Privacy Requests (no dedicated deceased-account form or estates team)

Mailing Address

Privacy Requests, Bungie, Inc., 550 106th Avenue NE, Suite 108, Bellevue, WA 98004-5088

Timeline

Bungie does not publish a timeline for handling a deceased user's account, because it publishes no deceased-user process and does not transfer accounts. It does publish one hard waiting period that can affect a survivor: deactivating Cross Save triggers an unskippable 90-day lockout for every account previously involved, stated to have no exceptions, and a player who has had Silver added cannot disable Cross Save until 90 days after that Silver was purchased or added. Any access to the purchased content otherwise depends on the underlying platform store's deceased-user process and its timeline.

HoursBungie publishes no dedicated deceased-account form, estates team, or estates address, and no service hours for any of these channels. The general Bungie Help submit-a-request route redirects to a Bungie.net sign-in, which an estate representative cannot and must not complete. Requests for a copy of the information Bungie maintains, correction, or deletion go through the Data Privacy Requests form — but that form also requires signing in to the Bungie.net profile. For exactly that gap Bungie publishes an alternative: people who cannot sign in, or who have no Bungie.net profile, can email privacyrequests@bungie.com to start a privacy request, and Bungie's Privacy Policy publishes the postal address above for privacy correspondence. Read the caveat with it: the same page states that data erasure and data access requests require players to sign into their Bungie.net profiles for security purposes, so the credential-free route starts a request Bungie may still decline to complete. Bungie validates the requester before acting and cancels and closes out requests it cannot validate.
Verified Sep 2026

Under Bungie, Inc.'s terms, Bungie game content do not constitute property of the account holder and are forfeited when the account is closed upon death. There is no established process for transferring game content to heirs or the estate.

Families have occasionally received goodwill accommodations from Bungie, Inc., but these are not part of the published terms and cannot be relied upon.

What to do

When a Bungie account holder dies, these are the steps to take:

1
Understand that the Bungie.net account and the Destiny 2 license cannot be transferred to an heir. Bungie licenses its software rather than selling it, the license is expressly personal and non-transferable, and it confers no title or ownership in the program or any digital content in it. Bungie states separately that a player does not own or have any property interest in the in-game content. There is no Bungie estate-claim or beneficiary process to inherit the account or its in-game progress.
2
Treat the paid Destiny 2 content as platform-store purchases. Expansions, DLC licenses, and Silver were bought through, and are tied to, the deceased's platform store account, and Bungie states DLC licenses do not transfer between platform accounts even with Cross Save. Follow that platform's deceased-user process for the relevant store accounts:
3
Use Bungie's data privacy channel to ask for a copy of the information Bungie holds on the account, so the estate can inventory what was owned. Bungie's Data Privacy Requests form covers requests for a copy of the information Bungie maintains, correction, and deletion, and Bungie publishes a postal address for privacy requests:
  • The web form requires signing in to the Bungie.net profile — do NOT sign in as the deceased. Bungie publishes an alternative: "Users who cannot sign in to their Bungie.net profiles, or those who do not have a Bungie.net profile, can submit a privacy request by emailing privacyrequests@bungie.com to start their request."
  • Read the caveat on the same page before relying on that route. Bungie also states that "data erasure and data access requests require players to sign into their Bungie.net profiles for security purposes," so the email starts a request that Bungie may still decline to complete for an executor. Both sentences are published side by side; expect to have to make the case.
  • Identify yourself as the estate representative, state that you are not the account holder, and enclose the death certificate and proof of your authority to act. Bungie's published postal address for privacy requests is Privacy Requests, Bungie, Inc., 550 106th Avenue NE, Suite 108, Bellevue, WA 98004-5088.
  • Expect Bungie to require validation before it acts. Bungie states that requests to access, correct, or delete personal information "require validation that you are the account owner," that failure to validate "will result in the help request being cancelled and closed out," and that it excludes some categories — such as information related to game restrictions or detected Terms of Use violations — from account exports.
4
Raise the discretionary asks in the same written request — whether a family member can retain access to the account and the library, an accounting of any unspent Silver, and closure of the account when the estate no longer needs it. Two routing points matter:
  • Bungie publishes no dedicated deceased-account form, so there is no purpose-built channel to use.
  • The general Bungie Help submit-a-request route at help.bungie.net redirects to a Bungie.net sign-in before the ticket form loads, so an executor cannot use it without the decedent's credentials. The privacy channel above — email and postal address — is the route that does not require a sign-in.
  • Bungie may decline any of these requests; nothing in its terms obliges it to grant them.
5
Do not sign in to the deceased's Bungie.net account or use their stored password to move content or spend Silver. The license is personal and non-transferable, the account is not yours to operate, and Bungie states that any use of the program in violation of the license limitations results in immediate termination of the license.
6
Understand the limits before asking about money. Bungie's license agreement states that unspent virtual currency is non-refundable and that a player is "not entitled to a refund or any other compensation" for it, and its Silver guide states that "Bungie does not provide Silver refunds or transfers for any Destiny release." Bungie does not process refunds itself: refunds and chargebacks are issued by the platform marketplace, and Bungie adjusts the Silver balance to match — a platform refund of unspent Silver removes that Silver from the account. A refund request therefore belongs with the platform store as well, though the estate can still ask Bungie in writing to exercise discretion over an unspent balance.
7
Do not expect Bungie to restructure the account's platform links. Bungie states plainly that it "is not able to remove connected platform accounts from profiles under any circumstances," and that it will not remove unauthorized Cross Save links. Deactivating Cross Save requires authenticating every linked platform account and then triggers an unskippable 90-day lockout before it can be re-enabled, with no exceptions — so if a survivor is working through the platform stores, expect the Cross Save configuration to stay as the deceased left it.

