Contact Midland National — 8-step process, 11 required documents, and midland national mails a claim packet in approximately five calendar days from initial notification, and its published processing goal is 10 calendar days from receipt of the last requirement — the same target on both the life and annuity side. a contestable claim (death within the first two years of the contract date, a reinstatement, an increase of coverage, or a change of class) breaks that schedule: a routine investigation is run on every contestable claim and the timeframe depends on the investigation. interest on the proceeds is "determined pursuant to state regulations and the terms of the policy" — midland national publishes no rate and states that applicable rates are subject to change without prior notice. a life waiver-of-premium claim or an accelerated benefit rider claim is processed in three to five calendar days after the last requirement.
Life Insurance Customer Service
Midland National - Life Insurance, One Sammons Plaza, Sioux Falls, SD 57193
Life Insurance Customer Service
Midland National - Life Insurance, One Sammons Plaza, Sioux Falls, SD 57193
Life Claims
Midland National Life Insurance Company, Life Division, P.O. Box 5973, Sioux Falls, SD 57117 (overnight: Life Division, One Sammons Plaza, Sioux Falls, SD 57193)
A death claim on a Midland National policy is filed through the Life Claims (1-800-733-2524). Because insurance proceeds pass directly to named beneficiaries, this process is separate from probate. The required documentation and timeline vary by policy type.
Midland National provides an online portal for initiating death claims, which can simplify the initial notification and document submission process. Claims can also be started by phone or by mailing the required documents.
To file a claim after an account holder's death, here is what Midland National requires:
The single most important fact about a Midland National death claim is that LIFE and ANNUITY claims are handled by two different departments that do not share a phone number, a fax number, or an address. Life Claims: 800-733-2524, fax 877-841-6706, email claims@sfgmembers.com, mail to Life Division, P.O. Box 5973, Sioux Falls, SD 57117 (overnight: One Sammons Plaza, Sioux Falls, SD 57193). Annuity Claims: 877-880-6367, fax 877-586-0249, mail to Annuity Division, P.O. Box 10385, Des Moines, IA 50306-0385 (overnight: 8300 Mills Civic Parkway, West Des Moines, IA 50266). Both are open Monday through Thursday 7:30 AM to 5:00 PM Central and Friday 7:30 AM to 12:30 PM Central. Note that 877-586-0244, the number on the public contact page, is general annuity SERVICE, not annuity claims. Beyond that split, four Midland National specifics matter to an executor. (1) The death-certificate rule is unusually forgiving: a COPY is accepted when the total of all claims is under $500,000 and the death occurred in the U.S., though the company reserves the right to demand an original, and originals sent in are never returned. Contestable claims (death within two years of the contract date, reinstatement, coverage increase, or class change) always require an original certified copy and trigger a routine investigation. (2) A LIFE death benefit payable to a trust of $250,000 or more requires a notarized Generation-Skipping Transfer Tax Release (form 12973) on top of the Certification of trust (form 7519) — an ILIT-funded policy of any real size will hit this. (3) An estate beneficiary must obtain its own EIN before Midland National will pay; the decedent and the estate are separate taxable entities. (4) The annuity claim is not just a cash-out: a surviving spouse who is the sole primary beneficiary can elect spousal continuance and become the owner of the contract, and a non-spouse can elect a non-qualified stretch or an inherited IRA instead of a lump sum. On an annuity, a new beneficiary designation with no per stirpes / per capita election defaults to PER CAPITA. Two smaller mechanics: Midland National will reject a form corrected with whiteout (initial and date the change instead), and a life death benefit payable to a minor with no legal guardianship is held AT INTEREST until the minor reaches the age of majority. Funeral homes can be paid directly by assignment — the funeral home supplies its own assignment form, every beneficiary signs it, an itemized funeral bill is attached, and Midland National cuts a separate check to the funeral home.
Midland National asks for a letter of instruction alongside its claim form. We prepare a transmittal cover letter and the enclosure checklist Midland National requires.
Build your letter of instructionExpected timelines at Midland National: Midland National mails a claim packet in approximately five calendar days from initial notification, and its published processing goal is 10 calendar days from receipt of the LAST requirement — the same target on both the life and annuity side. A contestable claim (death within the first two years of the contract date, a reinstatement, an increase of coverage, or a change of class) breaks that schedule: a routine investigation is run on every contestable claim and the timeframe depends on the investigation. Interest on the proceeds is "determined pursuant to state regulations and the terms of the Policy" — Midland National publishes no rate and states that applicable rates are subject to change without prior notice. A life waiver-of-premium claim or an accelerated benefit rider claim is processed in three to five calendar days after the last requirement. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Documentation required by Midland National includes Completed claimant statement — life: claim kit 13945-2 with statement 3864-1; annuity: 14497Y. Each beneficiary completes a separate statement, Death certificate showing cause AND manner of death. A copy is acceptable if all claims total less than $500,000 and the death occurred in the U.S.; an original is required on a contestable claim and Midland National reserves the right to require one on any claim. Originals are not returned, and Certification of trust agreement — form 7519 (life) or 19306Y (annuity); form 26742Y for an annuity payable to a charitable trust, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.
Usually not, which is unusual for a life carrier. The claim kits for both divisions say the same thing: "A copy of the death certificate is acceptable if the total amount of all claims is less than $500,000 and death occurred within the United States. The company reserves the right to require an original death certificate." Two conditions attach. The certificate must show both the CAUSE and the MANNER of death — a certificate that omits either is sent back — and if there are multiple beneficiaries on one contract, only one of them needs to supply it. There is one hard exception: a CONTESTABLE claim, meaning death within two years of the contract date, a reinstatement, an increase of coverage, or a change of class, requires an ORIGINAL certified death certificate and triggers a routine investigation on every claim, along with claimant statement Part II (3864-2C), a HIPAA authorization (10094C), and a statement from the writing agent. One warning that applies either way: original death certificates submitted to Midland National are NOT returned, so order extra certified copies before you mail one.
