What happens to FRONTIER Miles when the owner dies
Frontier Airlines has a formal process for transferring miles after an account holder dies
Frontier Airlines Customer Service
Frontier Airlines Customer Service
No processing timeline is published in the FRONTIER Miles Terms and Conditions or in the Frontier help center. The expiration clock is the one published deadline that matters: Travel Miles expire at the end of the twelve-month period after the last accrual activity date, and expired Miles can be reinstated for a fee only within six months of expiration. Contact Customer Service at 602-333-5925 for current processing expectations.
(General customer service)
Frontier Airlines provides a family transfer process for FRONTIER Miles after the account holder's death.
How to request a transfer
Here is the process for transferring FRONTIER Miles after the account holder dies:
- •A certified copy of the death certificate of the member, or a letter from the executor of the estate (either one satisfies the Terms)
- •Court documents directing how the Miles are to be divided, where there are multiple executors or heirs
- •The FRONTIER Miles account number of each heir who is to receive Miles
Required Documents
- Certified copy of the death certificate of the member, or a letter from the executor of the estate
- Court documents directing how Miles are to be divided (where there are multiple executors or heirs)
- FRONTIER Miles account number of each heir receiving Miles
- Written permission waiving rights to Miles, from any heir declining their share
Timeline
No processing timeline is published in the FRONTIER Miles Terms and Conditions or in the Frontier help center. The expiration clock is the one published deadline that matters: Travel Miles expire at the end of the twelve-month period after the last accrual activity date, and expired Miles can be reinstated for a fee only within six months of expiration. Contact Customer Service at 602-333-5925 for current processing expectations.
Frequently asked questions
Yes. Section 22 of the FRONTIER Miles Terms and Conditions makes Miles transferable on the death of a member where either a certified copy of the member's death certificate or a letter from the executor of the estate is produced. Where there are multiple executors or heirs, Miles are divided as directed by court documents. The Miles go to the individual heirs -- the same Terms state that accrued Miles do not constitute property of the member, so this is a transfer to named people rather than a transfer of an asset into the estate.
An heir without an existing FRONTIER Miles account can enroll in the program to receive their share of Miles. An heir who does not want the Miles may instead submit written permission waiving their rights, and under the Terms and Conditions that portion is divided among the remaining heirs.
The published FRONTIER Miles Terms and Conditions state no fee and no processing timeline for a death-of-member transfer. Contact Frontier Airlines Customer Service at 602-333-5925 to confirm current requirements before sending documentation.
Travel Miles expire at the end of the twelve-month period after the last accrual activity date, and a deceased member generates no further accrual activity, so a balance can lapse during administration. Frontier publishes a buy-back option that reinstates expired Miles for a fee scaled to the balance -- $50 for 1 to 25,000 Miles, rising to $500 for 250,001 and above -- available only up to six months from expiration and only through Customer Care.
After the transfer is complete, the recipient can use the miles according to the program's standard terms. Document the deceased account holder's details to make this process easier for your executor or family.
Sources
Data sourced from Frontier Airlines primary sources (11 pages reviewed). How we research.
Frontier Airlines Customer Service
Frontier Airlines Customer Service
No processing timeline is published in the FRONTIER Miles Terms and Conditions or in the Frontier help center. The expiration clock is the one published deadline that matters: Travel Miles expire at the end of the twelve-month period after the last accrual activity date, and expired Miles can be reinstated for a fee only within six months of expiration. Contact Customer Service at 602-333-5925 for current processing expectations.
(General customer service)
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