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Domino's Pizza LLC

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What happens to Domino's points when someone dies

Domino's Pizza publishes no process specific to a deceased person's account; a written request goes in through Domino's Pizza's support ticket system.

Under Domino's Pizza's terms, Domino's points are forfeited when the account holder dies.

Domino's Pizza publishes no process specific to a deceased person's account; a written request goes in through Domino's Pizza's support ticket system. The request takes 3 documents.

What to do

1
Contact Domino's Customer Support through the Dot support bot or the email form under the Domino's Rewards category, rather than signing in to the account.
2
Identify the deceased member by the email address on the Domino's Profile, and enclose a copy of the death certificate and the executor or administrator's appointment document.
3
Ask for the balance to be credited to a named surviving family member, or a Reward honored for that survivor. Points are not transferable, so any grant is a courtesy.
4
Ask support to keep the Profile in place while the request is considered. Points are forfeited after 180 consecutive calendar days with no earning or redeeming.
5
Close the Profile once it is no longer needed, by contacting support with the account email address. Closing it stops the marketing email and removes the saved payment and address information.
6
Handle any gift-card balance, third-party delivery app or payment card used to order from Domino's separately. Each is a distinct account, and a gift card balance is not a Rewards points balance.

Required Documents

  • Email address on the Domino's Profile: for a discretionary goodwill request or to close the Profile. Identifies the deceased member to Customer Support.
  • Death certificate: for a discretionary goodwill request or to close the Profile. A copy.
  • Letters testamentary or letters of administration: if the request is made in a representative capacity. The executor or administrator's appointment document.
Download instructions for the whole estate

What Domino's Pizza LLC's terms say at death

Section D, No Cash Value or Transferability

“Points do not constitute property, do not entitle a member a vested right or interest and have no cash value. As such, Points are not redeemable for cash, transferable or assignable for any reason, and are not transferable upon death, as part of a domestic relations matter or otherwise by operation of law.”1

What Domino's Pizza LLC says happens5

Balances, payouts and refunds

Points have no cash value and are redeemable only online, for menu items at participating US locations, at point tiers the Sponsor may change.1

At the 2023 relaunch the redemption tiers were 20, 40 and 60 points, one Reward per order.2

Inactive accounts and expiry

A Participant who fails to either earn or redeem Points for 180 consecutive calendar days forfeits any Points remaining in the Domino's Profile, without compensation.1

Closing the account

The Sponsor may modify or terminate the Program, and Points remaining at termination are forfeited without compensation.1

Signing up for the Program is agreement to receive email from the Sponsor about Profile and Points status; closing the Profile stops that email.1

Domino's reserves the right to terminate accounts, and closing the Profile removes the saved payment and address information it holds.3

How requests are reviewed

The Sponsor resolves all questions about accumulation and redemption of Points in its sole discretion, so a request for the Points is a goodwill request, not a claim of right.1

Passwords and login

The account holder is responsible for all activity under the account and may never use another's account without permission, and a surviving family member is not the Participant under the Program Rules.3, 1

Not in Domino's's published guidance7

  • A process for a deceased account holder
  • A complete list of the documents to send
  • How long a request takes
  • A mailing address for a written request
  • A phone number for this
  • An estates email address
  • A hold on the forfeiture clock after a member dies

Sources3

A written request to Domino's Pizza can ask it to transfer the points to a named family member, preserve the account while the estate is opened and close the account.

Nothing in the account survives the holder, and Domino's Pizza allows no lifetime transfer of it either.

Digital Assets Recovery Letter for Domino's drafts that request from the estate's details.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Domino's Pizza LLC primary sources (5 pages reviewed). How we research.

Domino's estate claims

Domino's Customer Support

Estate requests go through general customer service.

Verified Sep 2026

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