Completely different, down to the address on the envelope. Life claims go to the Life Division: phone 800-733-2524, fax 877-841-6706, email claims@sfgmembers.com, mail to P.O. Box 5973, Sioux Falls, SD 57117. Annuity claims go to the Annuity Division: phone 877-880-6367, fax 877-586-0249, mail to P.O. Box 10385, Des Moines, IA 50306-0385. (877-586-0244, the number on the public contact page, is general annuity service, not annuity claims.) The forms differ too — life uses claimant statement 13945-2 with 3864-1; annuity uses claimant statement 14497Y with the Financial information guide for beneficiaries 9339Y. The substance differs most of all. A life death benefit is paid out. An annuity can be CONTINUED: settlement Option A on form 14497Y is spousal continuance, available only to the deceased owner's spouse who is the sole primary beneficiary, and it makes the spouse the new owner of the contract with all its benefits intact. A non-spouse beneficiary can elect a lump sum, an annuity payment plan, a non-qualified stretch over life expectancy on a non-qualified contract, or an inherited IRA. Sending an annuity claim to the life address, or assuming the only option is a check, are the two most common mistakes here.
The claimant statement, the death certificate, and a Certification of trust agreement — form 7519 for a life policy, form 19306Y for an annuity, form 26742Y if an annuity is payable to a charitable trust. The certification establishes the trust's existence, identifies the trustee, and proves the trustee's authority to receive the proceeds without handing Midland National the entire trust instrument. Then there is the requirement that catches ILIT trustees off guard: on a LIFE policy, when the proceeds payable to the trust equal or exceed $250,000, Midland National also requires a NOTARIZED Generation-Skipping Transfer Tax Release, form 12973. Because most policies actually held in an irrevocable life insurance trust are well above that line, plan on the notarized GST release being part of the claim from the start rather than discovering it three weeks in. The annuity claim form adds a trustee indemnification: the trustee signing it releases and holds Midland National harmless from claims arising out of the sale or administration of the contract to the trust, certifies that the product is suitable for the trust's purposes, and accepts that any consequence of an error in interpreting the trust is borne by the trustee.
Ownership changes at Midland National are a paper transaction on the Non-financial change request, form 19513R, section 4. Both the current owner AND the new owner — the trustee — must sign, and a copy of the Certification of trust agreement must accompany it when the new owner is a trust. Midland National runs Patriot Act verification on the proposed owner, so a legible copy of a driver's license, passport, or other identifying document is required for each new owner, and the form states that any ownership change is subject to its underwriting rules in force at the time of the change. Two state-specific signatures show up on the same page: if the current owner lives in a community property state (Alaska, Arizona, California, Idaho, Louisiana, Nevada, New Mexico, Texas, Washington, or Wisconsin), Midland National recommends the spouse sign to document consent, and states that without that signature it may presume no community property interest exists and has no duty to inquire further; if the current owner lives in Massachusetts, a disinterested witness — anyone other than a designated beneficiary, and not the agent — must sign. The federal timing rule is the one that decides whether the transfer works: transferring an EXISTING policy starts the three-year lookback of IRC § 2035, so if the insured dies within three years of the transfer the death benefit is pulled back into the taxable estate. Having the trustee apply for and buy the policy inside the ILIT from the start avoids that clock entirely. Midland National does not draft ILITs. Consult a licensed attorney before transferring policy ownership.
When no beneficiary is named, or no named beneficiary survives the insured, the life claim kit says the proceeds are payable to the estate of the insured or policyowner under the policy provisions — which puts the money through probate. To collect, the executor or administrator completes the claimant statement, supplies a court certificate of appointment, and obtains a SEPARATE tax identification number for the estate: Midland National treats the decedent and the estate as different taxable entities, so it will not pay the estate until the estate has its own EIN. If the beneficiary is a minor or an incompetent person, the court-appointed guardian of that person's estate must complete the claimant statement and supply a court certificate of appointment. And if no legal guardianship is established, Midland National states that on a life policy it will HOLD the proceeds at interest until the minor reaches the age of majority — the money is not released to a parent on request. Naming a trust, rather than a minor or the estate, is what avoids both outcomes. One more path an executor should know about: funeral homes can be paid directly by assignment, using the funeral home's own assignment form signed by every beneficiary plus an itemized funeral bill, and Midland National mails a separate check to the funeral home.
Midland National's Life Claims can be reached by phone at 1-800-733-2524, email at claims@sfgmembers.com, and fax at 1-877-841-6706 for questions throughout the claims process.
Multiple Midland National policies may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Life Claims to confirm what applies.
Data sourced from Midland National primary sources (16 pages reviewed). How we research.
Life Insurance Customer Service
Midland National - Life Insurance, One Sammons Plaza, Sioux Falls, SD 57193
Life Insurance Customer Service
Midland National - Life Insurance, One Sammons Plaza, Sioux Falls, SD 57193
Life Claims
Midland National Life Insurance Company, Life Division, P.O. Box 5973, Sioux Falls, SD 57117 (overnight: Life Division, One Sammons Plaza, Sioux Falls, SD 57193)
Learn how to protect your Midland National accounts and other assets with trusts, beneficiary designations, and estate planning documents.
Learn how to protect your Midland National accounts and other assets with trusts, beneficiary designations, and estate planning documents.
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