What happens to ClassPass credits when the owner dies

Not under the current Terms. Until recently ClassPass published one death-specific provision, in Section 3c, refunding the current prepaid subscription period where a membership was cancelled before the end of a charged period due to the member's relocation, disability, or death. The Terms of Use last updated September 2, 2026 no longer contain it — the words relocation, disability, and deceased do not appear anywhere in the document. Section 3(c) now reads: "Refunds. Generally, our fees (including the monthly fee for your membership and any other fees) are nonrefundable unless we specifically communicate otherwise at the time of purchase. WE DO NOT PROVIDE REFUNDS OR MAKE GOODS FOR ANY PRIOR MONTHS INCLUDING FOR UNUSED CREDITS, ZERO-CREDIT RESERVATIONS, OR OFFERINGS." A survivor can still ask for the current period and for any renewal billed after the date of death, but it is now a request to ClassPass's discretion rather than something the Terms provide.

Ask ClassPass to cancel the membership. ClassPass does not offer phone support, and the Help Center's documented Live Chat route is reached by logging in to the member's own account, so a survivor who does not have their own access should make the request through the ClassPass contact page at classpass.com/contact, giving the email address the account was opened under. ClassPass recommends that a cancellation be submitted at least 48 hours before the renewal date so the next charge does not process, and it sends a confirmation email — if no confirmation arrives, the Help Center says the request was not received. After that, check the decedent's bank or card statement through the next cycle date to confirm the charge actually stopped.

Not under the terms. Credits are specific to a single ClassPass account and "cannot be combined or transferred to another ClassPass account," and the Terms of Use state a member "may not sell, transfer, trade, gift, or otherwise exchange credits" and that "your account is personal to you." They have no cash or set value, are not redeemable for cash, are not refundable, and are expressly stated not to be property. A survivor can still ask ClassPass, as a courtesy, to refund unused purchased and rolled-over credits or move them to a family member's account, but that is a request against the terms rather than a right, and ClassPass decides.

No. ClassPass publishes no deceased-member, bereavement, or estate process. A scan of the entire ClassPass Help Center — all 159 articles — found no article mentioning a deceased member, an estate, an executor, a next of kin, or bereavement, while ordinary terms like credits, cancellation, and refunds appear throughout. A survivor handles a deceased member's account the ordinary way: contact Customer Experience to cancel the membership, and ask about the current period and any post-death charge. Because ClassPass publishes no process, a written request setting out the executor's authority under the will's digital-assets clause and state law is how the ask gets made.

ClassPass publishes no document list for a deceased member, because it publishes no deceased-member process. The earlier Terms clause that let it "ask for proof of such changed condition" before refunding the current prepaid period was removed along with the death refund itself, so there is now no published proof requirement at all. Sending a copy of the death certificate, the account email address, the decedent's name and date of death, the cycle date, and documentation of the executor's authority (Letters Testamentary or Letters of Administration, or a state small estate affidavit) up front is what distinguishes the request from an ordinary cancellation and avoids a round trip.