What happens to Figma accounts when the owner dies

Contact Figma, Inc. to request a transfer of accounts after an account holder dies

Figma, Inc.

Design Tools

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Figma Support

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HoursEmail only; Figma does not offer phone or live chat support

Figma Support

Timeline

No published timeline. Figma Support responds via email only; there is no phone or live chat and no dedicated bereavement queue. Organization admins can recover draft files from a deceased member's account independently, on their own timeline, without Figma review.

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HoursEmail only; Figma does not offer phone or live chat support

(General customer service)

Verified Jul 2026

Figma has no published estate, bereavement, or deceased-account process. The Terms of Service grant a "limited, non-exclusive, non-transferable, non-sublicensable, revocable right" to access the Services (Section 1.1), and state that "These Terms (and your access to any of the Services) are not assignable or transferable by Customer without Figma's prior written consent" (Section 9.7). Team ownership can only be transferred by the current Owner through team Settings, which makes it a critical single point of failure if the Owner's account becomes inaccessible. Organization admins can recover a departing member's draft files before the member is removed from the organization. On termination, ToS Section 8.2 states Figma will "make all Customer Content then held by Figma available to you for electronic retrieval for a period of 30 days, but thereafter Figma may delete any stored Customer Content." There is no documented path for family members or executors to gain access to a personal Figma account or its files; Figma support triage for a deceased-account situation is handled through the general contact form.

How to request a transfer

Here is the process for transferring Figma accounts after the account holder dies:

1
Contact Figma Support through the general contact form at figma.com/contact/. There is no dedicated bereavement form, phone number, or live chat; Figma support is email-only.
2
Provide documentation (no published requirements; these are the minimum typically requested for any account access request):
  • •Death certificate
  • •Government-issued photo ID for the requester
  • •Proof of legal authority (letters testamentary, letters of administration, or court order)
  • •Account email address and any team or organization URLs
3
If the deceased was a team or organization Owner, request that Figma transfer ownership to another existing team member. If an Owner's login is no longer accessible, Figma's standard guidance is for an IT administrator (where applicable) to reset the password on the underlying email account, because Figma itself will not override the Owner-only transfer requirement without an authenticated session.
4
For Organization or Enterprise accounts: an existing Organization admin can independently recover the departed member's draft files through Admin settings before the member is removed. This is the most reliable recovery path when the deceased was an employee or contractor.
5
Export recovered files. Figma's native formats (.fig, .jam, .deck) require Figma to open. From within the editor, files can be exported as PNG, SVG, JPG, or PDF, but these are flat exports without layers or editability.
6
If the account is terminated or deleted, ToS Section 8.2 provides that Figma makes Customer Content available for electronic retrieval for 30 days before it may be deleted. Plan-specific retention under the Software Services Agreement and the Data portability and deletion page may differ, so confirm the current timing directly with Figma Support before initiating termination.
7
Cancel any active paid subscription tied to the deceased's payment method. Figma subscriptions do not auto-cancel on account deletion -- a team Owner or Admin with billing access must cancel from team Settings.
8
For published Figma Community files: these remain publicly accessible after account deletion, and prior duplicators keep their copies. Contact Figma Support if you need Community files associated with a deleted account removed.

Required Documents

  • Death certificate
  • Government-issued photo ID of the requester
  • Proof of legal authority (letters testamentary, letters of administration, or court order)
  • Account email address and any team or organization URLs

Timeline

No published timeline. Figma Support responds via email only; there is no phone or live chat and no dedicated bereavement queue. Organization admins can recover draft files from a deceased member's account independently, on their own timeline, without Figma review.

Download instructions for the whole estate

Frequently asked questions

Figma subscriptions do not auto-cancel. The subscription continues billing the payment method on file until it is manually canceled or the payment method fails. Only the team Owner or an Admin with billing access can cancel the subscription from team Settings, so the estate needs that access before the next billing cycle.

No. Figma does not publish a bereavement or estate claims process. There is no dedicated form, support category, or documentation for deceased users. Contact Figma Support via the general contact form at figma.com/contact/; expect to provide a death certificate, government-issued ID, proof of legal authority, and the account email or team URL.

Figma Support may use additional signals such as the last four digits of the credit card on file for billing accounts, but there is no guaranteed verification path without access to the original email address. For teams, the more reliable path is for an existing Organization admin to recover draft files, or for the Owner role to be transferred by the current Owner before the account becomes inaccessible.

Dev Mode access is tied to an individual's Full or Dev seat on a team. When a member is removed, all inherited permissions -- including Dev Mode access -- are revoked. The design files and dev resources the member had access to remain available to other team members with appropriate seats, but any personal comments, inspections, or saved code snippets specific to that user are not transferable.

Once transferred, accounts are subject to the program's standard terms. Having the deceased account holder's details documented in advance makes the transfer process significantly easier for the family.

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Sources

Data sourced from Figma, Inc. primary sources (12 pages reviewed). How we research.