What to do when a College Ave account holder dies
Report the death to College Ave's Death and Disability Forgiveness at 1-844-422-7502
Notifying College Ave of a death is not a claim for money. It is the step that stops the account and starts whatever the loan's terms provide at the borrower's death, from a discharge of the balance to a claim the estate settles. The Death and Disability Forgiveness (1-844-422-7502) handles it.
Gather the account holder's full name, date of birth, and any known account or policy numbers before contacting College Ave.
Death claim process
Follow these steps to file a death claim with College Ave:
Filing a claim
- Select "Death or disability verification for loan forgiveness" in the dropdown menu
- Fill out all fields and select which document is being uploaded (the death certificate copy for a death claim)
- Upload the document, then click submit
Required Documents
- Copy of the death certificate, for a deceased primary borrowerCollege Ave names a "Copy of Death Certification" as the acceptable documentation for a death claim.
- The collegeaveservicing.com loan account number, or the Document ID from a statement
- Proof of the surviving borrower's income, for cosigner release instead of forgivenessPay stubs, W-2 forms, tax returns, or other evidence of income.
What happens to each kind of account1
- Loan
"Only the permanent disability or death of the primary borrower qualifies for loan forgiveness." On a parent loan the parent is the primary borrower, so the parent's death can forgive it; a loan the parent only cosigned is not forgiven by the parent's death.1
If a cosigner dies, "the loan is not forgiven, but the cosigner may be released from the loan obligation, making the borrower solely responsible for repayment."1
The surviving primary borrower can request cosigner release at the Document Upload Center by selecting "Cosigner release application". Only the borrower may submit it: "any request submitted by a cosigner will be declined." Processing takes 3 to 5 business days.2
For cosigner release the borrower must be a U.S. citizen or permanent resident, have paid through half the original repayment term, and document annual income of at least twice the balance. A credit review must show no 30-day delinquency in 12 months and no bankruptcy, foreclosure or repossession in 24.2
Accounts handled elsewhere1
- University Accounting Services, LLC (UAS)
Services College Ave loans in partnership with College Ave Student Loans, the servicer3
Not in College Ave's published guidance4
- Mailed claim form
- A mailing address for claim documents
- Whether the death certificate must be certified
- Notarization requirement
24 to 48 business hours after the documentation is submitted through the Document Upload Center.
College Ave's Death and Disability Forgiveness can be reached by phone at 1-844-422-7502 for questions throughout the claims process.
Sources
Data sourced from College Ave primary sources (15 pages reviewed). How we research.
College Ave death claims support
Death and Disability Forgiveness
Phone
Document Upload Center
Hours
Website
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