What happens to ClassPass credits when the owner dies

One thing. ClassPass does not refund months of membership or additional credit purchases, including top-up credits and add-on packs. But Section 3c of its Terms of Use provides a refund of the current prepaid subscription period where a subscription is cancelled before the end of a period for which a charge was incurred due to the member's relocation, disability, or death. ClassPass reserves the right to charge for offerings used before the cancellation and may ask for proof of the changed condition, so send a death certificate with the request. The refund is not automatic and is not part of the cancellation flow — it has to be asked for.

Ask ClassPass to cancel the membership. ClassPass does not offer phone support, and its Live Chat is reached by logging in to the member's own account, so a survivor who does not have their own access should make the request through the ClassPass contact page at classpass.com/contact, giving the email address the account was opened under. ClassPass recommends that a cancellation be submitted at least 48 hours before the renewal date so the next charge does not process, and it sends a confirmation email — if no confirmation arrives, the Help Center says the request was not received.

Not under the terms. Credits are specific to a single ClassPass account and "cannot be combined or transferred to another ClassPass account," and the Terms of Use state a member "may not sell, transfer, trade, gift, or otherwise exchange ClassPass credits." They have no cash or set value, are not redeemable for cash, and are not refundable. A survivor can still ask ClassPass, as a courtesy, to refund unused purchased and rolled-over credits or move them to a family member's account, but that is a request against the terms rather than a right, and ClassPass decides.

No. ClassPass publishes no deceased-member, bereavement, or estate process — a search of its Help Center for "deceased", "death", "estate", and "bereavement" returns no articles. A survivor handles a deceased member's account the ordinary way: contact Customer Experience to cancel the membership, and request the Section 3c refund of the current prepaid period. Because ClassPass publishes no process, a written request setting out the executor's authority under the will's digital-assets clause and state law is how the ask gets made.

ClassPass publishes no document list for a deceased member, because it publishes no deceased-member process. What the Terms of Use do say is that ClassPass "may ask for proof of such changed condition" before refunding the current prepaid period, so a certified copy of the death certificate should accompany the request. Sending the account email address, the decedent's name and date of death, and documentation of the executor's authority (Letters Testamentary or Letters of Administration, or a state small estate affidavit) up front avoids a round trip.