What happens to ClassPass credits when someone dies

“Credits have no cash value or any other value outside of the Platform, are not transferable or refundable, and are not redeemable for cash. ... You may not sell, transfer, trade, gift, or otherwise exchange credits. ... If your subscription is canceled or terminated your unused credits will expire immediately except as stated in our rollover policy or otherwise in writing. There will be no refund or payment for any unused amount.”¹

Section 2(e) states that credits are not property, money, virtual currency, an account balance in the member's favor, or a stored-value card or instrument such as a gift card.¹

Under Section 3(f), a subscription that is cancelled or terminated for any reason loses access to all offerings, content, credits, Zero-Credit Reservations and features available through it.¹

When a membership is cancelled, all remaining credits, including rolled-over and purchased ones, are forfeited on the last day of the billing cycle.²

The membership renews automatically on the same day each month, and under Section 3(a) the member authorizes a recurring monthly fee, so the charge continues against the decedent's payment method until a survivor stops it.^{1, 3}

ClassPass recommends submitting a cancellation at least 48 hours before the renewal date so the next charge does not process, and it confirms every cancellation by email; if no confirmation email arrives, the request was not received.⁴

Under Section 3(f), access continues through the end of the current prepaid subscription cycle after a cancellation, unless the member cancels and receives a refund, in which case access ends immediately.¹

Section 3(c) makes fees, including the monthly membership fee, nonrefundable unless ClassPass communicates otherwise at the time of purchase, with no refunds or make-goods for prior months, including for unused credits, Zero-Credit Reservations or offerings.¹

Earlier revisions of the Terms refunded the current prepaid period when a membership was cancelled because of the member's relocation, disability or death; the Terms last updated September 2, 2026 removed that provision.¹

The Help Center states that ClassPass does not refund months of membership or additional credit purchases, including top-up credits and add-on packs.⁵

An unredeemed gift card the decedent bought or received is stored value the family can still use, and gift cards may be subject to escheat to a state under unclaimed property laws.⁶

A ClassPass membership holds no communications or catalogue to disclose.¹

A survivor stops the billing by asking ClassPass Customer Experience to cancel the membership, and anything beyond that is a discretionary request ClassPass decides.¹

ClassPass offers no phone support, and its documented support route, Live Chat, is reached by logging in to the member's own account on the web or app.⁷

The contact page hosts ClassPass's support chat and offers login only "for personalized support," so a survivor without their own access makes the request there.⁸