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What to do when a Continental General account holder dies

Report the death to Continental General's Life & Annuity Claims at 1-866-830-0607

When an insured person dies, the beneficiary or executor should contact Continental General's Life & Annuity Claims at 1-866-830-0607 to start the claims process. Insurance proceeds are paid directly to the named beneficiary and do not go through probate. How quickly the claim is processed depends on the policy type, documentation, and cause of death.

The first step is contacting Continental General at 1-866-830-0607 with the account holder's full name, account numbers, and the death certificate in hand.

Death claim process

Follow these steps to file a death claim with Continental General:

Filing a claim

1
Find the policy and identify the original underwriting carrier from the contract. That name, not the Continental General logo, decides which line you call. Continental General administers blocks written by:
  • Anthem Blue Cross Life and Health, Kanawha, Loyal, MassMutual Ascend (formerly Great American) and Unicare
  • Columbian Life, Columbian Mutual Life, MEGA Life & Health, Mid-West National Life, Security Benefit Life and Venerable
  • United Teacher Associates, United Companies Life and MetLife
2
Call that block's servicing line to report the death and request the claim packet. The full routing list is on the Contact Us page; the legacy-carrier lines are on the KICContactInfo page.
3
Continental General's only policyholder portal, the LTC Customer Portal, serves long-term care, which has no death benefit. A life beneficiary has no self-service route and starts with a phone call to the right block.
4
Complete the claim form from the packet, have the beneficiary sign it, and return it with the documents listed below.
5
Mail the packet to the return address it names for that block (Austin, Cincinnati, Covington or Jersey City), not to the corporate headquarters at 11001 Lakeline Boulevard, Suite 120, Austin, TX 78717.

Required Documents

  • Claim form from the claim packet for the policy's blockRequested by phone and signed by the beneficiary.
  • Certified copy of the death certificate
  • Original insurance policy or certificate, if the family has it
  • Identification for the claiming beneficiary
  • Trust documentation and trustee identification, if a trust is the named beneficiaryDocumentation showing the trustee's authority.
  • Letters Testamentary or Letters of Administration, where no living beneficiary survives and the benefit is payable to the estate

Forms Continental General issues1

Claim form (in the claim packet for the policy's block)

Completed by the beneficiary. Sent by the institution on request.1

What happens to each kind of account3

Life insurance policy

Life insurance pays a death benefit to the named beneficiary outside probate, through a claim.1

Annuity

A deferred annuity pays a death benefit to the named beneficiary outside probate. An annuity already in payout follows its elected settlement option rather than a beneficiary designation, so ask which applies.1

Health, long-term care or disability policy

A long-term care policy pays for care during the insured's life and has no death benefit. There is nothing to claim at death; billing is stopped and any unreimbursed covered care delivered before the death is submitted.1

Disability and accident and health policies carry no death benefit. The estate pursues unpaid benefits for covered events that occurred before the death.1

Accounts handled elsewhere5

MassMutual Ascend

Life issued before 1/1/2025, and United Teacher Associates, Great American Life and Loyal American Life1

Phone: 1-888-863-5891

Hours: Monday-Friday 8:00 AM-5:00 PM CT

Mailing address: P.O. Box 5416, Cincinnati, OH 45201

MassMutual Ascend

Continental General and United Teacher Associates annuities1

Phone: 1-800-854-3649

Hours: Monday-Friday 7:30 AM-4:00 PM CT

Mailing address: P.O. Box 5420, Cincinnati, OH 45201

National Guardian Life

Kanawha deferred annuities1

Phone: 1-877-442-6965

Hours: Monday-Friday 7:00 AM-4:00 PM CT

Mailing address: 123 Town Square Place, PMB 749, Jersey City, NJ 07310-0749

HealthComp (formerly Gilsbar)

Kanawha disability1, 2

Phone: 1-800-957-7121

Hours: Monday-Friday 7:00 AM-7:00 PM CT

Mailing address: Claims: P.O. Box 2947, Covington, LA. Correspondence, EOBs, appeals and grievances: P.O. Box 998, Covington, LA 70434-0998

HealthComp (formerly Gilsbar)

Kanawha and MetLife accident and health1, 2

Phone: 1-888-472-4352

Hours: Monday-Friday 7:00 AM-7:00 PM CT

Mailing address: Claims: P.O. Box 2947, Covington, LA. Correspondence, EOBs, appeals and grievances: P.O. Box 998, Covington, LA 70434-0998

What Continental General's agreement and guidance say1

Accounts from a merged institution

Continental General services policies underwritten by well over a dozen other carriers. Its contact page organizes the directory by original underwriter and product line rather than by a single claims department.1

Not in Continental General's published guidance2

  • A claim form to download
  • How long a claim takes

Sources2

Download instructions for the whole estate

Continental General's Life & Annuity Claims can be reached by phone at 1-866-830-0607 for questions throughout the claims process.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Continental General primary sources (14 pages reviewed). How we research.

Continental General death claims support

Life & Annuity Claims (Policyholder Services)

Life before 1/1/2025, UTA, Great American, Loyal American

Continental General / UTA Annuity death benefits

Kanawha Deferred Annuity death benefits

Columbian Life, Columbian Mutual, MEGA, Mid-West Life

Security Benefit Life and Venerable Insurance and Annuity

Kanawha Long-Term Care

Kanawha Disability and Kanawha/MetLife A&H claims

Hours

Monday-Friday 8:00 AM-5:00 PM CT

Mailing address

Continental General Insurance Company, P.O. Box 203098, Austin, TX 78720-3098
Verified Sep 2026

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