What to do when a Selene Finance account holder dies
Report the death to Selene Finance Customer Service
Selene Finance balances do not pass to anyone at death — they are settled. The executor reports the death to Selene Finance Customer Service, gets the date-of-death balance in writing, and resolves it through the estate's creditor process.
Claims can be filed by phone or by emailing documentation to CustomerService@SeleneFinance.com. Before reaching out, gather the account holder's full name, account numbers, and the death certificate.
Death claim process
The death claim process at Selene Finance works as follows:
Filing a claim
- a copy of any deeds related to the transfer
- any evidence of family relationship (marriage certificate, birth certificate, or other documents)
- any trust documents, if applicable
- Overnight payments go to Selene Finance LP, Lockbox Services 660369, 2975 Regent Blvd, Suite 100, Irving, TX 75063-3157
- The mailing address is Selene Finance, Attn: Loss Mitigation, P.O. Box 8619, Philadelphia, PA 19101-8619
- The form lists the death of a borrower, or of the primary or secondary wage earner in the household, as a hardship
- For that hardship it asks for an original death certificate, an obituary or newspaper article reporting the death, or a probated will
- Selene notifies the applicant when all information has been received and makes a decision within 30 days of that notification
Required Documents
- Deeds related to the transfer of the propertyA copy of any such deed.
- Evidence of family relationshipA marriage certificate, birth certificate, or other documents.
- Trust documents, if applicable
- Death certificate, obituary or probated will, for a Borrower Assistance Form based on a deathAn original death certificate, an obituary or newspaper article reporting the death, or a probated will.
Forms Selene Finance issues1
- Borrower Assistance Form
Available to download.1
What happens to each kind of account1
- Loan
Selene's FAQ lists, among the transfers that qualify for successor-in-interest status, an ownership interest in the property received as a result of the death of a co-borrower on the mortgage or the death of a relative who is a mortgagor on the property.2
After a loan is paid in full, Selene sends a notification letter within 3 business days after it receives the payoff funds and refunds any escrow balance within 20 business days of the payoff.2
Federal law on calling a home loan after a death
These exemptions apply to a loan secured by residential real property containing less than five dwelling units.12 U.S.C. § 1701j-3(d); 12 CFR 191.5(b), 141.14Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer by devise, descent, or operation of law on the death of a joint tenant or tenant by the entirety.12 U.S.C. § 1701j-3(d)(3); 12 CFR 191.5(b)(1)(iii)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer to a relative resulting from the death of a borrower.12 U.S.C. § 1701j-3(d)(5)Verified Oct 3, 2026View source
- A lender may not exercise a due-on-sale clause upon a transfer where the spouse or children of the borrower become an owner of the property.12 U.S.C. § 1701j-3(d)(6)Verified Oct 3, 2026View source
A federal regulation sets further conditions on these transfers.12 CFR 191.5(b)(1)(v)Verified Oct 3, 2026View source
What Selene Finance provides to the estate1
- Payoff statement
For a payoff quote, call (877) 735-3637 or send a written request to payoffquotes@selenefinance.com.2
What Selene Finance's agreement and guidance say1
- Who can get account information
Once Selene confirms successor-in-interest status, the successor in interest can be given access to information related to the loan.2
Not in Selene Finance's published guidance2
- A claim form
- How long a claim takes
Sources2
- 1.Borrower Assistance Form packet, Updated 8/9/2022
- 2.Selene FAQ
Selene Finance Customer Service can be reached by email at CustomerService@SeleneFinance.com and fax at 1-866-926-5496 for questions throughout the claims process.
Sources
Data sourced from Selene Finance primary sources (11 pages reviewed). How we research.
Selene Finance death claims support
Selene Finance Customer Service (successor-in-interest documentation)
Fax
Mailing address
Website
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