What happens to Decluttr payment when the owner dies
Entertainment Magpie, Inc. (trading as Decluttr) has a formal process for transferring payment after an account holder dies
Decluttr Customer Service
Entertainment Magpie, Inc. (trading as Decluttr) — no dedicated estate team published
Entertainment Magpie, Inc., 4175 Royal Drive, Suite 300, Kennesaw, GA 30144
Decluttr does not publish a timeline for deceased-customer or estate requests, and publishes no committed support response time; these are handled individually through the Help Center request form or by email to support@decluttr.com. For ordinary orders, payment was issued the business day after items passed Quality Assessment, and the arrival time depends on the method: PayPal within one business day, direct deposit within 3 business days, or a check dispatched by U.S. Mail taking up to 10 business days depending on location. Because the website has closed and is no longer accepting trade-ins as of 2026 and there is no published estate procedure, the timeline for resolving a pending payment depends on the support team's review.
Decluttr does not publish a deceased-customer or estate-succession process. A scan of the full published help-center corpus (78 articles, including the current Terms & Conditions and Privacy Policy) found no occurrence of death, deceased, estate, executor, personal representative, probate, or next of kin. Decluttr was a trade-in service rather than a stored-balance wallet, so it does not hold a standing customer balance that an heir would inherit — the only money at stake is a pending payment for an open order: items the customer had already mailed in (or was in the process of mailing in) that have not yet been paid out. That pending payment is money Decluttr owes for accepted items, so it is a debt the estate may seek to recover by contacting Decluttr support with proof of death and proof of authority to act for the estate. Because Decluttr publishes no procedure and would review such a request individually, the policy is classified as case-by-case. The Terms & Conditions state that once Decluttr has received the items, checked them and dispatched payment, "ownership of the items passes immediately and irrevocably to us," so an estate cannot ask for already-assessed items back once payment has issued. Payment was issued the business day after items passed Quality Assessment, by the method chosen on the order: PayPal (arrives within one business day), direct deposit (within 3 business days), or a check dispatched by U.S. Mail (up to 10 business days depending on location). The Terms also provide that Decluttr takes no responsibility for delays caused by incorrect payment details, that it may charge an administrative fee where a check fails to clear or a direct deposit fails because of details supplied to it, and that "it is at the sole discretion of Decluttr how reissue payments are made." As of 2026 the decluttr.com website has closed and is no longer accepting trade-ins, while customer service remains available for active orders, which makes resolving any remaining in-flight payment time-sensitive.
How to request a transfer
To request a transfer of Decluttr payment after an account holder's death, follow these steps:
- •A certified copy of the death certificate
- •Documentation showing you are authorized to act for the estate (for example, Letters Testamentary or Letters of Administration)
- •The email address and order number on the Decluttr account
- •Government-issued photo identification for the person making the request
Required Documents
- Certified copy of the death certificate
- Documentation showing you are authorized to act for the estate (for example, Letters Testamentary or Letters of Administration)
- The email address and order number on the Decluttr account
- The ZIP code registered on the account (Decluttr asks for name, order number, and ZIP code on any support contact)
- Government-issued photo identification for the person making the request
Timeline
Decluttr does not publish a timeline for deceased-customer or estate requests, and publishes no committed support response time; these are handled individually through the Help Center request form or by email to support@decluttr.com. For ordinary orders, payment was issued the business day after items passed Quality Assessment, and the arrival time depends on the method: PayPal within one business day, direct deposit within 3 business days, or a check dispatched by U.S. Mail taking up to 10 business days depending on location. Because the website has closed and is no longer accepting trade-ins as of 2026 and there is no published estate procedure, the timeline for resolving a pending payment depends on the support team's review.
Frequently asked questions
Decluttr does not publish a deceased-customer or estate process. It was a trade-in service, not a stored-balance account, so the only money at stake is a pending payment for items already sent in but not yet paid out. That payment is money Decluttr owes for accepted items, so it is a debt the estate may seek to recover by contacting support through the Help Center request form or at support@decluttr.com with proof of death and proof of authority over the estate. Decluttr would review such a request individually.
No. Decluttr was transactional — the customer mailed items in and was paid for accepted items by direct deposit, PayPal, or check. It does not hold a standing wallet balance. The estate-relevant items are a pending payment for an open order and the account records Decluttr still holds, so an executor should look for any order where items were sent in but payment had not yet been received.
Contact Decluttr through the Help Center request form at help.decluttr.com/hc/en-gb/requests/new or by email to support@decluttr.com, report the death, and provide proof of authority to act for the estate. Include the customer name, the order number, and the ZIP code on the account, which is what Decluttr asks for on any support contact. Payment was issued the business day after items passed Quality Assessment and goes to the method chosen on the order — PayPal (within one business day), direct deposit (within 3 business days), or a check dispatched by U.S. Mail (up to 10 business days). If a payment was sent to a closed or incorrect account, tell support; the Terms state that reissue is at Decluttr's sole discretion and may carry an administrative fee.
Order history is otherwise visible only by signing in to the account, and no survivor should use a deceased person's login. The route for an executor is a written request. Decluttr's Privacy Policy states that a person who would like to review, revise, or delete personal information held by Decluttr may email privacy@decluttr.com or write to Entertainment Magpie, Inc., 4175 Royal Drive, Suite 300, Kennesaw, GA 30144, Attention: Protection Officer, Marketing Department. Decluttr publishes no estate procedure, so it would treat the request individually.
Decluttr does not publish a required-document list for deceased-customer requests. Requests of this kind typically require a certified death certificate, documentation showing authority to act for the estate (such as Letters Testamentary or Letters of Administration), the email address and order number on the account, the ZIP code registered to it, and photo identification for the requester. Because there is no published procedure, confirm the exact documents directly with Decluttr support.
The recipient can use transferred payment under the program's normal terms. Keeping the deceased account holder's account number and contact details on file simplifies this process for the executor or surviving family.
Sources
Data sourced from Entertainment Magpie, Inc. (trading as Decluttr) primary sources (9 pages reviewed). How we research.
Decluttr Customer Service
Entertainment Magpie, Inc. (trading as Decluttr) — no dedicated estate team published
Entertainment Magpie, Inc., 4175 Royal Drive, Suite 300, Kennesaw, GA 30144
Decluttr does not publish a timeline for deceased-customer or estate requests, and publishes no committed support response time; these are handled individually through the Help Center request form or by email to support@decluttr.com. For ordinary orders, payment was issued the business day after items passed Quality Assessment, and the arrival time depends on the method: PayPal within one business day, direct deposit within 3 business days, or a check dispatched by U.S. Mail taking up to 10 business days depending on location. Because the website has closed and is no longer accepting trade-ins as of 2026 and there is no published estate procedure, the timeline for resolving a pending payment depends on the support team's review.
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