Estate planning at Marcus
How to protect 4 Marcus accounts — manage beneficiaries online, and file claims through Marcus's Deceased Depositor Support (no dedicated estate team; handled by general support)
Marcus Customer Support
General correspondence: Goldman Sachs Bank USA, PO Box 70379, Philadelphia, PA 19176-0379
Deceased Depositor Support (no dedicated estate team; handled by general support)
Goldman Sachs Bank USA, Attn: Official Document Review, 11850 S. Election Rd., Building 9, Draper, UT 84020
Official Document Review (deceased depositor documents)
Goldman Sachs Bank USA, Attn: Official Document Review, 11850 S. Election Rd., Building 9, Draper, UT 84020
How your Marcus accounts transfer at death depends on how each one is titled and whether a beneficiary is on file. Getting these details right keeps assets out of probate and ensures they reach the intended recipients.
Managing beneficiaries at Marcus is straightforward—changes can be made online and by phone, typically taking 10-15 minutes. Trust funding options vary by account type—check with Marcus for specifics.
Marcus has documented procedures for both preparing accounts during your lifetime and handling claims when an account holder passes away.
Preparing your estate
Beneficiaries and trust funding
How to manage beneficiaries online, and review 4 account types at Marcus.
View details →When someone dies
Death claim process
Contact Marcus's Deceased Depositor Support (no dedicated estate team; handled by general support) to file a claim. 5-step process, 6 required documents, and contact information for survivors.
View details →Reach Marcus's Deceased Depositor Support (no dedicated estate team; handled by general support) at 1-855-730-7283 for help with any of these procedures.
Frequently asked questions
No. The Marcus Deposit Account Agreement states that Marcus offers accounts only to natural persons, and that accounts may not be opened in the name of a trust or other legal entity, or by a fiduciary such as an executor, conservator, guardian, or trustee. The Marcus FAQs confirm it does not offer trust or custodial accounts at all. A trust cannot even be named as a POD beneficiary — only natural persons who are U.S. citizens or legal permanent residents — and Marcus reserves the right to remove a POD designation that does not meet its requirements. The restriction extends to external accounts, which may not be trust accounts when you link them to Marcus. There is no exception form. If a funded trust is the goal, hold that cash at an institution that permits trust-titled deposit accounts and use Marcus only with individual POD beneficiaries. One nuance for settlement: although a fiduciary cannot open or maintain a Marcus account, Marcus says it may allow an appointed fiduciary to ACCESS an existing account, subject to that fiduciary's verified rights.
Sources
Data sourced from Marcus primary sources (15 pages reviewed). How we research.
Marcus Customer Support
General correspondence: Goldman Sachs Bank USA, PO Box 70379, Philadelphia, PA 19176-0379
Deceased Depositor Support (no dedicated estate team; handled by general support)
Goldman Sachs Bank USA, Attn: Official Document Review, 11850 S. Election Rd., Building 9, Draper, UT 84020
Official Document Review (deceased depositor documents)
Goldman Sachs Bank USA, Attn: Official Document Review, 11850 S. Election Rd., Building 9, Draper, UT 84020
Estate planning articles
Learn how to protect your Marcus accounts and other assets with trusts, beneficiary designations, and estate planning documents.





