
What to do when a Continental General account holder dies
Report the death to Continental General's Life & Annuity Claims at 1-866-830-0607
When an insured person dies, the beneficiary or executor should contact Continental General's Life & Annuity Claims at 1-866-830-0607 to start the claims process. Insurance proceeds are paid directly to the named beneficiary and do not go through probate. How quickly the claim is processed depends on the policy type, documentation, and cause of death.
The first step is contacting Continental General at 1-866-830-0607 with the account holder's full name, account numbers, and the death certificate in hand.
Death claim process
Follow these steps to file a death claim with Continental General:
Filing a claim
- Anthem Blue Cross Life and Health, Kanawha, Loyal, MassMutual Ascend (formerly Great American) and Unicare
- Columbian Life, Columbian Mutual Life, MEGA Life & Health, Mid-West National Life, Security Benefit Life and Venerable
- United Teacher Associates, United Companies Life and MetLife
- Life issued on or after 1/1/2025, and Columbian Life, Columbian Mutual Life, MEGA Life & Health, Mid-West National Life, Security Benefit Life and Venerable: 1-866-830-0607, Mon-Fri 8am-5pm CST
- Life issued before 1/1/2025, and United Teacher Associates, Great American Life and Loyal American Life (MassMutual Ascend): 1-888-863-5891, Mon-Fri 8am-5pm CST
- Continental General and United Teacher Associates annuities (MassMutual Ascend): 1-800-854-3649, Mon-Fri 7:30am-4pm CST
- Kanawha deferred annuities (National Guardian Life): 1-877-442-6965, Mon-Fri 7am-4pm CST
- Columbian Life, Columbian Mutual Life, MEGA Life & Health and Mid-West Life legacy line: 1-888-273-9883
- Security Benefit Life and Venerable legacy line: 1-866-837-4505
- Kanawha long-term care: 1-800-260-2162. Kanawha disability: 1-800-957-7121
- Kanawha and MetLife accident and health (HealthComp, formerly Gilsbar): 1-888-472-4352, Mon-Fri 7am-7pm CST
- Main life and long-term care block: Continental General Insurance Company, P.O. Box 203098, Austin, TX 78720-3098
- Life issued before 1/1/2025: P.O. Box 5416, Cincinnati, OH 45201
- Continental General and United Teacher Associates annuities: P.O. Box 5420, Cincinnati, OH 45201
- Kanawha deferred annuities: 123 Town Square Place, PMB 749, Jersey City, NJ 07310-0749
Required Documents
- Claim form from the claim packet for the policy's blockRequested by phone and signed by the beneficiary.
- Certified copy of the death certificate
- Original insurance policy or certificate, if the family has it
- Identification for the claiming beneficiary
- Trust documentation and trustee identification, if a trust is the named beneficiaryDocumentation showing the trustee's authority.
- Letters Testamentary or Letters of Administration, where no living beneficiary survives and the benefit is payable to the estate
Forms Continental General issues1
- Claim form (in the claim packet for the policy's block)
Completed by the beneficiary. Sent by the institution on request.1
What happens to each kind of account3
- Life insurance policy
Life insurance pays a death benefit to the named beneficiary outside probate, through a claim.1
- Annuity
A deferred annuity pays a death benefit to the named beneficiary outside probate. An annuity already in payout follows its elected settlement option rather than a beneficiary designation, so ask which applies.1
- Health, long-term care or disability policy
A long-term care policy pays for care during the insured's life and has no death benefit. There is nothing to claim at death; billing is stopped and any unreimbursed covered care delivered before the death is submitted.1
Disability and accident and health policies carry no death benefit. The estate pursues unpaid benefits for covered events that occurred before the death.1
Accounts handled elsewhere5
- MassMutual Ascend
Life issued before 1/1/2025, and United Teacher Associates, Great American Life and Loyal American Life1
Phone: 1-888-863-5891
Hours: Monday-Friday 8:00 AM-5:00 PM CT
Mailing address: P.O. Box 5416, Cincinnati, OH 45201
- MassMutual Ascend
Continental General and United Teacher Associates annuities1
Phone: 1-800-854-3649
Hours: Monday-Friday 7:30 AM-4:00 PM CT
Mailing address: P.O. Box 5420, Cincinnati, OH 45201
- National Guardian Life
Kanawha deferred annuities1
Phone: 1-877-442-6965
Hours: Monday-Friday 7:00 AM-4:00 PM CT
Mailing address: 123 Town Square Place, PMB 749, Jersey City, NJ 07310-0749
- HealthComp (formerly Gilsbar)
Phone: 1-800-957-7121
Hours: Monday-Friday 7:00 AM-7:00 PM CT
Mailing address: Claims: P.O. Box 2947, Covington, LA. Correspondence, EOBs, appeals and grievances: P.O. Box 998, Covington, LA 70434-0998
- HealthComp (formerly Gilsbar)
Kanawha and MetLife accident and health1, 2
Phone: 1-888-472-4352
Hours: Monday-Friday 7:00 AM-7:00 PM CT
Mailing address: Claims: P.O. Box 2947, Covington, LA. Correspondence, EOBs, appeals and grievances: P.O. Box 998, Covington, LA 70434-0998
What Continental General's agreement and guidance say1
- Accounts from a merged institution
Continental General services policies underwritten by well over a dozen other carriers. Its contact page organizes the directory by original underwriter and product line rather than by a single claims department.1
Not in Continental General's published guidance2
- A claim form to download
- How long a claim takes
Sources2
Continental General's Life & Annuity Claims can be reached by phone at 1-866-830-0607 for questions throughout the claims process.
Sources
Data sourced from Continental General primary sources (14 pages reviewed). How we research.
Continental General death claims support
Life & Annuity Claims (Policyholder Services)
Phone
Life before 1/1/2025, UTA, Great American, Loyal American
Continental General / UTA Annuity death benefits
Kanawha Deferred Annuity death benefits
Columbian Life, Columbian Mutual, MEGA, Mid-West Life
Security Benefit Life and Venerable Insurance and Annuity
Kanawha Long-Term Care
Kanawha Disability and Kanawha/MetLife A&H claims
Hours
Mailing address
Website
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