What to do when an OKX account holder dies
Report the death to OKX Support Center
After an account holder at OKX dies, accounts with beneficiary designations or trust ownership transfer to the designated recipients without probate. Solely-owned accounts require the estate's representative to contact OKX Support Center with the proper legal authority documents.
The first step is contacting OKX with the account holder's full name, account numbers, and the death certificate in hand.
Death claim process
Follow these steps to file a death claim with OKX:
Filing a claim
Required Documents
- Proof of death, such as a death certificateIn English, certified and/or notarized as a true copy.
- Proof of relationship, such as a marriage or birth certificate
- Identity documents of the user
- Identity documents of the applicant
- Last will, if applicable
- Document from a competent authority showing your authority over the user's financesProof that the applicant has the authority to handle the user's financial affairs, such as a Letter of Administration.
- Letter instructing OKX what to do with the account and the balanceSigned by the person(s) with authority. A government-issued document instructing OKX may serve with or instead of the letter.
What happens to each kind of account1
What OKX's agreement and guidance say3
- What it does when notified
Once OKX is notified of the user's death and confirms the account, it begins the procedure to freeze the account, and one of its analysts works with the applicant throughout. OKX states that it may not freeze the account at the time it receives the inquiry.1
- How proceeds are paid
Upon approval, OKX states it will help transfer the funds and/or close the account as the instructions direct.1
- Dormant and unclaimed accounts
US Terms § 19.6 provides that assets in an inactive account may be reported and delivered to the applicable jurisdiction's designated custodian as unclaimed property.3
Not in OKX's published guidance2
- How long a claim takes
- Beneficiary designation
Sources
Data sourced from OKX primary sources (10 pages reviewed). How we research.
OKX death claims support
OKX Support Center
Website
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