Required Documents

  • No Bungie-published document checklist exists for a deceased Bungie.net account, because Bungie offers no account transfer or inheritance process. The items below are what a discretionary written request should enclose, not a Bungie-published requirement.
  • Certified copy of the death certificate
  • Proof of the requester's authority to act for the estate (letters testamentary, letters of administration, or equivalent)
  • The deceased's Bungie Name and the email address on the Bungie.net account
  • The platform store accounts (PlayStation, Xbox, Steam, Epic) linked under Cross Save, so the request identifies where the purchased content actually sits
  • For the underlying purchases, the documents required are set by the platform store (PlayStation, Xbox, Steam, or Epic) — see each platform's estate guide.

Timeline

Bungie does not publish a timeline for handling a deceased user's account, because it publishes no deceased-user process and does not transfer accounts. It does publish one hard waiting period that can affect a survivor: deactivating Cross Save triggers an unskippable 90-day lockout for every account previously involved, stated to have no exceptions, and a player who has had Silver added cannot disable Cross Save until 90 days after that Silver was purchased or added. Any access to the purchased content otherwise depends on the underlying platform store's deceased-user process and its timeline.

Download instructions for the whole estate

Frequently asked questions

No. Bungie's Limited Software License Agreement grants a "non-exclusive, personal, non-transferable, limited right and license" and states the game is "licensed, not sold," conferring "no title or ownership in this Program or any digital content therein." Its Live Content section adds that a player does not own or have any property interest in the in-game content and may not sell, lend, rent, trade, or otherwise transfer it unless Bungie specifically permits it. There is no Bungie inheritance or estate-claim process for a Bungie.net account or its in-game progress.

Nobody inherits them, and Bungie is not where they sit. Destiny 2 expansion and DLC licenses are platform-store entitlements tied to the platform they were bought on — PlayStation, Xbox, Steam, or Epic. Bungie states that "DLC licenses, such as Beyond Light or Shadowkeep, do not transfer between platform accounts with Cross Save" and must be purchased separately on each platform. So any handling of those purchases runs through the deceased's underlying platform store account and that platform's deceased-user process, not through Bungie.

