What to do when a Continental General account holder dies

Expected timelines at Continental General: Life insurance death claims are typically processed within 30 to 60 days from receipt of all required documentation. If the company does not receive the completed claim form within 15 days after notice of death is submitted, written proof of loss can be sent without waiting for the form. Delays may occur if documentation is incomplete or the policy is within the contestability period. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.

Documentation required by Continental General includes Completed Claimant's Statement (death claim form; request by calling 1-866-830-0607), Certified death certificate, and Original insurance policy or certificate if available, along with additional paperwork that varies by account type. All death certificates and court documents must be certified copies.

Continental General's Claims Department (Long-Term Care & Life) can be reached by phone at 1-866-830-0607 for questions throughout the claims process.

When the deceased had multiple Continental General policies, some may need separate claims while others can be handled together. The Claims Department (Long-Term Care & Life) can clarify what's needed for each account type.