What to do when a Regional Acceptance account holder dies
Report the death to Regional Acceptance at 1-866-644-7687
Regional Acceptance balances do not pass to anyone at death — they are settled. The executor reports the death to Regional Acceptance, gets the date-of-death balance in writing, and resolves it through the estate's creditor process.
Before contacting Regional Acceptance, have the account holder's full name, date of birth, and any available account numbers ready.
Death claim process
The death claim process at Regional Acceptance works as follows:
Filing a claim
- Representatives are also available at 877-722-7299 Monday through Thursday 8 a.m. to 12 a.m. ET, Friday 8 a.m. to 8 p.m. ET and Saturday 8 a.m. to 1 p.m. ET
- The 877-722-7299 line offers automated account information 24/7
- USPS: Regional Acceptance Corporation, PO Box 580306, Charlotte, NC 28258-0075
- Express (overnight): Regional Acceptance Corporation, Attn: 580306, 5130 Parkway Plaza Blvd., Charlotte, NC 28217
- General FAQ, USPS: Regional Acceptance Corporation, PO Box 580075, Charlotte, NC 28258-0075
- General FAQ, Express (overnight): Regional Acceptance Corporation, ATTN: Payoff Dept., 1424 East Fire Tower Road, Greenville, NC 27858
- Where the state provided a paper title, the notarized title with the lien released is mailed to the address indicated at the time of payoff or the primary address on file
- Where the state holds an electronic title, the lien is released electronically
- Where the state provides only a secured lien statement, Regional Acceptance sends a notarized lien release
- A paper title or lien release is taken to the state titling office (DMV) so the state records the released lien
- By fax at (866) 611-0993
- By email at RACtitles@regacc.com
- By mail to Regional Acceptance Corporation, Attn: Document Control, 1424 E Fire Tower Rd., Greenville, NC 27858
Required Documents
- The 10-digit Regional Acceptance account numberWritten on the check when a payment is mailed.
What happens to each kind of account1
Not in Regional Acceptance's published guidance4
- A procedure for reporting a death
- A department for deceased-customer accounts
- A claim form
- How long a claim takes
Sources2
- 1.Contact Us
- 2.FAQ
Sources
Data sourced from Regional Acceptance primary sources (8 pages reviewed). How we research.
Regional Acceptance death claims support
Regional Acceptance Customer Service
Phone
Representatives
Pay by phone — speak to an associate
Bankruptcy department
Insurance claims (including GAP claims)
Document Control fax
Automated assistance
Hours
Mailing address
Website
Death notifications go through general customer service.
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