What to do when a Global Atlantic account holder dies

Contact Global Atlantic's Preneed & Final Expense Customer Service — 8-step process, 9 required documents, and 30-60 days from receipt of all required documentation in good order. preneed claims may be processed more quickly when coordinated through the funeral home. state laws may require payment within a specific timeframe once all documentation is received.

Global Atlantic

Subsidiary of KKR & Co. Inc.

globalatlantic.com
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Customer Service

Annuity Service Center
Preneed & Final Expense
Financial Professionals (833-ASK-GA4U)
Commonwealth Annuity accounts

Preneed & Final Expense Customer Service

Fax1-800-320-3291
Mailing Address

Forethought Life Insurance Company, PO Box 151, Batesville, IN 47006

Life Insurance Claims (Accordia Life and Annuity Company / First Allmerica Financial Life Insurance Company)

Fax1-800-255-0835
Mailing Address

Accordia Life and Annuity Company, P.O. Box 637, Jacksonville, IL 62651-0637 (life claims -- same P.O. Box for First Allmerica). Annuity death claims: Forethought Life Insurance Company, P.O. Box 758507, Topeka, KS 66675-8507. Preneed claims: Forethought Life Insurance Company, P.O. Box 216, Batesville, IN 47006.

Annuity Death Benefit Claims (Annuity Service Center)
Commonwealth Annuity Claims (contracts starting 408, 409, 509)
Preneed Claims
Preneed & Final Expense Customer Service
First Allmerica Claims Fax
Preneed Claims Fax
Preneed Direct Deposit Fax (Automatic Claim Deposit form)
Verified Jul 2026

When an insured person dies, the beneficiary or executor should contact Global Atlantic's Life Insurance Claims (Accordia Life and Annuity Company / First Allmerica Financial Life Insurance Company) at 1-877-462-8992 to start the claims process. Insurance proceeds are paid directly to the named beneficiary and do not go through probate. How quickly the claim is processed depends on the policy type, documentation, and cause of death.

Death claims at Global Atlantic can be started through an online portal, which streamlines the initial notification and document upload. Phone and mail options are also available.

Death claim process

To file a claim after an account holder's death, here is what Global Atlantic requires:

Filing a claim

1
Locate the policy or annuity contract and note the issuing company (Forethought Life, Accordia Life, Commonwealth Annuity, or First Allmerica) and the policy/contract number -- the claim routes on that, not on the Global Atlantic brand
2
Obtain certified copies of the death certificate. The life claim form requires an ORIGINAL CERTIFIED death certificate showing cause and manner of death -- a photocopy will not clear the claim
3
Get the right claim form for the issuing company:
  • Accordia Life and Annuity Company: Life Insurance Claim Form - Statement of Beneficiary, form 17003 (12-17) -- https://www.globalatlantic.com/sites/globalatlantic/files/PDFs/Forms/216779.pdf
  • First Allmerica Financial Life Insurance Company: Life Insurance Claim Form - Statement of Beneficiary, form 17003 (FANY) (10-17) -- https://www.globalatlantic.com/sites/globalatlantic/files/PDFs/Forms/230414.pdf
  • Annuity death benefit: call the Annuity Service Center at 866-645-2449 -- the annuity claim packet is issued on request, not published
  • Preneed (funeral-funding) life: Beneficiary Claim Form (A8011-02), normally initiated by the funeral home
4
Complete the claim form, noting that it turns on the CAPACITY in which you are claiming (Section 3):
  • Beneficiary (individual): complete one form for each beneficiary
  • Trustee: skip to Section 5 (Trust Verification) and also complete Section 6 (Distribution of Funds)
  • Executor, administrator, or personal representative: include the court certificate of appointment, and complete the form with the ESTATE's information rather than your own -- the claim is payable to the estate
  • Charity or corporation: complete Section 6 (Distribution of Funds)
  • On behalf of a minor child, as attorney-in-fact, custodian, or guardian: include documentation of your authority
  • Foreign beneficiary: include IRS Form W-8BEN (natural person) or W-8-IMY (entity); up to 30% of gain/interest is withheld absent a treaty rate and a US TIN
5
If a TRUST is the beneficiary, complete the Trust Verification (Section 5) -- the trustees certify under penalty of perjury:
  • Full name of the trust, trust address and phone, and the original (and any amended) trust dates
  • The state law that governs the trust and the state(s) taxes are to be reported in
  • Whether each named trustee may act solely and independently, or only together with co-trustees (if jointly, ALL trustees must sign the form)
  • The trust's TIN used for tax reporting -- the trust's number, not the trustee's
  • That the trustee(s) have authority, under the trust agreement or state law, to accept the death proceeds and release the company
  • Note the form's explicit warning: a POA or guardian for the OWNER is not authorized to act on behalf of a trustee
  • If you are a trustee with questions about values or distribution options, the form asks that you complete and return Sections 1, 2, 3, 5 and 12 BEFORE calling -- that is what lets the company verify you over the phone
6
Complete Section 6, Distribution of Funds, if the beneficiary is a trust or entity:
  • You must list every individual or entity that will receive 25% or more of any payment distributed out of the trust or entity from this policy (name, DOB, SSN/TIN, address, phone, relationship, percentage) -- this is required, not optional
  • You must notify the company of any later changes to who receives those payments
7
Elect a settlement option (Section 7):
  • Lump sum settlement, or
  • Settlement option -- a supplementary contract is issued, minimum 5-year duration, with monthly/quarterly/semi-annual/annual frequency and a life or certain-period option. If you elect this, you must name your OWN primary beneficiaries in Section 8 (per stirpes available)
8
Sign and submit the completed claim to the issuing company's claims address:
  • Accordia Life: mail or fax to P.O. Box 637, Jacksonville, IL 62651-0637; fax 800-255-0835
  • First Allmerica: mail or fax to P.O. Box 637, Jacksonville, IL 62651-0637; fax 866-543-4026
  • Questions on either: Customer Contact Center, 877-462-8992
  • Annuity death benefit claims: Annuity Service Center, 866-645-2449
  • Preneed claims: U.S. Mail to Forethought Life Insurance Company, P.O. Box 216, Batesville, IN 47006 (express carrier: One Forethought Center, Batesville, IN 47006); fax 888-425-2463; email insuranceclaims@gafg.com; questions 800-959-6886

