What to do when a Connex CU account holder dies
Contact Connex CU — 4-step process, 6 required documents, and joint accounts transfer immediately. pod accounts are typically processed within 5-10 business days after receipt of required documents. estate accounts requiring probate documentation may take 30-90 days.
Member Service Center
Phone(203) 603-5700
Toll-Free(800) 278-6466
Mailing Address
Connex Credit Union, P.O. Box 477, North Haven, CT 06473
WebsiteLearn more→
Member Service Center
Phone(203) 603-5700
Toll-Free(800) 278-6466
Mailing Address
Connex Credit Union, P.O. Box 477, North Haven, CT 06473
WebsiteLearn more→
Member Services - Death Claims
Phone(203) 603-5700
Toll-Free(800) 278-6466
Mailing Address
Connex Credit Union, P.O. Box 477, North Haven, CT 06473
Verified May 2026
The Member Services - Death Claims at Connex CU coordinates account transitions after a member's death. How each account is handled depends on its setup: POD and trust accounts transfer automatically, while solely-owned accounts typically require court authorization through Letters Testamentary or Letters of Administration.
Begin by calling Connex CU at (203) 603-5700. You will need the deceased's full name, account numbers, and a certified death certificate to get the process started.
Death claim process
Here is the step-by-step death claim process at Connex CU:
Filing a claim
1
Contact Connex at (203) 603-5700 or (800) 278-6466, or visit a local branch as soon as possible after the death
2
Provide a certified copy of the death certificate
3
Connex reviews the account type and ownership structure to determine the distribution path:
- Joint accounts with rights of survivorship: the surviving joint owner continues to use the account normally
- Single owner with POD: Connex closes the account and distributes funds to the designated beneficiaries upon verification
- Single owner without POD: Connex distributes funds to the estate; executor provides Letters Testamentary or Letters of Administration from probate court
4
Claimants provide identification and supporting documents:
- Beneficiaries provide government-issued photo ID to claim funds
- For trust beneficiaries: successor trustee provides trust documents, death certificate, and trustee identification
- IRA accounts pass to the designated beneficiary; distribution election forms are required
Required Documents
- Certified copy of the death certificate
- Government-issued photo ID for each beneficiary or claimant
- Letters Testamentary or Letters of Administration (when account has no POD designation and no joint owner)
- Complete trust document or Certificate of Trust (when trust is named beneficiary)
- Small estate affidavit (for estates under the CT small estate threshold)
- IRA beneficiary distribution election forms (for retirement accounts)
Contact Connex as soon as possible after a death to prevent unauthorized transactions. The credit union is not obligated to notify any beneficiary of the existence of any account except as required by law. Early withdrawal penalties on certificates may be waived upon the primary member's death. Visa credit card balances become a liability of the estate. Power of Attorney becomes void at death and cannot be used to settle accounts. NCUA insurance coverage on joint and POD funds continues for up to six months after the date of death.
Expected timelines at Connex CU: Joint accounts transfer immediately. POD accounts are typically processed within 5-10 business days after receipt of required documents. Estate accounts requiring probate documentation may take 30-90 days. Delays are almost always caused by incomplete paperwork—gathering all required documents before filing the initial claim helps avoid back-and-forth.
Connex CU requires several documents to process a claim, including Certified copy of the death certificate, Government-issued photo ID for each beneficiary or claimant, and Letters Testamentary or Letters of Administration (when account has no POD designation and no joint owner), and additional documentation depending on the account type. Certified copies are typically needed—photocopies are generally not accepted for death certificates or court documents.
Frequently asked questions
Visit any Connex branch or call (203) 603-5700 or toll-free (800) 278-6466 to request a POD (Payable on Death) beneficiary designation form. Complete the form with your primary and contingent beneficiary information, have all account owners sign it, and return it to Connex. You may update your beneficiaries at any time by submitting a new signed form. POD designations cannot be completed online.
Contact Connex at (203) 603-5700 or (800) 278-6466 as soon as possible after the death. For joint accounts with rights of survivorship, the surviving owner continues to use the account normally. For single-owner accounts with a POD designation, Connex closes the account and distributes funds to the named beneficiaries after verifying a certified death certificate and valid ID. For accounts without POD or joint ownership, the executor must provide Letters Testamentary or Letters of Administration from probate court. Early withdrawal penalties on certificates may be waived upon the primary member's death. NCUA insurance coverage on joint and POD funds continues for up to six months after the date of death.
Yes. As a Connex member, you are eligible to enroll in $2,000 of no-cost TruStage Accidental Death & Dismemberment (AD&D) insurance underwritten by CMFG Life Insurance Company (A.M. Best rated "A" Excellent). Additional TruStage life insurance coverage is also available for purchase. Call 1-800-814-2914 to speak with a licensed agent or get an instant quote online.
Connex CU's Member Services - Death Claims can be reached by phone at (800) 278-6466 for questions throughout the claims process.
Multiple Connex CU accounts may mean multiple claims. Some account types can be processed together, but others require their own documentation. Check with the Member Services - Death Claims to confirm what applies.
Member Service Center
Phone(203) 603-5700
Toll-Free(800) 278-6466
Mailing Address
Connex Credit Union, P.O. Box 477, North Haven, CT 06473
WebsiteLearn more→
Member Service Center
Phone(203) 603-5700
Toll-Free(800) 278-6466
Mailing Address
Connex Credit Union, P.O. Box 477, North Haven, CT 06473
WebsiteLearn more→
Member Services - Death Claims
Phone(203) 603-5700
Toll-Free(800) 278-6466
Mailing Address
Connex Credit Union, P.O. Box 477, North Haven, CT 06473
Verified May 2026
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