What to do when a Marcus account holder dies
Contact Marcus's Customer Support — 6-step process, 4 required documents, and pod accounts typically processed within 2-4 weeks after receiving complete documentation
Phone1-855-730-7283
Toll-Free1-855-730-7283
Mailing Address
Goldman Sachs Bank USA, 11850 South Election Road, Draper, UT 84020
International
Customer Support
Phone1-855-730-7283
Mailing Address
Goldman Sachs Bank USA, 11850 South Election Road, Draper, UT 84020. Correspondence: Goldman Sachs Bank USA, P.O. Box 70379, Philadelphia, PA 19176-0379
WebsiteLearn more→
Customer Support (no dedicated bereavement department)
Phone1-855-730-7283
Mailing Address
Goldman Sachs Bank USA, 11850 South Election Road, Draper, UT 84020
Verified May 2026
What happens to Marcus accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Marcus's Customer Support (1-855-730-7283) to claim the funds.
Begin by calling Marcus at 1-855-730-7283. You will need the deceased's full name, account numbers, and a certified death certificate to get the process started.
Death claim process
The death claim process at Marcus works as follows:
Filing a claim
1
Contact Marcus customer service at 1-855-730-7283
2
Inform them of the account holder's passing and provide the deceased's full name, date of birth, and date of death
3
Marcus will provide instructions on required documentation
4
Gather documentation based on account type:
- For POD accounts: named beneficiary provides government-issued ID and Social Security Number
- For non-POD individual accounts: executor provides Letters Testamentary or Letters of Administration
- For joint accounts: surviving account holder retains full access
5
Mail required documentation to Goldman Sachs Bank USA, 11850 South Election Road, Draper, UT 84020
6
Marcus reviews documentation and processes disbursement:
- POD account funds are distributed equally to surviving named beneficiaries
Required Documents
- Certified death certificate
- Government-issued photo ID for claimant
- Social Security Number for claimant
- Letters Testamentary or Letters of Administration (if no POD designation)
Marcus does not have a dedicated estate or bereavement department for US customers. All death claims are handled through general customer support at 1-855-730-7283. No online death notification portal is available; claims must be initiated by phone and documentation submitted by mail.
Expected timelines at Marcus: POD accounts typically processed within 2-4 weeks after receiving complete documentation. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Marcus requires Certified death certificate, Government-issued photo ID for claimant, Social Security Number for claimant, and Letters Testamentary or Letters of Administration (if no POD designation) to process a death claim. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Contact Marcus customer service at 1-855-730-7283. You will need to provide a certified death certificate and your government-issued photo ID. For POD accounts, funds are distributed equally to surviving named beneficiaries. For non-POD accounts, the executor must provide Letters Testamentary or Letters of Administration. Mail documentation to Goldman Sachs Bank USA, 11850 South Election Road, Draper, UT 84020.
If a POD beneficiary predeceases you, Marcus distributes the account funds equally among the surviving named beneficiaries. Marcus does not support contingent beneficiaries, so if all named beneficiaries predecease you, the account becomes part of your estate and passes through probate. To avoid this, keep your beneficiary designations current by logging in at marcus.com and updating them through the account dashboard or by calling 1-855-730-7283.
Marcus's Customer Support (no dedicated bereavement department) can be reached by phone at 1-855-730-7283 for questions throughout the claims process.
When the deceased had multiple Marcus accounts, some may need separate claims while others can be handled together. The Customer Support can clarify what's needed for each account type.
Phone1-855-730-7283
Toll-Free1-855-730-7283
Mailing Address
Goldman Sachs Bank USA, 11850 South Election Road, Draper, UT 84020
International
Customer Support
Phone1-855-730-7283
Mailing Address
Goldman Sachs Bank USA, 11850 South Election Road, Draper, UT 84020. Correspondence: Goldman Sachs Bank USA, P.O. Box 70379, Philadelphia, PA 19176-0379
WebsiteLearn more→
Customer Support (no dedicated bereavement department)
Phone1-855-730-7283
Mailing Address
Goldman Sachs Bank USA, 11850 South Election Road, Draper, UT 84020
Verified May 2026
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