Required Documents

  • Completed Life Insurance Claim Form - Statement of Beneficiary: form 17003 (12-17) for Accordia Life (published as 216779.pdf), or form 17003 (FANY) (10-17) for First Allmerica (published as 230414.pdf)
  • ORIGINAL CERTIFIED death certificate showing cause and manner of death -- the form states this is required and asks you to confirm it is attached
  • Government-issued photo ID for the beneficiary
  • Policy or contract number, plus the decedent's name, date of birth, date of death, and Social Security number
  • If a TRUST is the beneficiary: the completed Trust Verification section (trust name, address, phone, trust and amendment dates, governing state law, trustee names and authority, trust TIN), signed by every trustee who must act jointly
  • If a trust or entity is the beneficiary: the Distribution of Funds section listing every person or entity receiving 25% or more of the distributed proceeds
  • If the ESTATE is the beneficiary: the court certificate of appointment (Letters Testamentary or Letters of Administration), with the form completed in the estate's name -- the claim is payable to the estate
  • Foreign beneficiary: IRS Form W-8BEN (individual) or W-8-IMY (entity), plus a corporate resolution or bylaws for an entity signer
  • Original policy document (if available)

Claims Contact

What to know at this institution

CLAIMS DO NOT GO TO THE JERSEY CITY ADDRESS -- that is Global Atlantic's new-business/distributor address. Life insurance claims (Accordia Life and First Allmerica) go to P.O. Box 637, Jacksonville, IL 62651-0637, with different fax numbers per issuing company: 800-255-0835 for Accordia, 866-543-4026 for First Allmerica. Questions on either: 877-462-8992. Annuity death benefit claims run through the Annuity Service Center at 866-645-2449 (Forethought Life, Topeka, KS); there is no public annuity death-claim PDF, so the packet is issued on request -- this is the main routing difference between a Global Atlantic LIFE claim (downloadable form, mail to Jacksonville, IL) and a Global Atlantic ANNUITY claim (call first). Commonwealth Annuity contracts (prefixes 408, 409, 509): 800-457-8803. Preneed claims are normally filed by the funeral home on the Beneficiary Claim Form (A8011-02) and go to Forethought Life Insurance Company, P.O. Box 216, Batesville, IN 47006 (express: One Forethought Center, Batesville, IN 47006); claims fax 888-425-2463; email insuranceclaims@gafg.com; claims questions 800-959-6886. Preneed claim payments can be received via direct deposit by faxing the completed Automatic Claim Deposit form and a voided check to 800-320-3291. The life claim form carries state-specific fraud notices (New York claimants get the additional NY notice in Section 12 warning of a civil penalty up to $5,000 plus the stated value of the claim), and a Pennsylvania resident spouse with divorce proceedings pending must claim under a dedicated capacity checkbox rather than as spouse.

Download instructions for the whole estate

Prepare your letter of instruction to Global Atlantic

Global Atlantic provides its own letter-of-instruction form. Answer a few questions and we complete that official form for you to print and sign.

Build your letter of instruction

How long the process takes at Global Atlantic: 30-60 days from receipt of all required documentation in good order. Preneed claims may be processed more quickly when coordinated through the funeral home. State laws may require payment within a specific timeframe once all documentation is received. The most common reason for delays is missing or incomplete documentation, so submitting everything upfront is the best way to keep things moving.

