What happens to an Uber account when someone dies
Uber Technologies publishes no process specific to a deceased person's account; a request goes in through Uber Technologies' online form.
Under Uber Technologies' terms, an Uber account closes when the holder dies and nothing in it passes to anyone.
Uber Technologies publishes no process specific to a deceased person's account; a request goes in through Uber Technologies' online form. The request takes 3 documents.
What to do
- •An Uber Cash balance. Uber Cash that was not purchased, such as promotional credits and amounts from customer support, is not refundable.
- •An Uber One membership, and any family member linked to it.
- •A Family profile the account holder organized.
- •Any outstanding payment, which stops the account from being deleted.
- •A refund to the estate of any purchased Uber Cash.
- •A copy of the account data, such as trips taken and Uber Eats orders.
- •An end to any Uber One membership.
- •Closure of the account once the refund and records are settled.
Required Documents
- The first and last name and the phone number the account holder used with Uber
- An email address where Uber can reply: Uber sends an automated message to it, and the request reaches the team once the address is confirmed.
- One supporting file: optional. The form takes one attachment, as a JPG, JPEG or PNG image.
What Uber Technologies, Inc.'s terms say at death
- Section 5, User Accounts
“you may not assign or otherwise transfer your Account to any other person or entity”1
What Uber Technologies, Inc. says happens8
- Transfer at death
Uber's General Terms of Use bar transferring the account to any other person and make no exception for the death of the account holder.1
- Balances, payouts and refunds
No portion of Uber Cash is refundable, returnable or redeemable for cash except where required by law.2
Uber Cash that was not purchased, including promotional credits and amounts from customer support, is non-refundable; for unused purchased Uber Cash, Uber says a refund may be requested.3
- Subscriptions and billing
Uber One is cancelled in the app under Manage Membership and End Membership; less than 48 hours before the next renewal, cancellation goes through Uber support.4
After a cancellation the membership benefits continue to the end of the current billing cycle, except on a free trial, where they end at once.5
- Deletion and data retention
A deleted account is deactivated at once and permanently deleted after 30 days, and any unused credits, promotions or rewards are removed. Uber may keep certain information as required or permitted by law.6
An account with an outstanding payment cannot be deleted, and an Uber Eats account using the same account details is deleted with the Uber account.7
- Restoring a deleted account
Signing back in within 30 days of deactivation restores the account.7
- Verifying the requester
Uber's deletion process verifies identity with a temporary verification code, which may require a phone number on the account.6
Uber states that its privacy inquiry form for people without an Uber account may also be used by authorized agents permitted to submit a privacy request on behalf of an Uber user.8
- Disclosure of account content
Uber offers an online summary of account information, such as the number of trips taken and Uber Eats orders, and a downloadable file of the account data.9
- Passwords and login
Uber's own data download needs a sign-in to the account with 2-step verification.9
Not in Uber's published guidance6
- A process for a deceased account holder
- A Terms provision on the death of an account holder
- A form for estate requests
- A complete list of the documents to send
- How long a request takes
- A mailing address for a written request
Sources9
- 1.General Terms of Use, Last modified: 10/12/2026
- 2.Uber Cash Purchase Agreement, Last modified: 3/6/2023
- 3.Refund of Uber Cash Purchase
- 4.How do I cancel my Uber One membership?
- 5.Renewable Passes Terms, Last modified: 4/10/2026
- 6.Delete my Uber account
- 7.I need help deleting my Uber account
- 8.Submit a privacy inquiry without an Uber account
- 9.Request a copy of your personal data
A written request to Uber Technologies can ask it to refund an unspent balance, provide purchase and transaction records for the estate inventory, close the account and preserve the account while the estate is opened.
Nothing in the account survives the holder, and Uber Technologies allows no lifetime transfer of it either.
Digital Assets Recovery Letter for Uber drafts that request from the estate's details.
Sources
Data sourced from Uber Technologies, Inc. primary sources (12 pages reviewed). How we research.
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