By default it is forfeited with the account. Bungie's license agreement states that virtual currency "cannot be sold or transferred, and cannot be exchanged for cash or for any other goods and services," that it is non-refundable subject to local law, and that a player is "not entitled to a refund or any other compensation" for unused virtual currency. Its Silver guide adds that "Bungie does not provide Silver refunds or transfers for any Destiny release," and that Silver balances are not shared across Destiny releases. An estate can still ask: send Bungie a written request citing those clauses and asking it to exercise discretion over the unspent balance for an account whose holder has died. Bungie is not obliged to agree. Note also that Bungie does not process refunds itself — the platform marketplace issues refunds and Bungie adjusts the Silver balance to match — so raise the request with the platform store that sold the Silver as well as with Bungie.

Bungie publishes no dedicated deceased-account form, and the obvious route does not work for an executor: the general Bungie Help submit-a-request page redirects to a Bungie.net sign-in before the ticket form loads. The channel that does not start at a credential wall is Bungie's privacy channel. Its Data Privacy Requests page states that "Users who cannot sign in to their Bungie.net profiles, or those who do not have a Bungie.net profile, can submit a privacy request by emailing privacyrequests@bungie.com to start their request," and Bungie's Privacy Policy publishes a postal address for privacy correspondence: Privacy Requests, Bungie, Inc., 550 106th Avenue NE, Suite 108, Bellevue, WA 98004-5088. Read the caveat published alongside it: Bungie also states that data erasure and data access requests require players to sign into their Bungie.net profiles for security purposes, and that requests it cannot validate are cancelled and closed out. Because Bungie offers no inheritance process, all of these are general privacy channels rather than an estate process.

Bungie's Privacy Policy states that "Bungie Inc. ... is a wholly owned subsidiary of Sony Interactive Entertainment (SIE) and part of PlayStation Studio." The acquisition did not create a deceased-user path at Bungie: the license terms are unchanged and Bungie still publishes no deceased-account process. Sony ownership does not make the Bungie license inheritable. What it does mean is that if the Destiny 2 content was bought on a PlayStation, those purchases sit on the PlayStation Network account — Bungie's license agreement states that for SIEA users, purchase and use of items on a Sony PlayStation product are subject to Sony's Network Terms of Service and User Agreement and that the online service is sublicensed by Sony Interactive Entertainment America, and its Terms of Use add that linking a Bungie account to a PlayStation Account brings the PlayStation Network terms in by reference. Those purchases are handled through PlayStation's own deceased-user process. Content bought on Xbox, Steam, or Epic is handled by those stores.

No. Cross Save only lets one person play a single set of characters across their own linked PlayStation, Xbox, Steam, and Epic accounts. Bungie states that "Cross Save does not permanently move characters to another platform, or merge characters from multiple accounts together," and that DLC licenses do not transfer between platform accounts with Cross Save. It is not a way to inherit or share purchased content.

Not realistically, and it is worth knowing before trying. Bungie states that it "is not able to remove connected platform accounts from profiles under any circumstances," and that it will not remove unauthorized Cross Save links from Bungie.net profiles. Deactivating Cross Save requires authenticating every linked platform account first, which an executor generally cannot do without the deceased's platform credentials, and doing so triggers an unskippable 90-day lockout for all accounts involved, stated to have no exceptions. A player who had Silver added also cannot disable Cross Save until 90 days after that Silver was purchased or added. Expect the Cross Save configuration to stay as the deceased left it, and work through the individual platform stores instead.

Bungie offers no inheritance or account-transfer process, so there is no sanctioned way to reassign the account. Do not sign in with the deceased's credentials to keep playing: the license is personal and non-transferable, the account is not the family's to operate, and Bungie states that any use of the program in violation of the license limitations results in immediate termination of the license. The sanctioned route is to ask in writing — send Bungie a request asking it to exercise discretion and allow a named family member to retain access to the library and progress, enclosing the death certificate and proof of authority to act for the estate, and follow each platform store's own deceased-user process for the purchases themselves. Bungie may decline. Closure can be requested through the same privacy channel once the estate no longer needs the account.

Since Bungie game content are forfeited at death under the official terms, game content can only be used during the account holder's lifetime. Redeeming, transferring, or sharing game content while the account is active preserves their value.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Bungie, Inc. primary sources (12 pages reviewed). How we research.

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