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Prepare the letter of instruction Colonial Life requests during estate or death-claim processing — addressed to its verified claims department with the required enclosures. PDF.
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Which institution holds the account, and the capacity you are writing in.
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Send it to Colonial Life's estate/claims department: Colonial Life & Accident Insurance Company, P.O. Box 1365, Columbia, SC 29202. You can reach the department at 1-800-325-4368.
Colonial Life lists these among its required documents: Certified copy of the death certificate; Completed Colonial Life loss of life claim forms (provided by Colonial Life after notification); Policy number(s) for the deceased policyholder; Claimant (beneficiary) identification and contact information. The prepared letter includes an enclosure checklist drawn from Colonial Life's recorded requirements.
Claims are typically processed within 14 business days after all required documentation is received. Online submissions with direct deposit may result in faster payment.
Colonial Life provides its own letter-of-instruction/claim form. We prepare a transmittal cover letter and an enclosure checklist to accompany that form.
It depends on the capacity you are acting in. An executor or administrator encloses Letters Testamentary (when there is a will) or Letters of Administration (when there is not); a successor trustee encloses a certificate of trust; a successor under a small estate encloses that state’s small estate affidavit. The prepared letter lists the proof-of-authority document for your role alongside the institution’s required documents.
A letter of instruction is the written request an institution asks for when settling a deceased customer’s account. It identifies the decedent and the account, states the capacity you are acting in, and tells the institution what to do with the account.
