What to do when a Deserve account holder dies
Report the death to Deserve's Card Services at 1-833-640-9158
Deserve is no longer operatingNo longer operating, effective August 2025
Deserve no longer has a consumer card business. Intuit acquired "key technology and ... talented team members from Deserve" in a transaction that closed April 18, 2025, but Intuit is not a consumer successor — it did not take over Deserve's card accounts, and no Intuit-branded Deserve card exists. Separately the Deserve-branded and co-branded card programs (Deserve EDU / Pro / Classic, plus BlockFi, AMC, and KrowdFit) were discontinued: accounts were closed and purchasing disabled, while the obligation to pay any remaining balance continued. Servicing of the legacy balances passed to Card Services (https://thecardservices.com/, 1-833-640-9158), with account login hosted on CoreCard and the payment address payable to AIF P 3 345 Deserve JV LP — a servicing arrangement, not a brand successor, so no successorId is set. The deserve.com consumer site is a "Launching Soon" placeholder and its support and card-servicing subdomains do not resolve. The 2025-08 effectiveDate is the month secondary sources place the account-closure notices; no primary source states an exact date, and the closure itself is confirmed by the servicer's own notice.
Deserve balances do not pass to anyone at death — they are settled. The executor reports the death to the Card Services (1-833-640-9158), gets the date-of-death balance in writing, and resolves it through the estate's creditor process.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting Deserve.
Death claim process
Follow these steps to file a death claim with Deserve:
Filing a claim
- Card Services' notice reads: "As part of this process, Card Services will be the servicer for your account going forward pursuant to the agreements currently in force."
- The old deserve.com support and card-servicing addresses are offline
- Give the account number and the date of death
- Ask Card Services to note the death, confirm the balance as of the date of death, stop further interest or fees if it will, and say where to send the death certificate and proof of estate authority
What happens to each kind of account1
- Credit card
The discontinued Deserve, BlockFi, AMC and KrowdFit card accounts are closed to purchases. What remains is the balance, which Card Services services under the agreements in force.1
Accounts handled elsewhere1
- Celtic Bank
Issued the Deserve, BlockFi, AMC and KrowdFit cards. It tells cardholders to call the number on the back of the card.2
What Deserve provides to the estate1
- Statement copies
Statements, the balance and the account number can be read in the CoreCard servicing portal: Deserve, KrowdFit or AMC accounts or BlockFi accounts.3, 4
Not in Deserve's published guidance9
- A procedure for reporting a death
- A claim form
- A department for deceased-customer accounts
- A mailing address for claim documents
- A fax number for claim documents
- An email address for claim documents
- How long a claim takes
- A list of required documents
- Debt-cancellation or payment-protection add-on
Deserve's Card Services can be reached by phone at 1-833-640-9158 for questions throughout the claims process.
Sources
Data sourced from Deserve primary sources (6 pages reviewed). How we research.
Deserve death claims support
Card Services
Phone
Hours
Mailing address
Website
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