What happens to Best Buy points when someone dies

“If you or Best Buy cancel your membership, you will have 90 days to redeem your points with any unused points forfeited after such time.”¹

Section 5 of the Program Rules bars transfer or assignment of the membership or any Program benefits, and reward certificates may be used only by the member to whom they are issued.¹

Points, reward certificates and promotional certificates have no cash value, and points may not be redeemed, exchanged or converted to cash.¹

When a membership is cancelled, Best Buy may automatically issue reward certificates for every 250 points in the available balance as of the cancellation date.¹

When a paid Plus or Total membership is cancelled, accrued points are converted into certificates where possible and a balance under 250 points is lost; a member who is also an active Credit Cardmember keeps the points.²

When the My Best Buy Credit Card account is closed, the member has 90 days to redeem points.²

A Program account is terminated if 24 rolling months pass with no qualifying purchase and no open My Best Buy Credit Card account.¹

On or around March 1 each year the available balance is converted into certificates for members who are not active Credit Cardmembers, which starts a 60-day certificate clock.¹

Under the My Best Buy Plus Terms (Section 10), cancelling within 60 days of purchase of the initial or renewal term gives a full refund of that term, and cancelling after that gives a refund pro-rated on the days remaining in the billing year. Best Buy may deduct the value of benefits already used.³

Under the My Best Buy Total Terms (Section 14), cancelling within the Purchase Grace Period gives a full refund and a pro-rated refund after it; the period is 60 days for a yearly membership, 20 days for an initial monthly term and 3 days for a monthly renewal.⁴

Both paid memberships continue on a year-to-year or month-to-month basis until cancelled. Unlike the points, an unused paid term carries a published refund.^{3, 4}

Best Buy handles account matters on identification and documentation, not on someone else logging in as the member, and reward certificates may require the member to show identification at the time of purchase.¹

The Rules provide no transfer right, so Best Buy is not obligated to issue or honor certificates for a survivor; anything Customer Service agrees to is a discretionary accommodation.¹

The My Best Buy Credit Card, a separate account at the issuing bank with its own death notification⁵