Estate planning at Selene Finance
How to protect 1 Selene Finance accounts — file claims through Selene Finance's Selene Finance Loan Resolution (Loss Mitigation / Borrower Assistance)
Selene Finance Customer Service
General correspondence: Selene Finance LP, P.O. Box 8619, Philadelphia, PA 19101-8619. Overnight: Selene Finance LP, ATTN: Customer Service Department, 1900 Frost Road, Suite 100, Bristol, PA 19007-1519. Payments: Selene Finance LP, ATTN: Cashiering Department, P.O. Box 660369, Dallas, TX 75266-0369. Notice of error / QWR: Selene Finance LP, ATTN: Customer Correspondence, P.O. Box 8279, Philadelphia, PA 19101-8279.
Selene Finance Loan Resolution (Loss Mitigation / Borrower Assistance)
Selene Finance LP, ATTN: Customer Service Research, P.O. Box 8279, Philadelphia, PA 19101-8279. Payoff quotes: payoffquotes@SeleneFinance.com or (877) 735-3637.
Selene Finance Customer Service (Successor in Interest / Deceased Borrower)
Selene Finance LP, P.O. Box 8619, Philadelphia, PA 19101-8619 (successor-in-interest documentation and general correspondence). Overnight: Selene Finance LP, ATTN: Customer Service Department, 1900 Frost Road, Suite 100, Bristol, PA 19007-1519.
When a borrower at Selene Finance dies, the loan does not simply disappear. The executor contacts Selene Finance to establish authority, learn the payoff amount, and choose how to handle the balance under the servicer's procedures and applicable law.
There are two sides to estate planning at Selene Finance: setting things up while you're alive, and the process survivors follow after a death.
Preparing your estate
Beneficiaries and trust funding
How to review 1 account types at Selene Finance.
View details →When someone dies
Death claim process
Contact Selene Finance's Selene Finance Loan Resolution (Loss Mitigation / Borrower Assistance) to file a claim. 8-step process, 5 required documents, and contact information for survivors.
View details →For questions about any of these procedures, contact Selene Finance's Selene Finance Loan Resolution (Loss Mitigation / Borrower Assistance) at (877) 735-3637. Email inquiries can be sent to LoanResolution@SeleneFinance.com.
Frequently asked questions
Often, yes. Under the federal Garn-St Germain Act, a relative who inherits the home and lives in it generally can keep the existing mortgage in place without the lender calling the loan due under a due-on-sale clause. After Selene confirms the heir as a successor in interest, the heir can keep making the payments, request a loan assumption where allowed, apply for a loss-mitigation option if the loan is behind, or refinance the balance in their own name. Payments must be kept current in the meantime, because the home secures the loan.
Request the exact payoff amount from Selene at (877) 735-3637 or payoffquotes@SeleneFinance.com before sending funds. Regular mortgage payments are mailed to Selene Finance LP, ATTN: Cashiering Department, P.O. Box 660369, Dallas, TX 75266-0369 (overnight: Lockbox Services 660369, 2975 Regent Blvd, Suite 100, Irving, TX 75063-3157), with the loan number on the check. Do not send payoff funds to the general correspondence or QWR addresses; confirm the correct payoff remittance instructions on the payoff quote itself.
Sources
Data sourced from Selene Finance primary sources (6 pages reviewed). How we research.
Selene Finance Customer Service
General correspondence: Selene Finance LP, P.O. Box 8619, Philadelphia, PA 19101-8619. Overnight: Selene Finance LP, ATTN: Customer Service Department, 1900 Frost Road, Suite 100, Bristol, PA 19007-1519. Payments: Selene Finance LP, ATTN: Cashiering Department, P.O. Box 660369, Dallas, TX 75266-0369. Notice of error / QWR: Selene Finance LP, ATTN: Customer Correspondence, P.O. Box 8279, Philadelphia, PA 19101-8279.
Selene Finance Loan Resolution (Loss Mitigation / Borrower Assistance)
Selene Finance LP, ATTN: Customer Service Research, P.O. Box 8279, Philadelphia, PA 19101-8279. Payoff quotes: payoffquotes@SeleneFinance.com or (877) 735-3637.
Selene Finance Customer Service (Successor in Interest / Deceased Borrower)
Selene Finance LP, P.O. Box 8619, Philadelphia, PA 19101-8619 (successor-in-interest documentation and general correspondence). Overnight: Selene Finance LP, ATTN: Customer Service Department, 1900 Frost Road, Suite 100, Bristol, PA 19007-1519.
Estate planning articles
Learn how to protect your Selene Finance accounts and other assets with trusts, beneficiary designations, and estate planning documents.
