What happens to FRONTIER Miles when someone dies
Frontier Airlines publishes its own process for a deceased person's account; the request starts by phone at 1-602-333-5925.
Frontier Airlines' terms allow FRONTIER Miles to transfer to a family member after the account holder dies.
Frontier Airlines publishes its own process for a deceased person's account: FRONTIER Miles death-of-member transfer (Section 22, Miscellaneous Provisions); the request starts by phone at 1-602-333-5925. The request takes 4 documents. Frontier Airlines Customer Service answers at 1-602-333-5925 (24 hours a day, 7 days a week).
How to request a transfer
- •The death certificate, or a letter from the executor of the estate; either one is enough.
- •Court documents directing how the Miles are divided, where there are multiple executors or heirs.
- •The FRONTIER Miles account number of each heir receiving Miles.
- •Written permission waiving their share from any heir who declines it; those Miles are divided among the remaining heirs.
- •Expired Miles can be bought back through Customer Care only within six months of expiration.
Required Documents
- Death certificate of the member, or a letter from the executor of the estate: Either one satisfies the Terms; Frontier does not ask for a certified copy.
- Court documents directing how Miles are to be divided: where there are multiple executors or heirs
- FRONTIER Miles account number of each heir receiving Miles: An heir who does not have a FRONTIER Miles account may enroll to receive their share.
- Written permission waiving rights to Miles: from any heir declining their share. Those Miles are divided among the remaining heirs.
What Frontier Airlines's terms say at death
- Section 22 — Miscellaneous Provisions
“Accrued Miles and Award Travel do not constitute property of Member and are non-transferable including: ... Upon the death of a Member, without: (i) the death certificate of the Member or (ii) letter from the executor. In instances of multiple executors or heirs of Miles based on court documents, Miles are divided as directed by the court. In the event an heir does not have a FRONTIER Miles account, they may enroll or submit written permission to waive their rights to their Miles and those Miles will be divided among the remaining heirs.”1
What Frontier Airlines says happens4
- Who owns the asset
Section 22 states that accrued Miles and Award Travel do not constitute property of the member and are non-transferable.1
- Transfer at death
Frontier transfers Miles at death to survivors, not to the estate as an entity: each heir must hold or enroll in a FRONTIER Miles account to receive a share.1
Where there are multiple executors or heirs of Miles based on court documents, Miles are divided as directed by the court. An heir may instead submit written permission waiving their rights, and those Miles are divided among the remaining heirs.1
- Inactive accounts and expiry
Travel Miles expire at the end of the twelve-month period after the last accrual activity date, and a deceased member generates no accrual activity, so the balance can lapse during the estate process.1, 2
Expired Miles can be reinstated for a fee only within six months of expiration and only through Customer Care; Frontier publishes the buy-back fee as $50 for 1 to 25,000 Miles, rising to $500 for 250,001 and above.3
- Closing the account
Frontier routes FRONTIER Miles membership cancellation and duplicate-account merges through a separate line and its chat channel, apart from the general Customer Service number.4
Not in FRONTIER Miles's published guidance5
- How long a request takes
- A mailing address for a written request
- An estates portal, email address or fax line
- A bereavement article in the help center
- A fee for a post-death transfer
A written request to Frontier Airlines can ask it to transfer the miles to a named family member and preserve the account while the estate is opened.
Digital Assets Recovery Letter for FRONTIER Miles drafts that request from the estate's details.
Sources
Data sourced from Frontier Airlines primary sources (10 pages reviewed). How we research.
FRONTIER Miles estate claims
Frontier Airlines Customer Service
Phone
Live chat
FRONTIER Miles cancellation and duplicate-account merges
Hours
Website
Estate requests go through general customer service.
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