Planning ahead for your ClassPass credits
ClassPass Inc. (Mindbody) credits cannot be transferred and have no beneficiary option — here is what you can do while the account is active
ClassPass Customer Experience
ClassPass Customer Experience (cancellation and Section 3c current-period death refund). ClassPass has no dedicated estate or bereavement team
ClassPass Legal Department, 689 Tank Farm Road, Suite 230, San Luis Obispo, CA 93401 (published in the Privacy Policy for legal correspondence; ClassPass publishes no estate or member-services mailing address)
ClassPass Inc. (Mindbody)'s terms state that credits are forfeited when the account holder dies. Lifetime planning is the only path to extracting value from the account before that happens.
How to protect your ClassPass credits
6 steps for managing your ClassPass credits during your lifetime:
Family sharing
ClassPass has no family sharing or pooling. Credits are specific to a single ClassPass account and, per the Help Center, "cannot be combined or transferred to another ClassPass account." The Terms of Use add that a member "may not sell, transfer, trade, gift, or otherwise exchange ClassPass credits." Credits can only be used to book eligible offerings through ClassPass. Gift cards are a separate product from credits — the Help Center notes that, unlike credits, ClassPass gift cards never expire — but a gift card is redeemed by whoever holds the code and is not a way to move an existing member's credit balance to someone else.
Should you save your passwords for your family?
Some people store account passwords so a family member can sign in later. The practice has three practical limits:
- Two-factor authentication often blocks it. Most accounts require a second factor — a code sent to a phone, an authenticator app, a passkey, or a physical key. A saved password alone frequently does not grant access, and the recovery codes that would are easy to lose or let go stale.
- It usually conflicts with the platform's terms. Most operators prohibit account sharing and signing in as another person, including after a death. Stored credentials are not the operator's recognized access path, and using them can violate the terms of service.
- Operators provide other paths. Where an operator offers a designation tool — Apple's Legacy Contact, Google's Inactive Account Manager, a beneficiary designation — that mechanism grants access the operator recognizes. A password manager's own emergency-access or legacy feature passes credentials through a controlled process. Digital assets named in a will or trust give a fiduciary authority under each state's Revised Uniform Fiduciary Access to Digital Assets Act (RUFADAA).
Frequently asked questions
List ClassPass with your other recurring subscriptions and note the email address the account is under, so your executor knows it exists and can ask ClassPass to cancel it. Your executor does not need your password — Customer Experience can be asked to cancel — so leave the fact of the subscription, not credentials. Do not treat credits as something you can leave to anyone: they have no cash value, cannot move to another account, and expire when the membership is cancelled.
Use them. Unused credits expire at 11:59 PM the day before your renewal date unless they qualify under the rollover policy, and rollover is capped: purchased credits roll over only up to the number of credits included in your next cycle's plan, and trial or other non-purchased credits do not roll over at all. Anything above the cap expires. Because credits are also forfeited the moment the membership is cancelled, a large banked balance is the part of a ClassPass account most likely to be lost.
No. The Help Center is explicit that gift cards and credits are different products, and that unlike credits, ClassPass gift cards never expire. A gift card is redeemed by whoever holds the code, so an unredeemed ClassPass gift card is stored value that should be kept with your other gift-card and stored-value records where your family can find it. Credits, once in an account, cannot be moved out of it.
Listing the ClassPass account in an estate inventory identifies it for a fiduciary, who works through the operator's official channels to manage or close it.
ClassPass does not support beneficiary designations. Unlike financial accounts, there is no way to name a beneficiary on this type of account.
Sources
Data sourced from ClassPass Inc. (Mindbody) primary sources (11 pages reviewed). How we research.
ClassPass Customer Experience
ClassPass Customer Experience (cancellation and Section 3c current-period death refund). ClassPass has no dedicated estate or bereavement team
ClassPass Legal Department, 689 Tank Farm Road, Suite 230, San Luis Obispo, CA 93401 (published in the Privacy Policy for legal correspondence; ClassPass publishes no estate or member-services mailing address)
