What happens to Ubisoft Connect game library when the owner dies
Ubisoft Entertainment SA game library are forfeited under the program's terms when the account is closed
Ubisoft Account Support
Ubisoft Support (no published deceased-account process; written intake via the Contact Us form)
Ubisoft does not publish a timeline for handling a deceased account holder, because it documents no deceased-account process. For routine account closure, Ubisoft applies a 30-day suspension period before a closed account is permanently closed. Ubisoft Connect Units expire two years from the date they were acquired.
Under Ubisoft Entertainment SA's terms, Ubisoft Connect game library do not constitute property of the account holder and are forfeited when the account is closed upon death. There is no established process for transferring game library to heirs or the estate.
There are reports of Ubisoft Entertainment SA making exceptions through customer service, but these accommodations are discretionary and not guaranteed.
What to do
After a Ubisoft Connect account holder's death, here is how to proceed:
- •If the subscription was bought through another platform store (a console store or PC storefront), Ubisoft's own guidance is that it is cancelled directly on that platform rather than on Ubisoft's site. See Cancelling your Ubisoft+ subscription.
- •Otherwise ask Ubisoft Support to cancel it, and stop the charge at its source as well -- the card issuer or bank can cancel the card, revoke the authorization, or be instructed to stop payments.
Required Documents
- Death certificate (Ubisoft does not publish a deceased-account documentation list; provide on request if you contact support)
- Proof of authority to act for the estate, such as Letters Testamentary or Letters of Administration (provide on request; not enumerated by Ubisoft)
Timeline
Ubisoft does not publish a timeline for handling a deceased account holder, because it documents no deceased-account process. For routine account closure, Ubisoft applies a 30-day suspension period before a closed account is permanently closed. Ubisoft Connect Units expire two years from the date they were acquired.
Frequently asked questions
No. Ubisoft licenses access to its Services and Content rather than selling them, and the Terms of Use grant a "personal, limited, non-exclusive, non-transferable, non-sublicensed, and revocable" license, stating the content is "LICENSED TO YOU, NOT SOLD." The account itself is non-transferable: Ubisoft's rules prohibit sharing, lending, selling, or transferring an account or its credentials. Ubisoft publishes no inheritance or estate-transfer process, so the account, its game library, and its entitlements cannot be retitled or moved to an heir.
No. Ubisoft does not provide any beneficiary designation, legacy contact, or inheritance setting for a Ubisoft account. There is no way to name someone to receive the account, the game library, Ubisoft Connect Units, or Ubisoft Virtual Currency on your death.
Both are forfeited. Ubisoft Connect Units "do not constitute your property," carry no monetary value, may not be transferred or exchanged with other users or accounts for any reason, and expire two years from when they were earned. Ubisoft Virtual Currency cannot be sold, traded, transferred, or exchanged for cash. When an account is terminated, Ubisoft states no credit for unused points or Virtual Currency is credited or converted into cash, so neither can be inherited.
Ubisoft does not publish a dedicated deceased-account process, and a survivor should not sign in with the deceased holder's credentials -- Ubisoft's Terms of Use (§2.2) say to "Never share your Account details (username, password…) with anyone" and "Never authorize anyone to access and/or use your Account." The route that does not need the login is to stop the billing and write to support. A Ubisoft+ subscription bought through another platform store is cancelled on that platform, and the card issuer or bank can stop the charge at its source. Then use Ubisoft's [Contact Us form](https://www.ubisoft.com/en-us/help/contact) -- categories include "Account Management and Security" and "Purchases and Subscriptions" -- explain the circumstances, and ask what it needs to close the account. Because no procedure is published, support determines any documentation case by case and no outcome is published. Note that the account will not simply lapse: Ubisoft closes inactive accounts only where there is no game ownership, no active subscription, no purchased or redeemed content, and no saved progression.
Ubisoft does not publish a deceased-account documentation list, so there is no stated requirement. Account closure is normally a self-service action taken from within the account. If you contact Ubisoft Support about a deceased holder, be prepared to provide a death certificate and proof of authority to act for the estate (such as Letters Testamentary or Letters of Administration) if requested, even though Ubisoft does not enumerate these in advance.
Under the official terms, game library have no value after the account holder dies. The only way to preserve the value of Ubisoft Connect game library is to redeem, transfer, or share them while the account is active.
Sources
Data sourced from Ubisoft Entertainment SA primary sources (9 pages reviewed). How we research.
Ubisoft Account Support
Ubisoft Support (no published deceased-account process; written intake via the Contact Us form)
Ubisoft does not publish a timeline for handling a deceased account holder, because it documents no deceased-account process. For routine account closure, Ubisoft applies a 30-day suspension period before a closed account is permanently closed. Ubisoft Connect Units expire two years from the date they were acquired.
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