Documentation required by Global Atlantic includes Completed Life Insurance Claim Form - Statement of Beneficiary: form 17003 (12-17) for Accordia Life (published as 216779.pdf), or form 17003 (FANY) (10-17) for First Allmerica (published as 230414.pdf), ORIGINAL CERTIFIED death certificate showing cause and manner of death -- the form states this is required and asks you to confirm it is attached, and Government-issued photo ID for the beneficiary, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.


Frequently asked questions

Yes. Global Atlantic acquired several legacy life and annuity blocks: Forethought Financial Group (2014), the Aviva USA individual life block now administered through Accordia Life and Annuity Company (2013), and Commonwealth Annuity and Life Insurance Company (acquired from The Goldman Sachs Group, 2013). First Allmerica Financial Life Insurance Company contracts are also serviced under the Global Atlantic family, and Global Atlantic itself has been wholly owned by KKR since January 2, 2024. What matters for settling an estate is that the paperwork routes by ISSUING COMPANY, not by the Global Atlantic brand: life insurance (the Accordia block) is administered out of Nashville, TN for beneficiary and ownership changes and Jacksonville, IL for claims, while annuities (Forethought Life) are administered out of Topeka, KS. Phone routing: life insurance 877-462-8992; annuities 866-645-2449; Commonwealth Annuity contracts starting with 408, 409, or 509 at 800-457-8803; preneed 800-331-8853. Check the issuing company name on the contract before you mail anything.

Yes. Even though Global Atlantic suspended new IUL sales in July 2023, existing policyholders can still transfer ownership to an ILIT. The trustee of the ILIT must be the actual owner shown on the contract -- naming the trust only as beneficiary is not enough to remove the death benefit from your taxable estate. Use the Ownership Change Request for Life Policies (Form 15028), and back it with the Trust Verification form (Form 16541), which certifies the trust name, trustees, and trust and amendment dates. Form 15028 mails to Accordia Life and Annuity Company, PO Box 305027, Nashville, TN 37230-5027 (fax 800-351-0603); Form 16541 goes to a different box -- P.O. Box 305030, Nashville, TN 37230-5030 (fax 800-262-6976). Questions: 877-462-8992. Note the form's own warning that an ownership change may be a taxable event to the current owner. And if an existing policy is transferred to an ILIT, a three-year lookback applies under IRC 2035 -- if the insured dies within three years of the transfer, the death benefit is pulled back into the taxable estate. Global Atlantic does not establish ILITs; work with an estate attorney.

It depends on which company issued the contract. LIFE INSURANCE: download the Life Insurance Claim Form - Statement of Beneficiary (form 17003 for Accordia Life, or form 17003(FANY) for First Allmerica) and mail or fax it to P.O. Box 637, Jacksonville, IL 62651-0637 -- fax 800-255-0835 for Accordia, 866-543-4026 for First Allmerica. Questions: the Customer Contact Center at 877-462-8992. ANNUITIES: there is no published annuity death-claim PDF, so call the Annuity Service Center at 866-645-2449 to have the packet issued; Commonwealth Annuity contracts (prefixes 408/409/509) go to 800-457-8803. PRENEED: the funeral home normally files it, or mail to Forethought Life Insurance Company, P.O. Box 216, Batesville, IN 47006, fax 888-425-2463, questions 800-959-6886. Do NOT mail claims to the Jersey City, NJ address that appears in Global Atlantic material -- that is the new-business and distributor address, not a claims address. The life claim form requires an ORIGINAL CERTIFIED death certificate showing cause and manner of death, plus the policy number and the decedent's date of birth, date of death, and SSN.

The Life Insurance Claim Form - Statement of Beneficiary has a Trust Verification section that the trustees sign under penalty of perjury. It asks for the full trust name, the trust's address and phone, the original and any amended trust dates, the state law governing the trust, the state(s) in which taxes will be reported, every trustee's name, whether each trustee may act solely and independently or only together with co-trustees (if jointly, EVERY trustee must sign), and the TIN used for tax reporting -- which must be the trust's number, not the trustee's. The trustees also certify that they have authority, under the trust agreement or state law, to accept the death proceeds and release the company. Two traps worth knowing: a power of attorney or guardian for the policy OWNER is expressly not authorized to act on behalf of a trustee, and the Distribution of Funds section requires you to name every individual or entity who will receive 25% or more of what the trust distributes from the policy. The form also tells trustees who have questions about values or payout options to complete and return the trust sections BEFORE calling, since that is what allows the company to verify the trustee over the phone.

Global Atlantic's Life Insurance Claims (Accordia Life and Annuity Company / First Allmerica Financial Life Insurance Company) can be reached by phone at 1-877-462-8992 and fax at 1-800-255-0835 for questions throughout the claims process.

When the deceased had multiple Global Atlantic policies, some may need separate claims while others can be handled together. The Life Insurance Claims (Accordia Life and Annuity Company / First Allmerica Financial Life Insurance Company) can clarify what's needed for each account type.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Global Atlantic primary sources (28 pages reviewed). How we research.

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