Estate planning at Colonial Life
How to protect 9 Colonial Life accounts — manage beneficiaries online, fund a trust by mail, and file death claims
Policyholder Support
Phone1-800-325-4368
Fax1-800-880-9325
Mailing Address
Colonial Life & Accident Insurance Company, P.O. Box 1365, Columbia, SC 29202
WebsiteLearn more→
Policyholder Support
Phone1-800-325-4368
Fax1-800-880-9325
Mailing Address
Colonial Life & Accident Insurance Company, P.O. Box 1365, Columbia, SC 29202
WebsiteLearn more→
Loss of Life Claims
Phone1-800-325-4368
Fax1-800-880-9325
Mailing Address
Colonial Life & Accident Insurance Company, P.O. Box 1365, Columbia, SC 29202
WebsiteNotify online→
Verified Jul 2026
With 9 products relevant to estate planning, Colonial Life policyholders need to understand how beneficiary designations control where proceeds go. These designations override a will, so the names on file with Colonial Life are what determine who receives the death benefit.
Beneficiary designations at Colonial Life can be managed online, by mail, and by phone, typically taking 15-30 minutes to complete; allow 14 days for processing. Trust funding is also available, allowing families to name a trust as the policy beneficiary or establish an irrevocable life insurance trust (ILIT).
There are two sides to estate planning at Colonial Life: setting things up while you're alive, and the process survivors follow after a death.
Preparing your estate
Beneficiaries and trust funding
How to manage beneficiaries online, fund a trust by mail, and review 9 account types at Colonial Life.
View details →When someone dies
Death claim process
6-step process, 6 required documents, and contact information for survivors.
View details →Frequently asked questions
Download the Change of Beneficiary form from coloniallife.com/individuals/policyholder-support/policyholder-service-forms or call Colonial Life Policyholder Support at 800-325-4368 to request one. You can also log in to your policyholder account at coloniallife.com/policyholderportal to view your current policy and beneficiary details. Complete the beneficiary change form with the new beneficiary's full legal name, date of birth, Social Security number, and relationship, then sign and return it by mail or fax to 800-880-9325.
In most cases, yes. Colonial Life individual life, disability, and supplemental health insurance policies are portable, meaning you can keep your coverage if you change jobs or retire. Contact your Colonial Life benefits counselor or call 800-325-4368 for details specific to your policy.
Colonial Life offers supplemental insurance products including individual term and whole life insurance, group term life insurance, accident insurance, short-term disability insurance, critical illness insurance, cancer insurance, hospital indemnity insurance, and dental and vision insurance. Products are primarily offered through employer-sponsored voluntary benefit programs with payroll deduction.
Call Colonial Life Policyholder Support at 800-325-4368, available Monday through Friday from 8 AM to 8 PM Eastern. Live chat is available Monday through Friday from 8 AM to 6 PM Eastern through the policyholder portal at coloniallife.com/policyholderportal. You can also fax documents to 800-880-9325 or mail correspondence to Colonial Life & Accident Insurance Company, P.O. Box 1365, Columbia, SC 29202. Service forms, including the Change of Beneficiary form, are available for download at coloniallife.com/individuals/policyholder-support/policyholder-service-forms.
Yes. Colonial Life & Accident Insurance Company is a subsidiary of Unum Group, a Fortune 500 company. Colonial Life was founded in 1939 and is headquartered in Columbia, South Carolina. The company provides voluntary workplace benefits to over 87,000 businesses and organizations across the United States.
Sources
Data sourced from Colonial Life primary sources (19 pages reviewed). How we research.
Policyholder Support
Phone1-800-325-4368
Fax1-800-880-9325
Mailing Address
Colonial Life & Accident Insurance Company, P.O. Box 1365, Columbia, SC 29202
WebsiteLearn more→
Policyholder Support
Phone1-800-325-4368
Fax1-800-880-9325
Mailing Address
Colonial Life & Accident Insurance Company, P.O. Box 1365, Columbia, SC 29202
WebsiteLearn more→
Loss of Life Claims
Phone1-800-325-4368
Fax1-800-880-9325
Mailing Address
Colonial Life & Accident Insurance Company, P.O. Box 1365, Columbia, SC 29202
WebsiteNotify online→
Verified Jul 2026
Estate planning articles
Learn how to protect your Colonial Life accounts and other assets with trusts, beneficiary designations, and estate planning documents.
