What happens to Chick-fil-A points when someone dies
Chick-fil-A publishes no process specific to a deceased person's account; a written request goes in through Chick-fil-A's support ticket system.
Under Chick-fil-A's terms, Chick-fil-A points are forfeited when the account holder dies.
Chick-fil-A publishes no process specific to a deceased person's account; a written request goes in through Chick-fil-A's support ticket system. The request takes 5 documents. Chick-fil-A CARES (account closure and loaded-funds digital gift card) answers at 1-866-232-2040 (Monday-Saturday 9:00 AM-10:00 PM ET).
What to do
- •Call 1-866-232-2040, Monday to Saturday, 9:00 AM to 10:00 PM Eastern Time.
- •Or, on the contact-cares page, select Account, rewards, & payment, then Chick-fil-A One account, then Delete an account, then Continue to contact.
- •Send a copy of the death certificate and letters testamentary or letters of administration if CARES asks for them.
Required Documents
- Account holder's full name
- Email address and phone number on the Chick-fil-A One account: So Chick-fil-A can locate the account.
- Copy of the death certificate: if requested
- Documentation of estate authority: if requested. Such as letters testamentary or letters of administration.
- Physical gift card or eGift card receipts: if a balance was transferred into the app. The Gift Card Terms ask for a sales or activation receipt when a card has to be reissued.
What Chick-fil-A, Inc.'s terms say at death
- The terms
“Points, Rewards, and Member Benefits available via the Program have no cash value, are not redeemable for cash, gift certificates or gift cards, are purely promotional, and do not constitute property of any participant.”1
What Chick-fil-A, Inc. says happens4
- Transfer at death
The gifting mechanism the program offers is a lifetime feature the member exercises from their own account.1
- Inactive accounts and expiry
The Terms state that unredeemed points expire when the account is cancelled or terminated, and that Chick-fil-A may cancel an account that remains inactive for two years or more.1
The two years are measured from the last recorded purchase or points-earning activity, and cancellation cancels all points, rewards, member benefits and tier progress.1
Chick-fil-A's support FAQ separately says points do not expire, but rewards do.2
If a card goes unused, CFA Servco may be required to turn the remaining balance over to a state under its unclaimed-property law, and the holder may then need to contact that state's unclaimed property administrator.3
The same terms say Servco makes reasonable efforts to exempt cards from those laws, so the transfer does not apply to every balance.3
- Balances, payouts and refunds
Loaded funds are a Chick-fil-A One Digital Gift Card issued by CFA Servco, Inc. under the Gift Card Terms, with a maximum of $200 on the app card.3
The Gift Card Terms state that a digital gift card balance may be transferred to a physical gift card upon request, and that cards have no cash value and may not be redeemed for cash except as required by law.3
Chick-fil-A states that a member deleting an account with unused funds may contact CARES to receive a digital gift card for any outstanding funds, and may also be eligible for a Be Our Guest card for certain rewards.4
- Closing the account
Chick-fil-A's support page routes account deletion through the contact-cares form: Account, rewards, & payment, then Chick-fil-A One account, then Delete an account, with a self-service Quick Solve.5
The Terms state that a member cancels by calling Chick-fil-A CARES, that cancelling cancels unredeemed points, rewards, member benefits and tier progress, and that re-enrolment restarts at the introductory tier.1
Other companies and product lines involved1
- CFA Servco, Inc. (Gift Card Customer Support)
Issues the Chick-fil-A One Digital Gift Card that holds loaded funds; automated gift card balance line3
Phone: 1-888-232-1864
Not in Chick-fil-A's published guidance6
- A process for a deceased account holder
- How long a request takes
- A mailing address for a written request
- A complete list of the documents to send
- Use of the gifting feature after a member's death
- A hold on a deceased member's account
A written request to Chick-fil-A can ask it to refund an unspent balance, transfer the points to a named family member, preserve the account while the estate is opened and close the account.
The value that can still be kept is what the account holder moved while alive: Chick-fil-A allows transfers to another member.
Digital Assets Recovery Letter for Chick-fil-A drafts that request from the estate's details.
Sources
Data sourced from Chick-fil-A, Inc. primary sources (12 pages reviewed). How we research.
Chick-fil-A estate claims
Chick-fil-A CARES (account closure and loaded-funds digital gift card)
Is this your situation?
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Affidavit of Death
Put a joint owner's or a transfer on death deed owner's death on the land records with the affidavit your state's statute names, laid out for recording.
IRS Form 56
Notify the IRS that you are the fiduciary of an estate, a trust or a person, or end a notice filed before, on the official form.
Digital Assets Recovery Letter
Prepare a letter requesting a deceased person's online accounts, points, and balances from the program that holds them.
Petition for Probate and Letters
Open probate and ask the court to appoint you and issue Letters Testamentary or Letters of Administration.
Notice to Creditors
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