What happens to Decluttr payment when someone dies
Entertainment Magpie publishes no process specific to a deceased person's account; a written request goes by mail.
Entertainment Magpie decides what happens to Decluttr payment after a death case by case; its terms promise no transfer.
Entertainment Magpie publishes no process specific to a deceased person's account; a written request goes by mail to Entertainment Magpie, Inc., 4175 Royal Drive, Suite 300, Kennesaw, GA 30144. The request takes 5 documents.
How to request a transfer
- •The death certificate
- •Letters testamentary or letters of administration
- •The email address and order number on the account
- •The requester's government-issued photo ID
Required Documents
- Death certificate
- Letters testamentary or letters of administration: Documentation showing the requester is authorized to act for the estate.
- The email address and order number on the Decluttr account
- The ZIP code registered on the account: Decluttr asks for the customer's name, the order number and the ZIP code on any support contact.
- Government-issued photo identification: for the person making the request
What Entertainment Magpie, Inc. (trading as Decluttr)'s terms say at death
- General
“Decluttr reserves the absolute right to close your account, terminate this agreement, and cease doing business with you at its sole discretion and for any reason it determines.”1
What Entertainment Magpie, Inc. (trading as Decluttr) says happens6
- Who owns the asset
Once Decluttr has received the items, checked them and dispatched payment, "ownership of the items passes immediately and irrevocably to us," so an estate cannot ask for assessed items back once payment has issued.1
- Balances, payouts and refunds
Payment is issued the business day after items pass Quality Assessment, by the method chosen on the order: PayPal within one business day, direct deposit within 3 business days, or a check by U.S. Mail in up to 10 business days depending on location.1
Decluttr takes no responsibility for delays caused by incorrect payment details and is not liable for a payment sent to an incorrect account or recipient because of details supplied to it. How a payment is reissued is at Decluttr's sole discretion.1
Decluttr emails the customer when a payment cannot be delivered because of incorrect bank details.2
- Fees
Decluttr may charge an administrative fee where a check fails to clear or a direct deposit fails because of details supplied to it.1
- Closing the account
An account cannot be deleted while items are being processed for a trade-in, and self-service deletion is documented only from inside the signed-in account.3
- Deletion and data retention
When Decluttr no longer needs data, it either anonymises it or securely deletes it.4
- Disclosure of account content
A person who would like to review, revise or delete personal information held by Decluttr may email privacy@decluttr.com or write to Entertainment Magpie, Inc., Attention: Protection Officer, Marketing Department.4
Not in Decluttr's published guidance6
- A process for a deceased account holder
- How long a request takes
- A phone number for this
- A complete list of the documents to send
- Whether a certified death certificate is required
- A dedicated estates portal, email or fax
Sources4
- 1.Terms & Conditions, updated 2025-06-09
- 2.I haven't received my payment yet. What do I do?
- 3.How do I delete my account?
- 4.Privacy Policy
A written request to Entertainment Magpie can ask it to provide purchase and transaction records for the estate inventory, preserve the account while the estate is opened and close the account.
Digital Assets Recovery Letter for Decluttr drafts that request from the estate's details.
Sources
Data sourced from Entertainment Magpie, Inc. (trading as Decluttr) primary sources (6 pages reviewed). How we research.
Decluttr estate claims
Entertainment Magpie, Inc. (trading as Decluttr)
Mailing address
Website
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