How to protect your Wix account while you are alive
Wix lets the account holder name, in advance, who may act on the account after a death, through Legacy contact. While the account holder is alive, Wix allows transferring the account and transferring the domain to another registrant.
Wix's terms provide a path for a Wix account after a death, and what the account holder sets up in advance decides how smoothly that path runs. Wix lets the account holder name, in advance, who may act on the account after a death, through Legacy contact. While the account holder is alive, Wix allows transferring the account and transferring the domain to another registrant.
How to protect your Wix accounts
- •Enter the contact's full name exactly as it appears on their legal documents, and their email address.
- •Tell them yourself: Wix does not notify them, and they must contact Wix from that email address.
- •Add one for each workspace, including workspaces created later; a new workspace gets none automatically.
- •Click the Site Actions icon and select Transfer site.
- •Enter the email of the new owner's Wix account and choose whether to transfer the site plan, the domain and business email, and premium apps.
- •Let any Facebook ads expire first: a site with Facebook ads cannot be transferred.
- •Have the recipient accept the invite within 3 days; they then manage all future payments.
- •Site contacts as CSV, up to 50,000 at once; only the site owner can export contacts.
- •Orders as CSV, for Wix Stores, Wix Bookings, Wix Restaurants Orders and Wix Donations.
- •The product list as CSV, up to 5,000 rows; digital products cannot be exported.
- •Booking reports and form submissions as CSV.
- •Go to Domains, click the Domain Actions icon and select Transfer away from Wix.
- •Give the new host the EPP code Wix sends to the registrant contact email; a transfer usually takes up to 7 days.
- •A domain cannot transfer within 60 days of purchase or of a registrant contact change.
Naming who acts after a death
- Legacy contact
The account owner can name a legacy contact in Account Settings to take over ownership of the Wix account after the owner's death; the contact has no access while the owner is alive.1
What Wix's terms say about sharing and transfers4
- Transferring the account or registration
A premium site transfers to another Wix account with its media, Wix Stores products and settings, site contacts and members, and optionally its site plan, domain and business email mailboxes and premium apps; email campaigns copy to the new account.2
Payment information, the Wix Payments account, purchased logos and Velo Secrets Manager secrets do not transfer, Google Ads campaigns cannot be transferred, and a site with Facebook ads cannot be transferred until the ads expire.2
Each workspace in an account has its own legacy contact, added by that workspace's owner, and removing a legacy contact ends their ability to request the account.1
A Wix domain moves to another host with a transfer authorization (EPP) code sent to the registrant contact email, and a transfer usually takes up to 7 days; ICANN rules bar a transfer within 60 days of purchase or a registrant change.5
- Expiry and activity requirements
A site transfer invite is valid for 3 days; if it is not accepted, the original owner has to send it again.3
- Workspace roles and admin access
An Admin (Co-Owner) has full access to manage, edit and publish the site, including billing and the Accept Payments dashboard, but cannot delete or transfer the site or connect a domain.4
A legacy contact is separate from collaborator roles: the contact does not appear in the site's roles and can only request ownership of the account after the owner's death.4
- Exporting and backing up data
Site contacts export to CSV up to 50,000 at once, and only the site owner can export them; a product list exports up to 5,000 rows per file, with digital products not supported.6, 7
Orders, booking reports and form submissions each export as CSV files from the site's dashboard.8, 9, 10
Blog posts cannot be exported to other platforms, and after a site transfer its existing blog posts can no longer be edited.11, 2
Sources11
- 1.Adding a Legacy Contact to Your Wix Account
- 2.Transferring a Premium Site to Another Wix Account
- 3.Accepting Transferred Site Ownership
- 4.Roles & Permissions: An Overview
- 5.Transferring Your Wix Domain Away from Wix
- 6.Wix Contacts: Exporting Your Contacts
- 7.Wix Stores: Exporting Your Product List
- 8.Exporting Orders
- 9.Wix Bookings: Exporting Reports on Bookings and Staff from Your Booking Calendar
- 10.Wix Forms: Viewing and Managing a Submissions Table
- 11.Wix Blog Request: Exporting Blog Posts to Other Platforms
Should you save your passwords for your family?
Some people store account passwords so a family member can sign in later. The practice has three practical limits:
- Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
- It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
- Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).
Sources
Data sourced from Wix primary sources (19 pages reviewed). How we research.
Wix customer support
Wix Customer Care
Hours
Website
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