What happens to Sephora points when the owner dies
Sephora USA, Inc. points are forfeited under the program's terms when the account is closed
Sephora Customer Service
Sephora Customer Service
Sephora does not publish a timeline for closing a deceased member's account because there is no points-transfer or estate-claim process. Points expire after 12 months of inactivity or immediately if the membership is revoked or cancelled.
(General customer service)
Sephora USA, Inc.'s terms state that points are not the property of the account holder and are forfeited at death. The program does not provide a mechanism for transferring points to heirs.
There are reports of Sephora USA, Inc. making exceptions through customer service, but these accommodations are discretionary and not guaranteed.
What to do
When a Sephora account holder dies, these are the steps to take:
- •Phone: 1-877-SEPHORA (1-877-737-4672)
- •Email: customerservice@sephora.com
Required Documents
- Sephora publishes no document requirements for a deceased member's Beauty Insider points, because the points are non-transferable and have no cash value. For closing the account, Customer Service may ask for the account email and basic verification; a death certificate is commonly requested by retailers when an executor closes an account on a member's behalf, but Sephora does not publish a specific list.
Timeline
Sephora does not publish a timeline for closing a deceased member's account because there is no points-transfer or estate-claim process. Points expire after 12 months of inactivity or immediately if the membership is revoked or cancelled.
Frequently asked questions
Beauty Insider Points have no cash value, are non-transferable between members, and have no beneficiary designation, and Sephora publishes no death or estate-transfer process for them. As a result, the points are effectively forfeited at death rather than passing to the estate. An executor can close the account through Sephora Customer Service, but any unredeemed points are lost, not paid out.
No. Sephora's Beauty Insider Terms & Conditions state that points are non-transferable between clients and that the program is limited to one account per person. There is no mechanism to move points to a family member or into a deceased member's estate, and the points have no cash value to claim.
Contact Sephora Customer Service at 1-877-SEPHORA (1-877-737-4672) or customerservice@sephora.com to close the account. Because Beauty Insider Points have no cash value and cannot be transferred, there is nothing to claim; the practical reasons to make contact are to close the account, stop any linked auto-replenish orders or stored payment, and prevent further charges to the estate.
Yes. Sephora's terms state that unredeemed Beauty Insider Points expire when an account has had no point activity (a purchase or redemption) for 12 months or more, and that points expire automatically if a membership is revoked or cancelled. After a member dies and the account goes inactive, the points expire on that schedule.
Beyond closing the Beauty Insider account, an executor should cancel or stop any linked auto-replenish orders and remove stored Sephora payment methods so they do not continue billing the estate. These are handled through Sephora Customer Service and the account profile, separately from the loyalty points, which have no cash value to claim.
Because points are forfeited at death, lifetime use is the only reliable strategy. Redeeming or sharing Sephora points while the account holder is alive ensures their value is not lost.
Sources
Data sourced from Sephora USA, Inc. primary sources (5 pages reviewed). How we research.
Sephora Customer Service
Sephora Customer Service
Sephora does not publish a timeline for closing a deceased member's account because there is no points-transfer or estate-claim process. Points expire after 12 months of inactivity or immediately if the membership is revoked or cancelled.
(General customer service)
