What happens to Wix accounts when the owner dies
Wix has a formal process for transferring accounts after an account holder dies
Wix Customer Care
Wix Customer Care (no dedicated estate channel)
No published timeline; handled case by case through support. Wix may decline access requests.
Wix does not publish a formal estate or bereavement policy. There is no dedicated deceased-account process. Account ownership is tied to the login email address, and for premium sites, billing details may also establish ownership. Wix states it does not mediate disputes between parties and may decline access requests from anyone other than the original account creator. Wix recommends seeking help from a local legal adviser or law enforcement if access is contested. An executor must contact Wix support and provide documentation for case-by-case review.
How to request a transfer
Here is the process for transferring Wix accounts after the account holder dies:
- •Death certificate
- •Letters testamentary or letters of administration
- •Government-issued photo ID for the executor or heir
- •Transfer sites and domains to a new Wix account or another registrar
- •Export CRM contacts as CSV (up to 50,000 per export) before making any changes
- •Export e-commerce orders and product lists as CSV
- •Export booking reports as CSV
- •Download media files from the Media Manager
- •Wix domains that miss a renewal enter an approximately 30-day grace period, then an approximately 30-day redemption period (with a fee), then a 5-10 day pending delete phase before becoming publicly available
Required Documents
- Death certificate
- Letters testamentary or letters of administration (recommended)
- Government-issued photo ID for the executor or heir
Timeline
No published timeline; handled case by case through support. Wix may decline access requests.
Frequently asked questions
Everything in the account (websites, stores, domains, bookings, CRM contacts, email campaigns, member areas, media files) remains active as long as subscriptions renew. Without intervention, premium features expire when the next payment fails, and domains follow a standard lifecycle: an approximately 30-day grace period, an approximately 30-day redemption period (with a fee), a 5-10 day pending delete phase, and then public availability. Wix has no formal estate process.
There is no guaranteed process. Wix states it does not mediate disputes and may decline access requests from anyone other than the original account creator. An executor must contact Wix support with documentation (death certificate, letters testamentary, photo ID) for case-by-case review. Wix recommends seeking help from a legal adviser or law enforcement.
The store continues operating as long as subscriptions renew. If an executor gains access, store products and CRM contacts can be transferred to a new account, but the Wix Payments account cannot be transferred. All customer recurring subscriptions must be canceled and recreated under the new owner's Wix Payments setup. Orders can be exported as CSV before transfer.
After the transfer is complete, the recipient can use the accounts according to the program's standard terms. Document the deceased account holder's details to make this process easier for your executor or family.
Sources
Data sourced from Wix primary sources (16 pages reviewed). How we research.
Wix Customer Care
Wix Customer Care (no dedicated estate channel)
No published timeline; handled case by case through support. Wix may decline access requests.
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