What happens to Chipotle points when someone dies
Chipotle Mexican Grill publishes no process specific to a deceased person's account; a written request goes in through Chipotle Mexican Grill's support ticket system.
Under Chipotle Mexican Grill's terms, Chipotle points are forfeited when the account holder dies.
Chipotle Mexican Grill publishes no process specific to a deceased person's account; a written request goes in through Chipotle Mexican Grill's support ticket system. The request takes 4 documents. Chipotle Customer Support answers at 1-800-244-7685.
What to do
- •The account holder's full name.
- •The email address and phone number on the account.
- •The death certificate and letters testamentary or letters of administration, if Chipotle asks for them.
- •Check the balance at any US Chipotle restaurant or by calling 1-877-925-4878.
- •Request a payout of a balance under $10 ($15 in California) on the Gift Card Cashback form, with a non-PO box mailing address.
- •Allow about 10 business days for a response.
- •Spend a larger balance on orders in-store or online.
Required Documents
- Account holder's full name
- Email address and phone number on the Chipotle account: Chipotle needs them to identify the account.
- Death certificate: if Chipotle asks for it
- Letters testamentary or letters of administration: if Chipotle asks for them. Documentation of estate authority.
What Chipotle Mexican Grill, Inc.'s terms say at death
- The terms
“In the event that your participation in Chipotle Rewards is terminated, then all accumulated points and Rewards in your account are void.”1
What Chipotle Mexican Grill, Inc. says happens6
- Who owns the asset
The Rewards account identifier and any accumulated Rewards are personal to the account holder and may not be sold, transferred, assigned to or shared with family, friends or others.1
- Balances, payouts and refunds
Points, Rewards, account status and other benefits have no cash value and may not be redeemed for cash or sold, transferred or assigned.1
A Chipotle gift card is prepaid stored value, separate from Rewards; a card with a balance of less than $10 ($15 in California) is eligible for a payout of the unused balance, sent by bank transfer or check.4
The payout is requested on the Gift Card Cashback form with a non-PO box mailing address, and Customer Care responds on a valid card in approximately 10 business days; a balance above the threshold stays spendable on orders.4
- Closing the account
All accumulated points and Rewards are void once participation in Chipotle Rewards is terminated, with no waiting period.1
- Inactive accounts and expiry
The expiration clocks keep running while a request is pending: points expire after 365 days of account inactivity, and a Reward 60 days after it is added (30 days for the birthday reward).1, 2
- How requests are reviewed
Any credit of points or Rewards to a survivor would be a discretionary goodwill gesture by Chipotle, not a contractual right.1
- Passwords and login
Chipotle handles a deceased-member inquiry through its support channels on documentation, not on account access, and points and Rewards cannot be moved, assigned or cashed out from inside the account.3
Other companies and product lines involved1
- Chipotle gift cards
Gift card balances, checked in any US Chipotle restaurant or by phone5
Phone: 1-877-925-4878
Not in Chipotle's published guidance8
- A process for a deceased account holder
- How long a request takes
- A mailing address for a written request
- Whether a certified death certificate is required
- A death, deceased-member or estate provision in the Rewards Terms
- An estate-claims department
- An estates portal, email or fax
- Support hours
Sources5
- 1.Chipotle Rewards Program Terms & Conditions, last updated April 13, 2026
- 2.Chipotle Rewards (Rewards on Repeat program page)
- 3.Chipotle Contact Us
- 4.Gift Card Cashback
- 5.Chipotle Gift Cards
A written request to Chipotle Mexican Grill can ask it to transfer the points to a named family member, refund an unspent balance and preserve the account while the estate is opened.
Nothing in the account survives the holder, and Chipotle Mexican Grill allows no lifetime transfer of it either.
Digital Assets Recovery Letter for Chipotle drafts that request from the estate's details.
Sources
Data sourced from Chipotle Mexican Grill, Inc. primary sources (6 pages reviewed). How we research.
Chipotle estate claims
Chipotle Customer Support
Phone
Website
Estate requests go through general customer service.
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Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
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Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
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