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Prepare the letter of instruction Prudential requests during estate or death-claim processing — addressed to its verified claims department with the required enclosures. PDF.
Step 1 of 4
The insured person whose group life benefit you are claiming.
From the claim package, if provided.
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Send it to Prudential's estate/claims department: The Prudential Insurance Company of America, PO Box 70182, Philadelphia, PA 19176. You can reach the department at 1-800-524-0542.
Prudential lists these among its required documents: Completed claim form (individual beneficiary kit or trust/entity beneficiary kit); Certified death certificate (original, not a photocopy); Government-issued photo ID for the beneficiary; Policy number and deceased's personal information (name, date of birth, SSN). The prepared letter includes an enclosure checklist drawn from Prudential's recorded requirements.
Review within 5 business days of receiving complete documentation. Response within 10 business days if additional information is needed. Payment issued upon claim approval. Direct deposit via Alliance Account is the fastest payout method.
Prudential provides its own letter-of-instruction form. We complete that official form with your information; you print, sign, and send it.
It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.
A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.
