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McDonald’s Corporation

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What happens to McDonald’s points when someone dies

McDonald’s publishes no process specific to a deceased person's account; a written request goes in through McDonald’s' support ticket system.

Under McDonald’s' terms, McDonald’s points are forfeited when the account holder dies.

McDonald’s publishes no process specific to a deceased person's account; a written request goes in through McDonald’s' support ticket system. The request takes 4 documents. McDonald’s Customer Service (Contact Us / online feedback form) answers at 1-866-970-0106.

What to do

1
Check the points balance and expiration dates first. Redemption starts at 1,500 points, and points expire on the first day of the month after the sixth month from the day they were earned.
2
Redeem available points for food only if the McDonald’s app is already signed in on a phone the family lawfully controls. Do not use the deceased person’s credentials to sign in.
3
Report the death through the feedback form reached from McDonald’s Contact Us. Enter the deceased person’s app email in the McDonald’s App Email field so the account can be matched, and include:
  • •The account holder’s full name and the phone number on the account
  • •The date of death
  • •A copy of the death certificate and letters testamentary or letters of administration, if McDonald’s requests them
4
Ask in the same request that McDonald’s transfer or reinstate the unredeemed points to a named surviving family member instead of cancelling them, and keep the account open while the request is reviewed.
5
Request account deletion only after the points request is settled, through the Privacy Rights Center or by calling (866) 970-0106. Deletion expires every point in the account.
6
Remove any saved payment method used for Mobile Order & Pay.
7
Check for an Arch Card gift card balance, which never expires. Call (800) 244-6227 or email arch_card_questions@us.mcd.com about an Arch Card balance.

Required Documents

  • Account holder’s full name and date of death
  • Email address and phone number on the McDonald’s app account: The feedback form’s "McDonald’s App Email (If different from Personal Email)" field is the one that matches the account.
  • Death certificate: if McDonald’s requests it. A copy.
  • Letters testamentary or letters of administration: if McDonald’s requests them. Documentation of the requester’s authority for the estate.
Download instructions for the whole estate

What McDonald’s Corporation's terms say at death

MyMcDonald’s Rewards Terms (USA), "No rights in points"

“Points are not property and you have no vested right or interest in points. Points have no cash value. Points are not assignable or transferrable between online services accounts or otherwise, and points cannot be combined across accounts, regardless of who registered the account.”1

What McDonald’s Corporation says happens5

Closing the account

When the online services account terminates for any reason, including when the member closes it or McDonald’s terminates it for a violation of the terms, all accumulated points expire immediately.1

McDonald’s UK Rewards Terms (Section 20, "Death of account holder") state that a Rewards account terminates on the holder’s death, and that on notification McDonald’s closes the account and cancels all points in it.2

Inactive accounts and expiry

Points expire on the first day of the month after the sixth month from the day they were earned, so an unredeemed balance also lapses on its own over time.1, 3

Deletion and data retention

Under the US terms, account deletion can be requested through the Privacy Rights Center or by phone. Deleting the account terminates it and expires every point in it.1

How requests are reviewed

Forfeiture is the default, so a request to transfer or reinstate points for a survivor is a goodwill request. McDonald’s is under no obligation to grant it and may decline.1

Balances, payouts and refunds

An Arch Card, McDonald’s separate gift card, has a balance that never expires and carries no fees; the cards are not refundable or redeemable for cash unless required by law.4

Other companies and product lines involved1

Arch Card Customer Care

Arch Card gift card balance, transaction history, and freezing a lost or stolen card5, 4

Not in McDonald’s's published guidance6

  • A process for a deceased account holder
  • How long a request takes
  • A mailing address for a written request
  • A phone number for this
  • A form for estate requests
  • An estates or bereavement portal, email address or fax

Sources5

A written request to McDonald’s can ask it to transfer the points to a named family member, preserve the account while the estate is opened and close the account.

Nothing in the account survives the holder, and McDonald’s allows no lifetime transfer of it either.

Digital Assets Recovery Letter for McDonald’s drafts that request from the estate's details.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from McDonald’s Corporation primary sources (8 pages reviewed). How we research.

McDonald’s estate claims

McDonald’s Customer Service (Contact Us / online feedback form)

Estate requests go through general customer service.

Verified Sep 2026

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