
What happens to Domino's points when someone dies
Domino's Pizza publishes no process specific to a deceased person's account; a written request goes in through Domino's Pizza's support ticket system.
Under Domino's Pizza's terms, Domino's points are forfeited when the account holder dies.
Domino's Pizza publishes no process specific to a deceased person's account; a written request goes in through Domino's Pizza's support ticket system. The request takes 3 documents.
What to do
Required Documents
- Email address on the Domino's Profile: for a discretionary goodwill request or to close the Profile. Identifies the deceased member to Customer Support.
- Death certificate: for a discretionary goodwill request or to close the Profile. A copy.
- Letters testamentary or letters of administration: if the request is made in a representative capacity. The executor or administrator's appointment document.
What Domino's Pizza LLC's terms say at death
- Section D, No Cash Value or Transferability
“Points do not constitute property, do not entitle a member a vested right or interest and have no cash value. As such, Points are not redeemable for cash, transferable or assignable for any reason, and are not transferable upon death, as part of a domestic relations matter or otherwise by operation of law.”1
What Domino's Pizza LLC says happens5
- Balances, payouts and refunds
Points have no cash value and are redeemable only online, for menu items at participating US locations, at point tiers the Sponsor may change.1
At the 2023 relaunch the redemption tiers were 20, 40 and 60 points, one Reward per order.2
- Inactive accounts and expiry
A Participant who fails to either earn or redeem Points for 180 consecutive calendar days forfeits any Points remaining in the Domino's Profile, without compensation.1
- Closing the account
The Sponsor may modify or terminate the Program, and Points remaining at termination are forfeited without compensation.1
Signing up for the Program is agreement to receive email from the Sponsor about Profile and Points status; closing the Profile stops that email.1
Domino's reserves the right to terminate accounts, and closing the Profile removes the saved payment and address information it holds.3
- How requests are reviewed
The Sponsor resolves all questions about accumulation and redemption of Points in its sole discretion, so a request for the Points is a goodwill request, not a claim of right.1
Not in Domino's's published guidance7
- A process for a deceased account holder
- A complete list of the documents to send
- How long a request takes
- A mailing address for a written request
- A phone number for this
- An estates email address
- A hold on the forfeiture clock after a member dies
Sources3
- 1.Domino's Rewards Program Terms & Conditions (Domino's Rewards page), updated as of March 3, 2025
- 2.Domino's Rewards relaunch announcement
- 3.Domino's Terms of Use, updated as of March 06, 2017
A written request to Domino's Pizza can ask it to transfer the points to a named family member, preserve the account while the estate is opened and close the account.
Nothing in the account survives the holder, and Domino's Pizza allows no lifetime transfer of it either.
Digital Assets Recovery Letter for Domino's drafts that request from the estate's details.
Sources
Data sourced from Domino's Pizza LLC primary sources (5 pages reviewed). How we research.
Domino's estate claims
Domino's Customer Support
Website
Estate requests go through general customer service.
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