
What happens to McDonald’s points when someone dies
McDonald’s publishes no process specific to a deceased person's account; a written request goes in through McDonald’s' support ticket system.
Under McDonald’s' terms, McDonald’s points are forfeited when the account holder dies.
McDonald’s publishes no process specific to a deceased person's account; a written request goes in through McDonald’s' support ticket system. The request takes 4 documents. McDonald’s Customer Service (Contact Us / online feedback form) answers at 1-866-970-0106.
What to do
- •The account holder’s full name and the phone number on the account
- •The date of death
- •A copy of the death certificate and letters testamentary or letters of administration, if McDonald’s requests them
Required Documents
- Account holder’s full name and date of death
- Email address and phone number on the McDonald’s app account: The feedback form’s "McDonald’s App Email (If different from Personal Email)" field is the one that matches the account.
- Death certificate: if McDonald’s requests it. A copy.
- Letters testamentary or letters of administration: if McDonald’s requests them. Documentation of the requester’s authority for the estate.
What McDonald’s Corporation's terms say at death
- MyMcDonald’s Rewards Terms (USA), "No rights in points"
“Points are not property and you have no vested right or interest in points. Points have no cash value. Points are not assignable or transferrable between online services accounts or otherwise, and points cannot be combined across accounts, regardless of who registered the account.”1
What McDonald’s Corporation says happens5
- Closing the account
When the online services account terminates for any reason, including when the member closes it or McDonald’s terminates it for a violation of the terms, all accumulated points expire immediately.1
McDonald’s UK Rewards Terms (Section 20, "Death of account holder") state that a Rewards account terminates on the holder’s death, and that on notification McDonald’s closes the account and cancels all points in it.2
- Inactive accounts and expiry
Points expire on the first day of the month after the sixth month from the day they were earned, so an unredeemed balance also lapses on its own over time.1, 3
- Deletion and data retention
Under the US terms, account deletion can be requested through the Privacy Rights Center or by phone. Deleting the account terminates it and expires every point in it.1
- How requests are reviewed
Forfeiture is the default, so a request to transfer or reinstate points for a survivor is a goodwill request. McDonald’s is under no obligation to grant it and may decline.1
- Balances, payouts and refunds
An Arch Card, McDonald’s separate gift card, has a balance that never expires and carries no fees; the cards are not refundable or redeemable for cash unless required by law.4
Other companies and product lines involved1
- Arch Card Customer Care
Arch Card gift card balance, transaction history, and freezing a lost or stolen card5, 4
Phone: 1-800-244-6227
Not in McDonald’s's published guidance6
- A process for a deceased account holder
- How long a request takes
- A mailing address for a written request
- A phone number for this
- A form for estate requests
- An estates or bereavement portal, email address or fax
Sources5
- 1.Terms and Conditions for McDonald’s Online Services (USA) and MyMcDonald’s Rewards Terms (USA), Rewards Terms "Effective: October 20, 2023"; master terms "Effective: September 5, 2024"
- 2.MyMcDonald’s Rewards Terms (UK)
- 3.Do my points expire? (FAQ)
- 4.Arch Card Terms and Conditions
- 5.Arch Card FAQ
A written request to McDonald’s can ask it to transfer the points to a named family member, preserve the account while the estate is opened and close the account.
Nothing in the account survives the holder, and McDonald’s allows no lifetime transfer of it either.
Digital Assets Recovery Letter for McDonald’s drafts that request from the estate's details.
Sources
Data sourced from McDonald’s Corporation primary sources (8 pages reviewed). How we research.
McDonald’s estate claims
McDonald’s Customer Service (Contact Us / online feedback form)
Phone
Website
Estate requests go through general customer service.
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