Estate planning as a Decluttr account holder

Decluttr was a sell-your-tech trade-in service: the customer created an order, mailed in used phones, tablets, games consoles, CDs, DVDs, games, and books, and Decluttr paid for accepted items by direct deposit, PayPal, or mailed check. It was a transactional service rather than a stored-balance account — the estate-relevant asset is a pending trade-in payment, meaning money Decluttr owes for items already sent in but not yet paid out. As of 2026, the public decluttr.com website shows a notice that the website has officially closed, while Decluttr states its customer service team remains ready to assist with any active orders.

After a Decluttr account holder dies, Entertainment Magpie, Inc. (trading as Decluttr) may transfer payment to a designated recipient, but this is handled case by case. The outcome depends on the documentation provided and is entirely at Entertainment Magpie, Inc. (trading as Decluttr)'s discretion.

What happens at death

Decluttr does not publish a deceased-customer or estate-succession process. It was a trade-in service rather than a stored-balance wallet, so it does not hold a standing customer balance that an heir would inherit — the only money at stake is a pending payment for an open order: items the customer had already mailed in (or was in the process of mailing in) that have not yet been paid out. That pending payment is money Decluttr owes for accepted items, so it is a debt the estate may seek to recover by contacting Decluttr support with proof of death and proof of authority to act for the estate. Because Decluttr reviews such situations individually rather than through a published procedure, the policy is classified as case-by-case. Payment was normally issued the next business day after items were received and passed assessment, by the method chosen on the order: PayPal (clears within 24 hours), direct deposit (clears within 3 business days), or a check mailed by US Mail (up to 10 business days to arrive). Decluttr also notes it takes no responsibility for delays caused by incorrect payment details entered on the account, so a payment routed to a closed or incorrect account may need to be corrected with support before it can be reissued. As of 2026 the decluttr.com website has closed and is no longer accepting trade-ins, while customer service remains available for active orders, which makes resolving any remaining in-flight payment time-sensitive.

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