What happens to Figma accounts when the owner dies

Figma, Inc. has a formal process for transferring accounts after an account holder dies

Figma, Inc.

Design Tools

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Figma Support

HoursEmail and Support Hub ticket form; Figma publishes no phone or live chat channel for support

Figma Support

Timeline

Figma publishes no timeline, because it publishes no deceased-user process. Support is reached by email at support@figma.com or through the Support Hub ticket form; Figma publishes no phone number or estates line. The one hard deadline that does exist is contractual rather than procedural: Terms of Service section 8.2(b) allows Figma to delete stored Customer Content after a 30-day electronic-retrieval window following termination. An organization or workspace admin can recover a member's drafts and claim ownerless teams and folders on their own timeline, with no Figma review at all.

HoursEmail and Support Hub ticket form; Figma publishes no phone or live chat channel for support

(General customer service)

Verified Sep 2026

Figma publishes no estate, bereavement, or deceased-account process. A scan of all 886 English help-center articles on 2026-09-16 returned zero occurrences of "deceased," "decedent," "death," "passed away," "executor," "personal representative," "probate," or "next of kin," against positive controls of 595 for "design" and 260 for "account." The Terms of Service grant a "limited, non-exclusive, non-transferable, non-sublicensable, revocable right" to access the Services (section 1.1), and section 9.7 provides that "These Terms (and your access to any of the Services) are not assignable or transferable by Customer without Figma's prior written consent." On termination, section 8.2(b) provides that Figma "will make all Customer Content then held by Figma available to you for electronic retrieval for a period of 30 days, but thereafter Figma may delete any stored Customer Content." What Figma does document precisely is the consequence of an account being deleted without ownership having been transferred first: on Starter and Professional plans a team with other members has ownership reassigned automatically (to an admin, then a can-edit member, then a can-view member) and a team with no other members is deleted; on Organization and Enterprise plans the team becomes ownerless and an organization or workspace admin can claim it; owned folders become ownerless and a team owner or admin can claim them; owned files inside teams or folders become ownerless and cannot be claimed, though anyone with access keeps it. Files in drafts are the exposed case -- on Starter they become inaccessible, and on Professional, Organization, and Enterprise they are collected into a folder only admins can reach. Figma also warns that deleting an account deletes the files in that account's drafts regardless of who owns them.

How to request a transfer

Here is the process for transferring Figma accounts after the account holder dies:

1
Act on preservation before anything else. Do not delete the account, and do not let a paid subscription lapse into termination while files are still inside it. Terms of Service section 8.2(b) gives only a 30-day electronic-retrieval window after termination before Figma may delete stored Customer Content, and Figma separately warns that deleting an account deletes the files in its drafts regardless of who owns them.
2
Establish which plan the account sat on, because the recovery path is entirely plan-dependent:
  • Organization or Enterprise: an organization admin can reach the person's drafts through Admin and can claim an ownerless team or folder. This is the most reliable route and needs no contact with Figma.
  • Professional: admins can reach a removed user's drafts in an admin-only folder, though Figma states moving that folder into a team is not supported on the Professional plan.
  • Starter (free): Figma states that files in drafts become inaccessible when the account is deleted, and there is no admin tier to recover them.
3
Where a surviving collaborator or admin already has access, export the work before touching the account. Figma's formats (.fig, .jam, .deck) open only in Figma products; a .fig export reopens in Figma later but carries no permissions, comments, or version history, while PNG, SVG, JPG, and PDF exports are flat and lose layers and editability. Export both ways where the work matters.
4
Write to Figma Support at support@figma.com, or through the Support Hub ticket form. Figma publishes no bereavement queue, so state the situation plainly and enclose:
  • Death certificate
  • Government-issued photo ID for the requester
  • Proof of legal authority -- letters testamentary, letters of administration, or a court order
  • The account email address and the URLs of any teams or folders involved
5
Figma's Data portability and deletion page directs data access requests for data not downloadable from within the account to support@figma.com. That is the published channel a written estate request travels through, even though it is not framed around death.
6
If the account held a team and no one can sign in, follow Figma's own published answer to "Our team owner has left the company" (help/360039481134). Figma describes two routes there. One is account recovery driven from the email address on the account, which Figma frames as an IT-administrator action inside a company; an executor should weigh that against state law and the account terms before relying on it, since Meta-style platform rules commonly bar signing in as another person. The other is letting the subscription lapse and rebuilding the team. Figma states that where no admins remain, support can remove the card on file to prevent renewals if given the last four digits and expiration date of the card and the date and amount of the most recent payment.
7
Stop the recurring charge. Figma states subscriptions are not canceled automatically when an account is deleted and that a paid Professional subscription must be canceled before the account can be deleted. Download the invoices first -- Figma states they are not accessible after the account is deleted.
8
For Figma Community: published files stay publicly accessible after an account is deleted, and anyone who already duplicated a file keeps their copy. Contact Figma Support to have Community files associated with a deleted account removed. Paid Community resources cannot be unpublished, only delisted, and remain accessible to people who bought them.
9
If the person sold paid resources on Community, the money path runs through their own Stripe account rather than through Figma -- Figma states creator payouts are made through Stripe and that a disabled Stripe account automatically delists the resource. Treat that Stripe account as a separate financial-institution matter for the estate.

