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What happens to Bungie game content when someone dies

Bungie publishes no process specific to a deceased person's account; a written request goes by mail.

Under Bungie's terms, Bungie game content is forfeited when the account holder dies.

Bungie publishes no process specific to a deceased person's account; a written request goes by mail to Privacy Requests, Bungie, Inc., 550 106th Avenue NE, Suite 108, Bellevue, WA 98004-5088. The request takes 4 documents.

What to do

1
Handle the paid Destiny 2 content through the deceased's platform store accounts, where the expansions, DLC and Silver were bought. Follow each store's deceased-user process:
2
Email privacyrequests@bungie.com as the estate's representative, not the account holder, and ask for a copy of the information Bungie holds on the account. Enclose:
  • •The death certificate and letters testamentary or letters of administration
  • •The deceased's Bungie Name and the email address on the account
  • •The PlayStation, Xbox, Steam or Epic accounts linked under Cross Save
  • •By post, send the same request to Privacy Requests, Bungie, Inc., 550 106th Avenue NE, Suite 108, Bellevue, WA 98004-5088
3
Ask in the same request whether a family member can keep access to the account and library, what unspent Silver remains, and for the account to be closed when the estate no longer needs it.
4
Keep out of the deceased's Bungie.net account. Do not sign in or use a stored password to move content or spend Silver; use of the program outside the license ends the license immediately.
5
Send any refund request for unspent Silver to the platform store that sold it. Bungie issues no Silver refunds itself, and a platform refund removes that Silver from the account.
6
Leave Cross Save as the deceased set it up. Bungie will not remove linked platform accounts, and turning Cross Save off needs every linked account and starts a 90-day lockout.

Required Documents

  • Death certificate
  • Proof of the requester's authority to act for the estate: Letters testamentary, letters of administration or an equivalent.
  • The deceased's Bungie Name and the email address on the Bungie.net account
  • The platform store accounts linked under Cross Save: The PlayStation, Xbox, Steam or Epic accounts, so the request identifies where the purchased content sits.
Download instructions for the whole estate

What Bungie, Inc.'s terms say at death

Limited Use License

“The Program is licensed, not sold, for your use. Your license confers no title or ownership in this Program or any digital content therein and should not be construed as a sale of any rights in this Program. Bungie grants you the non-exclusive, personal, non-transferable, limited right and license to install and use one copy of this Program solely for your non-commercial use.”1

What Bungie, Inc. says happens10

Who owns the asset

Live Content, a defined term that includes accounts, stats, virtual assets and virtual currencies, is not owned by the player: the agreement states "you do not in fact own or have any property interest in the Live Content."1

Live Content has no monetary value, does not constitute property of any type, and may be altered, removed, deleted or discontinued by Bungie at any time.1

Transfer at death

Unless Bungie specifically permits it, a player may not sell, lend, rent, trade or otherwise transfer any Live Content.1

Closing the account

Bungie may terminate the agreement at any time for any reason or no reason, and any use of the program in violation of the license limitations ends the license immediately.1

Purchased content and licenses

Expansion and DLC licenses are tied to the platform they were bought on, do not transfer between platform accounts with Cross Save, and are bought separately on each platform.2, 3

The online service is sublicensed to US users by Sony Interactive Entertainment America, purchases made on a PlayStation product are subject to Sony's Network Terms of Service and User Agreement, and linking a PlayStation Account brings in the PlayStation Network terms.1, 4

Balances, payouts and refunds

Virtual currency cannot be sold, transferred or exchanged for cash, is non-refundable subject to applicable local law, and a player is "not entitled to a refund or any other compensation" for unused virtual currency.1

Bungie does not provide Silver refunds or transfers for any Destiny release, and Silver balances are not shared across Destiny releases.5

Refunds and chargebacks are issued by the platform marketplace and Bungie adjusts the Silver balance to match, so a platform refund of unspent Silver removes that Silver from the account.5

Disclosure of account content

Bungie's data privacy channel takes requests for a copy of the information Bungie maintains, for correction and for deletion. Some categories, such as information on game restrictions or detected Terms of Use violations, are excluded from account exports.6

Deletion and data retention

Bungie's right of deletion covers a request that it delete the personal information it has collected or retained, and after a deletion request some information may still be retained for legal, accounting, business continuity, anti-fraud and community reasons.6

Verifying the requester

Requests to access, correct or delete personal information require validation that the requester is the account owner, and a request that cannot be validated is cancelled and closed out.6

Bungie states that data erasure and data access requests require players to sign into their Bungie.net profiles for security purposes, so a request started by email may still go uncompleted.6, 7

Passwords and login

The Data Privacy Requests web form requires signing in to the Bungie.net profile; people who cannot sign in, or who have no profile, can start a privacy request by email instead.6, 7

The general Bungie Help submit-a-request route redirects to a Bungie.net sign-in before the ticket form loads, so it is not reachable by an estate representative.6

How requests are reviewed

Bungie may decline any of these requests; nothing in its terms obliges it to grant them.1

Other companies and product lines involved4

PlayStation

Destiny 2 content and Silver bought on PlayStation, under Sony's own deceased-user process1, 4

Xbox

Destiny 2 content and Silver bought on Xbox, and the documents that store asks for2

Steam

Destiny 2 content and Silver bought on Steam, and the documents that store asks for2

Epic Games

Destiny 2 content and Silver bought on the Epic Games Store, and the documents that store asks for2

Not in Bungie's published guidance6

  • A process for a deceased account holder
  • A form for estate requests
  • How long a request takes
  • A complete list of the documents to send
  • Whether a certified death certificate is required
  • An estates team or estates address

Sources7

A written request to Bungie can ask it to provide purchase and transaction records for the estate inventory, transfer the game content to a named family member, refund an unspent balance, close the account and preserve the account while the estate is opened.

Nothing in the account survives the holder, and Bungie allows no lifetime transfer of it either.

Digital Assets Recovery Letter for Bungie drafts that request from the estate's details.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Bungie, Inc. primary sources (8 pages reviewed). How we research.

Bungie estate claims

Bungie Privacy Requests

Mailing address

Privacy Requests, Bungie, Inc., 550 106th Avenue NE, Suite 108, Bellevue, WA 98004-5088
Customer supportVisit website →
Verified Sep 2026

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