Planning ahead for your Decluttr payment

Entertainment Magpie, Inc. (trading as Decluttr) payment cannot be transferred and have no beneficiary option — here is what you can do while the account is active

Entertainment Magpie, Inc. (trading as Decluttr)

Marketplaces & Resale

decluttr.com
Entertainment Magpie, Inc. (trading as Decluttr) logo

Decluttr Customer Service

HoursOnline only; Decluttr publishes no support phone line and no committed response time

Entertainment Magpie, Inc. (trading as Decluttr) — no dedicated estate team published

Mailing Address

Entertainment Magpie, Inc., 4175 Royal Drive, Suite 300, Kennesaw, GA 30144

Verified Sep 2026

Transfer of payment after death is not guaranteed under Entertainment Magpie, Inc. (trading as Decluttr)'s terms. Lifetime planning offers a more reliable way to manage and share payment while the account is active.

How to protect your Decluttr payment

5 steps for managing your Decluttr payment during your lifetime:

1
Record any open Decluttr trade-in orders where your executor can find them, including the order number, the email address on the account, and the ZIP code registered to it, since Decluttr has no documented estate or beneficiary process and Decluttr asks for those details on any support contact.
2
Note the payment method and destination on each open order — the PayPal account, bank account for direct deposit, or the registered mailing address for a check — so your executor can trace where a payment is headed or has already landed.
3
Keep payment details current. The Terms & Conditions state that Decluttr is not liable if a payment is sent to an incorrect account or recipient because of details you supplied, and that reissue of a payment is at Decluttr's sole discretion and may carry an administrative fee.
4
Do not leave items in transit longer than necessary. Decluttr pays only after items are received and pass Quality Assessment, and the Terms state that once items are received, checked, and payment dispatched, ownership passes immediately and irrevocably to Decluttr.
5
Note that the decluttr.com website has closed and is no longer accepting trade-ins as of 2026 while customer service remains available for active orders, so flag any remaining open order as time-sensitive for your executor.

Family sharing

Decluttr did not offer family sharing, pooling, or account co-ownership. The Terms & Conditions require that a customer open and use no more than one account and state that a customer "will not transfer your account or user ID to another party without Decluttr's consent." It was a transactional trade-in service: the customer sent items in and was paid for accepted items by direct deposit, PayPal, or check. The only way money moved out is the payout for an order, which is sent to the payment destination set on that order.

Should you save your passwords for your family?

Some people store account passwords so a family member can sign in later. The practice has three practical limits:

  • Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
  • It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
  • Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).

Frequently asked questions

Record any open Decluttr orders, including the order number, the account email, and the registered ZIP code, where your executor can find them, since a pending payment is the only money at stake and Decluttr has no documented estate process. Note the payment method and destination on each order (PayPal, bank account, or the registered mailing address for a check) so funds can be traced, keep payment details current because Decluttr is not liable for a payment sent to the wrong place on details you supplied, and avoid leaving items in transit longer than necessary. Flag that the website has closed and is no longer accepting trade-ins as of 2026 while support remains available for active orders.

No. Decluttr does not offer beneficiary designation, family sharing, or account co-ownership. The Terms & Conditions require one account per customer and state that you will not transfer your account or user ID to another party without Decluttr's consent. The estate-relevant items are a pending payment for items already sent in and the records Decluttr holds, which an executor would pursue by contacting Decluttr directly.

An inventory listing the Decluttr account lets a fiduciary identify it and act on it through the operator's official channels.

There is no beneficiary designation option for Decluttr. This account type does not support naming a recipient the way bank or investment accounts do.

SimplyTrustSimplyTrust Editorial·

Sources

Data sourced from Entertainment Magpie, Inc. (trading as Decluttr) primary sources (9 pages reviewed). How we research.

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