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What to do when a Clearwater Credit Union account holder dies

Report the death to Clearwater Credit Union's Member Service at 1-800-254-1803

After a member of Clearwater Credit Union dies, the Member Service manages the transfer of accounts. POD-designated and trust-owned accounts pass directly to beneficiaries. Accounts held solely in the member's name may require probate court documents—Letters Testamentary or Letters of Administration—before funds can be released.

Death claim process

Here is the step-by-step death claim process at Clearwater Credit Union:

Filing a claim

1
Call Member Service at 406-523-3300 or toll-free 1-800-254-1803, Monday to Friday 8 a.m. to 6 p.m. or Saturday 9 a.m. to 1 p.m., or go to a branch (locations).
2
Mail goes to Clearwater Credit Union, 3600 Brooks St, Missoula, MT 59801.
3
Give the credit union evidence of the death. Until it has that evidence, the membership agreement lets it keep honoring transactions on the account.
4
For a Clearwater mortgage, call the Mortgage Servicing team at 406-523-3360.

Required Documents

  • Evidence of the member's deathThe membership agreement gives a certified death certificate or a court order as examples of the evidence it accepts.
  • Documents the credit union asks for before it releases the fundsThe agreement says Clearwater may require documentary evidence it is satisfied with before deciding how to treat the funds.
  • Qualification documents and any required tax release, for the account of a sole proprietor's unincorporated business

What happens to each kind of account7

Account in one name

On an individual account, the owner's interest passes to the estate or to a POD or trust beneficiary. Clearwater pays as the Account Card instructs, such as to a POD beneficiary.1

Where there is no beneficiary designation, no probate case and no estate, Clearwater may choose to pay an heir, who then answers for passing the money on, or may hold the funds until it receives a court order.1

Joint account with survivorship

An account with two or more owners is held with right of survivorship unless its Account Card says otherwise, so the balance belongs to the surviving owners. Their share stays subject to Clearwater's liens, set-off and any pledge the deceased owner made.1

Payable-on-death account

After the last owner dies, a POD account is paid to the named beneficiaries who are living, in equal shares. A beneficiary's share does not pass to another beneficiary when that beneficiary dies.1

Certificate of deposit

Withdrawing from a certificate before maturity forfeits all the dividends it has earned, and the penalty can come out of principal. The membership agreement leaves an early withdrawal to Clearwater's discretion and names no waiver at death.2, 1

On a business certificate, the early withdrawal penalty does not apply when any owner of the certificate has died or become legally incapacitated.3

Sole proprietor account

When a sole proprietor dies, the business account is paid under applicable law once the claimant presents qualification documents and any tax release that is required.3

Custodial account (UTMA/UGMA)

If the custodian of a UTMA or UGMA account dies, Clearwater may freeze the account until a person with legal authority or a court order directs it. A successor custodian documents their authority to its satisfaction.1

IRA

An IRA does not follow the account-level POD designation; it has its own agreement and beneficiary designation.1

Accounts handled elsewhere2

TruStage (CMFG Life Insurance Company)

Life insurance, annuities and the no-cost $1,000 accidental death and dismemberment coverage offered to members4

Corebridge Financial

Brokerage accounts, annuities, mutual funds and insurance through the advisors in two Clearwater branches4

Help Clearwater Credit Union offers survivors1

Accounts Resolution

A team that works with members who are struggling to repay a loan after a life event such as the loss of a loved one. Options can include a deferred payment, a new payment plan or debt consolidation.5

1-406-493-3500

What Clearwater Credit Union's agreement and guidance say7

What it does when notified

After Clearwater learns of a member's death, it may keep paying checks and transfers the member authorized for ten days, unless someone claiming an interest in the account asks it to stop them.1

Indemnity a claimant may have to give

Clearwater may require a person claiming a deceased owner's funds to indemnify it against losses from honoring the claim.1

Debts owed to the institution

Money paid out after a death, to a joint owner, a beneficiary or anyone else, stays subject to Clearwater's lien and security interest. Its lien reaches POD and revocable trust accounts, and it can apply shares to a debt in default without court process.1

Which state governs the account

The agreement is governed by Clearwater's bylaws, federal law and the law of the state where its administrative office sits, and legal action is brought in that county. Its administrative office is in Missoula, Montana.1

Dormant and unclaimed accounts

An account with no transactions for 12 months is charged an inactive account fee of $5 a month, and funds left long enough to be presumed abandoned are sent to the state.6, 1

Fees

Reconciliation and research costs $30 an hour with a one-hour minimum, and a levy or garnishment is $25.6

Membership

Membership is open to people who live, work, worship, attend school, volunteer or belong to a membership organization in 37 named Montana counties, and to relatives of existing members.7

Not in Clearwater Credit Union's published guidance8

  • A procedure for reporting a death
  • A department for deceased-customer accounts
  • A claim form
  • Which court appointment document it accepts
  • A fax number for claim documents
  • An online way to report a death
  • How long a claim takes
  • A small-estate procedure

Sources7

Download instructions for the whole estate

Clearwater Credit Union's Member Service can be reached by phone at 1-800-254-1803 for questions throughout the claims process.

Sources

(3)·

Data sourced from Clearwater Credit Union primary sources (36 pages reviewed). How we research.

Clearwater Credit Union death claims support

Member Service

Mortgage Servicing

Accounts Resolution (loan repayment help)

Hours

Monday-Friday 8:00 AM-6:00 PM; Saturday 9:00 AM-1:00 PM

Mailing address

Clearwater Credit Union, 3600 Brooks Street, Missoula, MT 59801
Verified Oct 2026

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