Estate planning as a Uber account holder

An Uber rider account holds several estate-relevant items: an Uber Cash stored balance (a pre-payment method funded by gift cards, promotions, or direct purchase and used for rides and Uber Eats orders), an optional paid Uber One membership, saved payment methods, and the account's ride and order history. Uber Cash is non-transferable to another person and is generally non-refundable except for the portion you actually purchased; Uber One is a non-transferable membership tied to one account holder. Uber publishes no dedicated bereavement or deceased-account process for riders, so an executor handles the account through Uber Support and account deletion. (The Uber Driver earnings side is covered separately.)

When a Uber account holder dies, their accounts may be transferred to a designated person at Uber Technologies, Inc.'s sole discretion. A transfer is not guaranteed, and satisfactory documentation is required before processing any request.

What happens at death

Uber publishes no dedicated bereavement or deceased-rider process, so an executor handles a deceased person's Uber account through Uber Support on a case-by-case basis. The account's value is mostly its Uber Cash stored balance, and Uber's Uber Cash Purchase Agreement states that "no portion of Uber Cash are transferrable to another party" and that "no portion of Uber Cash is refundable, returnable, or redeemable for cash except where required by law." Within that, only Uber Cash that was actually purchased may be refundable; Uber Cash from promotional credits or customer support is non-refundable, and gift-card load value never expires while promotional Uber Cash provided by Uber can expire. The "except where required by law" carve-out is the practical hook for an estate, because purchased stored value that cannot be transferred may, depending on the state, fall under unclaimed-property (escheat) rules rather than simply being forfeited. The Uber One membership is non-transferable (it can be used only by the account holder, though one family member can be added) and ends when the account closes or billing stops. Account access itself does not transfer: deleting the account removes unused credits, promotions, and rewards.

Frequently asked questions