Estate planning at Prudential
How to protect 19 Prudential accounts — manage beneficiaries online, fund a trust in-branch, and file death claims
Phone1-800-778-2255
Mailing Address
Prudential Customer Service Office, P.O. Box 7390, Philadelphia, PA 19176-7390
WebsiteLearn more→
Phone1-800-778-2255
Mailing Address
Prudential Customer Service Office, P.O. Box 7390, Philadelphia, PA 19176-7390
WebsiteLearn more→
Beneficiary Services / Claims Center
Phone1-800-524-0542
Toll-Free1-855-277-8061
Fax(800) 307-0009
Mailing Address
The Prudential Insurance Company of America, PO Box 70182, Philadelphia, PA 19176
Claim Status Inquiries
Annuities Service Center
Group Life Claims (after contacting employer)
International
Verified Apr 2026
Prudential offers 19 insurance products that play a central role in estate planning. Because policy proceeds pass directly to named beneficiaries—bypassing probate entirely—keeping designations current is one of the highest-impact steps policyholders can take.
Beneficiary designations at Prudential can be managed online, in branch, by mail, and by phone, typically taking 10-15 minutes online; 15-20 minutes by mail. Trust funding is also available, allowing families to name a trust as the policy beneficiary or establish an irrevocable life insurance trust (ILIT).
Prudential provides specific procedures for both proactive estate planning and filing claims after a death.
Preparing your estate
Beneficiaries and trust funding
How to manage beneficiaries online, fund a trust in-branch, and review 19 account types at Prudential.
View details →When someone dies
Death claim process
6-step process, 6 required documents, and contact information for survivors.
View details →Frequently asked questions
Log in to your Prudential online account and click "Change Beneficiaries" in the Quick Actions section of your dashboard, or navigate to your Policy Profile page and select "Change Beneficiary(ies)." You can also download the Request to Change Beneficiary form (COMB 98992) from prudential.com/links/forms/life-insurance and submit it by mail to PO Box 70173, Philadelphia, PA 19176 or by fax to (800) 307-0009. A disinterested adult witness signature is required on paper forms. Call 1-800-778-2255 for assistance.
Sources
Data sourced from Prudential primary sources (24 pages reviewed). How we research.
Phone1-800-778-2255
Mailing Address
Prudential Customer Service Office, P.O. Box 7390, Philadelphia, PA 19176-7390
WebsiteLearn more→
Phone1-800-778-2255
Mailing Address
Prudential Customer Service Office, P.O. Box 7390, Philadelphia, PA 19176-7390
WebsiteLearn more→
Beneficiary Services / Claims Center
Phone1-800-524-0542
Toll-Free1-855-277-8061
Fax(800) 307-0009
Mailing Address
The Prudential Insurance Company of America, PO Box 70182, Philadelphia, PA 19176
Claim Status Inquiries
Annuities Service Center
Group Life Claims (after contacting employer)
International
Verified Apr 2026
Estate planning articles
Learn how to protect your Prudential accounts and other assets with trusts, beneficiary designations, and estate planning documents.
