
What to do when a Current account holder dies
Report the death to Current's Member Services at 1-888-851-1172
What happens to Current accounts after the account holder dies depends on how each account was titled. Beneficiary-designated and trust-owned accounts transfer directly. Accounts in the deceased's name alone go through the estate, and the executor or administrator works with Current's Member Services (1-888-851-1172) to claim the funds.
Before contacting Current, have the account holder's full name, date of birth, and any available account numbers ready.
Death claim process
Here is the step-by-step death claim process at Current:
Filing a claim
- Call 888-851-1172, Monday through Friday, 9 a.m. to 6 p.m. ET, the number in the Member Services block of both deposit agreements
- Email support@current.com. Current says: "For your security, we can’t communicate with an email address that isn’t listed on your account."
- In-app chat, under Support then Contact Us, is available 24/7 to someone who can sign in to the deceased member's app
- There are no branches. Current's About page: "We also have no physical branches"
- Pay any Build Card balance. Reserved Funds are meant to cover it, but AutoPay runs only twice a month
- Resolve any Paycheck Advance outstanding; its repayment is normally taken from the next payroll deposit
- Clear a negative balance. Current may close an account that has been negative for 61 calendar days or more
- Let pending card transactions settle, including preauthorization holds: up to ten days generally, and up to thirty-one days for car rentals and hotels
What happens to each kind of account2
- Account in one name
A Current account has no payable-on-death designation, no joint owner and no trust title, so the balance is part of the estate.1
A teen account belongs to the parent: the teen is only an Authorized User, whose authority "may be automatically terminated by the death of any owner of the CRB Account."1
- Crypto account
If the Current account is closed, Zero Hash is instructed "to sell any remaining cryptocurrency balance(s) in your Hosted Wallet(s) at the prevailing market price(s)" and the proceeds go to the Current account or as directed, less costs of the sale or closing.2
The coins are sold at market, not transferred in kind to an estate wallet. They sit at Zero Hash LLC, "not held at Current, Choice Financial Group, or Cross River Bank."2
Accounts handled elsewhere3
What Current's agreement and guidance say8
- Telling the institution
Cross River section I.7, "Death or Incapacitation": "Your representative, appointed party, or designee agrees to notify us promptly if you die or become legally incapacitated." The Choice agreement carries the same clause at section 5.3, 4
Current "will continue to accept deposits and process transaction instructions" until it is "(a) notified of your death or adjudication of incompetency, and (b) have a reasonable opportunity to act."3, 4
- Payments after the death
"Even if we have knowledge of your death, we may pay or process transactions on your CRB Account on or before the date of death for up to ten (10) days after that date unless ordered to stop payment by someone claiming interest in the CRB Account."3, 4
- Disputes between claimants
Both agreements say that if Current receives an adverse claim to the account and does not believe it is adequately protected if it ignores the claim, it "may place a hold on funds that are subject to the claim."3, 4
"The hold may be placed for any period of time we believe to be reasonably necessary to allow a legal proceeding to determine the merits of the claim to be instituted."3, 4
- Holds and legal process
Where Legal Process such as a garnishment or levy is on the account, Current "may refuse to permit (or may limit) withdrawals or transfers from your CRB Account until the Legal Process is satisfied or dismissed."3
- How proceeds are paid
When the account is closed, the unused balance can be returned "via check sent to the mailing address we have in our records." Current may require identification and address verification documentation before it issues the refund check.3
"Allow up to fourteen (14) days for the refund check to be processed, plus additional time for the check to be mailed to you."3
Current opens no estate accounts, and both agreements bar mobile deposit of "Checks payable to any person or entity other than you," so a check payable to the estate cannot be deposited into a personal Current account.3, 4
- Fees
A closure fee of up to $10.00 may be charged, and "Check processing fees may apply" to the refund check.3
- Dormant and unclaimed accounts
After twelve consecutive months with no financial transaction activity the account is inactive and "subject to a $5.00 inactivity fee, per month, for each subsequent month of continued inactivity."1
Longer dormancy sends the balance to the state of the last known address, with an escheatment fee of up to $20.00. "You will then need to apply to the state for return of your funds."1
- Accounts from a merged institution
Current is expanding its Cross River Bank partnership and reissuing account and routing numbers, teen accounts included, so older statements can show a different bank. Deposits sent to the old numbers still arrive, so an old direct deposit keeps funding the account until stopped at the source.1
"You can find your partner bank by checking the back of your card." In the app, the Cross River details are under the Home tab, then Details; the earlier numbers are under the question mark at the top right of the Account screen, then "Previous Account Information".1
Not in Current's published guidance6
- A procedure for reporting a death
- A department for deceased-customer accounts
- A claim form
- A list of required documents
- A mailing address for claim documents
- How long a claim takes
Sources4
- 1.Current Help Center
- 2.Crypto Platform Agreement
- 3.Cross River Bank account agreement, last updated July 29, 2026
- 4.Choice Financial Group account agreement, last updated June 22, 2026
Current's Member Services can be reached by phone at 1-888-851-1172 and email at support@current.com for questions throughout the claims process.
Sources
Data sourced from Current primary sources (15 pages reviewed). How we research.
Current death claims support
Member Services
Phone
Hours
Mailing address
Website
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