Required Documents

  • Death certificate
  • Government-issued photo ID of the requester
  • Proof of legal authority (letters testamentary, letters of administration, or court order)
  • Account email address and the URLs of any teams or folders involved
  • For a billing-only request where no one can sign in: the last four digits and expiration date of the card on file, plus the date and amount of the most recent payment (the identifiers Figma names for removing a card to stop renewals)

Timeline

Figma publishes no timeline, because it publishes no deceased-user process. Support is reached by email at support@figma.com or through the Support Hub ticket form; Figma publishes no phone number or estates line. The one hard deadline that does exist is contractual rather than procedural: Terms of Service section 8.2(b) allows Figma to delete stored Customer Content after a 30-day electronic-retrieval window following termination. An organization or workspace admin can recover a member's drafts and claim ownerless teams and folders on their own timeline, with no Figma review at all.

Download instructions for the whole estate

Frequently asked questions

No. Figma publishes no bereavement or estate process, no dedicated form, and no support category for a deceased user. A scan of all 886 English help-center articles on 2026-09-16 found no occurrence of "deceased," "death," "executor," "personal representative," or "probate" anywhere, and neither the Terms of Service nor the Software Services Agreement carries a death provision. Requests go to Figma Support at support@figma.com or through the Support Hub ticket form, with a death certificate, government-issued ID, proof of legal authority, and the account email or team URL.

Not by Figma. Every transfer mechanism Figma publishes -- file, folder, team, and cross-account folder or team transfer -- requires the current owner or an admin to act from a signed-in session, and the Terms of Service provide in section 9.7 that access to the Services is "not assignable or transferable by Customer without Figma's prior written consent." Figma's own published answer to a departed team owner does not include Figma performing the transfer; it points instead at recovering the original account through the email address it uses, or at letting the subscription lapse and rebuilding.

Figma publishes a direct answer to this under "Our team owner has left the company." Its first option is account recovery driven from the email address on the account, which Figma frames as something a company IT team does. That route means signing in as the person who died, so an executor should take advice on it rather than assume it is open to them. Its second is to stop paying and rebuild: an admin cancels the subscription and lets it expire, then creates a new team and moves the original team's folders into it. Figma states that where no admins remain at all, its support team can remove the card on file to prevent renewals if given the last four digits and expiration date of the card and the date and amount of the most recent payment.

It keeps billing. Figma states subscriptions are not canceled automatically when an account is deleted, and that a paid Professional subscription must be canceled before the account can be deleted at all. On Professional, promoting another member to admin does not move the billing details, so the deceased's card stays on the subscription until someone changes or removes it. Download the invoices before anything is deleted -- Figma states they are not accessible afterwards.

Usually not, and this is the most reliable route available. Figma states that when a user is removed from a plan, the drafts they created are collected into a folder in Admin so admins can reach them, on the Professional, Organization, and Enterprise plans. Organization and workspace admins can also claim an ownerless team, and a team owner or admin can claim an ownerless folder by joining it as owner. None of that requires contacting Figma. The one limit Figma names is that moving the recovered drafts folder into a team is not supported on the Professional plan.

Once transferred, accounts are subject to the program's standard terms. Having the deceased account holder's details documented in advance makes the transfer process significantly easier for the family.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Figma, Inc. primary sources (19 pages reviewed). How we research.

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